Client Advisor – PT 30h

OTB

Client Advisor at a flagship store in Milan. Responsible for providing exceptional client experiences and managing sales performance in the luxury fashion sector.

Posted 7/29/2026part-timeMilano • 🇮🇹 ItalyMid-LevelSenior💰 €23,371 - €26,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and sales performance within the luxury retail sector, leveraging strong communication skills and product knowledge to enhance customer experiences. Proficient in decision making, strategic thinking, and innovation to drive sales and meet KPIs.

Highest-signal resume keywords

Client Relationship ManagementSales PerformanceLuxury Retail ExperienceStrong Communication SkillsDecision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementProduct KnowledgeCRM InitiativesVisual MerchandisingCross Selling

Soft Skills

Customer ServiceStorytellingProblem SolvingLeadershipInnovation

Industry Keywords

Luxury SectorFashion RetailClient ExperienceCommercial MindsetProduct Sensitivity

About the role

Key responsibilities & impact

Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
Welcome and assist each client providing an excellent in-store experience at all times.
Be a master at storytelling and at the art of asking engaging questions.
Create a long-term authentic bond with clients by making them feel the experience is truly about them.
Deal effectively with customer complaints by liaising with the line manager when necessary.
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
Prove Brand and product knowledge.
Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor.
Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors.
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.

Requirements

What you’ll need

Previous experience in sales roles; experience in structured Fashion Luxury/Retail Companies is a plus; passionate in Retail, client service and commercial mindset.
Excellent understanding of the luxury sector and product sensitivity.
Strong communication skills.
Willingness evolve in the organization (willingness to relocate is a plus).
Digitally aware and open to new ways of working.
Candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
Language proficiency: Italian and English are mandatory. Any additional language is considered a strong plus.

Benefits

Comp & perks

A competitive commissions system
A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
A generous employee discount on Diesel and OTB group Brands
A awesome, young and dynamic team
Highly inclusive working environment
Lunch vouchers for each working day