Performance Marketing

• Plan, implement, and optimize paid media campaigns across Google Ads, Meta, Microsoft Ads (Bing), and Criteo
• Leverage Search Ads 360 (SA360) to manage, automate, and optimize large-scale paid search campaigns
• Monitor key KPIs, develop in-depth performance reports, and provide strategic insights on campaign performance, customer journey, and ROAS
• Collaborate closely with SEO, CRM, Media, Analytics, and Content teams to integrate paid media into omnichannel marketing strategies
• Conduct A/B testing and continuously optimize targeting, creatives, and campaign performance
• Support the development and execution of paid media strategies for new international markets and audience segments
• Build and strengthen relationships with internal teams and external stakeholders to drive cross-functional collaboration
• Drive innovation by identifying, evaluating, and introducing new tools, technologies, and best practices to enhance campaign effectiveness
• Report directly to the Digital Marketing & Analytics Manager

Senior PPC Specialist

Associate

• Receive and unload shipments, verifying accuracy against invoices.
• Organize and store inventory in stockrooms, ensuring proper labeling and placement.
• Replenish merchandise on the sales floor to maintain stock levels.
• Assist in executing inventory counts and loss prevention measures.
• Keep stockroom clean, organized, and free of hazards.
• Follow company procedures for handling damaged or defective merchandise.
• Work with sales associates and managers to fulfill stock requests.

Stock Associate, Part-Time

Sales

• Grow brand awareness and develop strong business strategies
• Lead a team focused on client experience
• Maintain understanding of company history and product knowledge

Sales Associate

• Grow brand awareness and develop a strong business
• Lead a team of fashion enthusiasts with a focus on client experience
• Achieve store goals and personal sales goals by providing excellent customer service
• Maintain thorough understanding of company history, customer service, product knowledge, policy and procedures
• Perform all Omni Channel Service and Initiatives

Advisor

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
• Welcome and assist each client providing an excellent in-store experience at all times.
• Be a master at storytelling and at the art of asking engaging questions.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor.
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.

Client Advisor – PT 30h

Client Partner

• Lead the implementation and localization of Diesel's Global CRM & Client Development Strategy across North America, ensuring alignment with global priorities while adapting to regional business needs.
• Champion a client-first culture across the retail network, embedding best-in-class clienteling behaviors that elevate both in-store and omnichannel customer experiences.
• Partner closely with Global CRM and Client Experience teams to identify and drive strategic opportunities, leverage customer insights, and continuously evolve CRM and clienteling initiatives.
• Act as the regional expert for client development, influencing business decisions through customer insights, market trends, and retail best practices.
• Foster collaboration across Retail, Marketing, E-commerce, Events, Merchandising, and Global teams to deliver consistent and elevated client experience.
• Maintain a strong in-store presence, spending 80% of time coaching, mentoring, and supporting Store Managers and Client Advisors while leading by example through direct client engagement.
• Train and inspire retail teams in clienteling with best practices, including outreach, appointment selling, relationship management, and long-term client retention.
• Identify and develop in-store Clienteling Ambassadors who champion best practices and drive adoption across the retail network.
• Partner with Retail Director and Regional Managers to identify business opportunities, develop action plans, and maximize client acquisition, retention, and CRM KPIs.
• Localize and execute Diesel's global CRM contact strategy across North America to maximize client engagement, conversion, and retention.
• Develop and manage a regional CRM 1-1 campaign calendar that includes product launches, marketing initiatives, promotional campaigns, loyalty communications, in-store activation support and lifecycle-triggered journeys in addition to Global communication priorities.
• Partner with Marketing and E-commerce teams to optimize omnichannel communications and ensure 1-1 campaign performance aligns with overall commercial objectives.
• Partner and support with E-commerce teams to define and optimize client audience segmentation for email campaigns, leveraging CRM insights to drive engagement, conversion, and commercial performance.
• Continuously evaluate campaign effectiveness and recommend improvements based on customer insights and performance data.
• Own the analysis of CRM, clienteling, loyalty, and KPIs, including client acquisition, retention, repeat purchase, average spend, appointment conversion, outreach effectiveness, and customer lifetime value.
• Translate business insights into actionable strategies that improve store performance and drive measurable commercial results.
• Partner with Retail leadership to establish client development goals, coach teams toward KPI achievement, and drive accountability across the retail network.
• Develop executive reporting, performance dashboards, and success stories that communicate business performance and strategic opportunities.
• Champion the adoption and effective utilization of in-store CRM tools and digital platforms that enhance client portfolio management and sales performance.
• Lead North America's Client Engagement Strategy by developing meaningful client experiences that strengthen loyalty, increase retention, attract new high-value clients, and drive sales.
• Partner with Retail, Marketing, and Events teams to design and execute localized client activations, exclusive experiences, appointments, and in-store events aligned with commercial objectives.
• Ensure every activation includes measurable client development goals, post-event follow-up, and ongoing engagement strategies that maximize conversion and long-term relationships.
• Oversee the evolution and execution of the Diesel Clienteling Program in North America, through gifting strategies, delivering exclusive benefits, experiences, and engagement initiatives that increase participation, segmentation growth and retention.
• Partner with the Global Clienteling and CRM team to deliver exceptional client experiences while providing ongoing regional insights that influence future CRM strategy, service standards, and brand initiatives.

