Human Resources Business Partner
QualDerm Partners
NextGen EHR Analyst
OSIS
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Ohio, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $59,400 - $89,200 per year
Job Level
Mid-LevelSenior
About the role
- Managing and resolving complex NextGen EHR, EDR, and Document Management system tickets
- Communicating effectively with members to ensure timely and thorough resolution
- Documenting ticket activity with precision and clarity
- Collaborating across departments and vendors to escalate and close tickets efficiently
- Supporting NextGen-related projects outside of daily ticket flow
- Maintaining strong member relationships through consultative support and high-quality service
Requirements
- Associate’s degree or 5+ years of experience in Computer Science or Healthcare IT
- 5+ years of hands-on experience supporting NextGen applications
- NextGen Certified Professional (NCP)
- 5+ years troubleshooting hardware/software issues (preferred)
- 3+ years in helpdesk or call center environments (preferred)
- Strong multitasking and deadline management skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NextGen EHRNextGen EDRDocument Management systemtroubleshootinghardware issuessoftware issueshelpdesk supportcall center support
Soft skills
communicationmultitaskingdeadline managementcollaborationconsultative supportmember relationship management
Certifications
NextGen Certified Professional (NCP)
