OSIS

Human Resources

• Managing and resolving complex NextGen EHR, EDR, and Document Management system tickets
• Communicating effectively with members to ensure timely and thorough resolution
• Documenting ticket activity with precision and clarity
• Collaborating across departments and vendors to escalate and close tickets efficiently
• Supporting NextGen-related projects outside of daily ticket flow
• Maintaining strong member relationships through consultative support and high-quality service

NextGen EHR Analyst

Network Engineer

• Maintain and enhance network and security infrastructure
• Collaborate with internal teams and external partners
• Respond to escalated support requests and ensure high availability and performance
• Design, implement, and maintain Cisco and Fortinet networks, firewalls, and wireless systems
• Monitor resource usage and tune performance
• Develop procedures to prevent outages and improve system resilience
• Create and maintain configuration and support documentation
• Provide technical support to staff, vendors, and service providers
• Resolve escalated help desk requests and participate in on-call rotations
• Manage projects and deliver services aligned with organizational goals

NextGen EHR Analyst

Network Engineer II