Pre-Sales Support Specialist, Universities and Publishers
Digital Science
Vendor Operations/Recruitment Coordinator
Origin
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead the end-to-end onboarding process for Software Experts, ensuring all training, documentation, and administrative tasks are executed to the highest standard
- Ensure Software Experts are fully informed of their responsibilities and expectations at Origina
- Manage background check processes, ensuring compliance and timely completion
- Maintain and manage all critical documentation related to Software Experts (e.g., PSAs, NDAs, professional indemnity insurance), in collaboration with the Software Expert Management Team
- Organize and support global Software Expert meetups, including communications planning and execution
- Collaborate with internal training teams to identify and fulfil Software Expert training requirements
- Ensure all administrative processes related to the Software Expert team are maintained to a high standard across US offices, including SharePoint management
- Manage documentation and reporting to support the growth and operational efficiency of the Software Expert Management Team
- Coordinate and host regular Office Hours sessions, including scheduling, content development, speaker engagement, and follow-up actions
- Administer Software Expert surveys and feedback mechanisms to support continuous improvement in service delivery and engagement
- Coordinate Software Expert payment processes in collaboration with Finance, ensuring timely execution and resolution of payment-related queries
- Provide daily administrative support to the Software Expert Management Team, including call coordination and digital collaboration tools
- Administer weekly calls for Product Champions and the Technical Council, including scheduling, coordination, and follow-up support
- Provide logistical and communications support for Software Expert participation in company-wide events, including travel arrangements and general liaison
Requirements
- Minimum 2 years’ experience in vendor or partner management, preferably within a technology-driven environment
- Familiarity with onboarding processes, training coordination, and compliance documentation
- Proven ability to coordinate events, training and engagement initiatives across distributed or freelance networks
- Strong organizational and administrative skills, with attention to detail and accuracy
- Excellent communication skills, both written and verbal, with the ability to liaise effectively across teams and time zones
- Knowledge of recruitment CRMs and LinkedIn Recruiter
- Proficiency in Microsoft Office Suite and collaboration tools such as SharePoint, Teams, and scheduling platforms
- Ability to work US offices and travel for events as needed
- Right to work in the USA (application asks about American citizenship/right to work permanently)
