OSIS

Field Engineer

• Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting
• Support end‑user computing environments and associated applications
• Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features
• Install, configure, and support third‑party software applications
• Utilize remote monitoring and troubleshooting tools to resolve issues efficiently
• Create, manage, and deploy workstation images using enterprise imaging tools
• Leverage Windows PowerShell for task automation and configuration management
• Install, monitor, and remediate antivirus and anti‑malware solutions
• Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity
• Support cloud and hybrid environments
• Document configurations, procedures, and resolutions
• Deliver excellent customer service while managing multiple priorities effectively

IT Field Service Engineer