Senior Manager, CRM & Client Development

Manager

• Responsible for growing brand awareness and leading a store team
• Oversee store operations to ensure maximum sales and profitability
• Achieve sales goals by understanding and addressing store business needs
• Manage recruiting, training, and logistics for store associates
• Ensure participation in omni-channel services

Store Manager

Operations

• Oversee and manage all daily operational functions including opening and closing procedures, cash management, and store readiness.
• Ensure consistent execution of company operational standards, visual merchandising guidelines, and brand presentation.
• Lead coordination of store scheduling, floor coverage, and task delegation to maximize productivity and service levels.
• Manage the store's physical environment, including safety compliance and maintenance requests.
• Serve as Manager on Duty (MOD) as needed, making real-time decisions to support the business and team.

Operations Manager

• Responsible for growing brand awareness.
• Developing a strong business and leading a team of fashion enthusiasts.
• Achieving store goals and personal sales goals by providing excellent customer service.
• Representing and supporting the Diesel brand and values.
• Maintaining thorough understanding of all aspects of company history, customer service, product knowledge, and policy and procedures.
• Performing all Omni Channel Service and Initiatives.

• Support the Store Manager in overseeing daily operations.
• Ensure excellent customer service and drive sales performance.
• Supervise staff and manage inventory.
• Ensure adherence to company policies and procedures.
• Assist in achieving store sales goals and maximizing profitability.
• Act as a positive role model to all store employees.
• Continuously improve and develop specific management skills.

Assistant Store Manager

• Assist with the achievement of store goals & personal sales goals
• Provide excellent customer service at all times
• Represent and support the Diesel brand and values
• Maintain understanding of company history, customer service, product knowledge, and policies
• Perform Omni Channel Service and Initiatives

Sales Associate, Part-Time

• Responsible for growing brand awareness and developing a strong business
• Assists with the achievement of store goals through personal sales goals
• Provides excellent customer service at all times to represent the Diesel brand and values
• Maintains thorough understanding of company history, customer service, product knowledge, and policy
• Ensures best individual performance in line with customer service and merchandising guidelines
• Performs all Omni Channel Service and Initiatives

• Responsible for growing brand awareness and developing a strong business
• Lead a team of fashion enthusiasts with a focus on client experience
• Assist with the achievement of store goals and personal sales goals by providing excellent customer service
• Maintain thorough understanding of all aspects of company history, customer service, product knowledge and policy and procedures
• Provide best individual performance in line with Diesel customer service, visual merchandising, merchandising guidelines and standards
• Perform all Omni Channel Service and Initiatives

Customer Success Manager

• Define and execute the global Customer Strategy, setting priorities, objectives and KPIs across all customer touchpoints.
• Lead the Customer Insights function, transforming customer data into actionable insights to support commercial and strategic decisions. Ensure effective CRM data governance and compliance with privacy regulations, in partnership with Legal and IT.
• Define the global CRM contact strategy, overseeing digital campaigns, customer journeys, segmentation and personalization to drive acquisition, engagement and retention.
• Lead the global Customer Engagement strategy, including clienteling initiatives, loyalty programs and the global retail events calendar, in partnership with Regional Retail and Marketing Teams.
• Drive the adoption of customer engagement tools, processes and best practices across the global retail network.
• Define global Client Service standards, ensuring a seamless pre- and post-sales experience across all channels and markets.
• Lead the roadmap of customer technologies and CRM capabilities, identifying opportunities to improve customer experience and business performance.
• Partner with Retail, Marketing, Ecommerce, Merchandising and IT to embed customer strategy into business priorities.
• Coordinate Regional Customer teams, providing governance, direction and support to ensure consistent execution globally.
• Lead the CRM vendor ecosystem by scouting new partners and technologies, managing existing suppliers and ensuring successful delivery of CRM initiatives, innovation and business value.
• Manage the global Customer Strategy budget and monitor performance through defined KPIs.

Head of CRM – Customer Strategy

• Responsible for the overall management and maintenance of all retail store locations and the corporate office
• Oversees facility operations, manages vendor and contractor relationships
• Partners with Store Management to support business objectives
• Communicates clearly with cross-functional partners on timelines, budgets, and business impact
• Negotiates with vendors and contractors to expedite projects
• Exercises sound judgment to prioritize urgent needs across stores and corporate office
• Plans day-to-day and annual maintenance workflows
• Establishes priorities and objectives for upcoming projects
• Engages vendors and contractors to meet deadlines cost-effectively
• Maintains working knowledge of health, safety, building, and fire code requirements

OTB

Senior PPC Specialist

Stock Associate, Part-Time

Sales Associate

Stock Associate, Part-Time

Client Advisor – PT 30h

Senior Manager, CRM & Client Development

Store Manager

Operations Manager

Sales Associate

Assistant Store Manager

Sales Associate, Part-Time

Sales Associate, Part-Time

Sales Associate

Head of CRM – Customer Strategy

Facilities Manager