Customer Engineer – Solution Architect
Zero Networks
Pre-Sales Support Specialist, Universities and Publishers
Digital Science
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Connect innovative solutions (Figshare, Altmetric, and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers (e.g., open research infrastructure, bibliometrics and reporting, research landscape benchmarking).
- Deliver tailored product demonstrations aligned with specific customer use cases.
- Act as a trusted advisor by collaborating with the Sales team to show how solutions address customer challenges.
- Lead trial training sessions, offering hands-on support and addressing technical questions clearly and confidently.
- Simplify complex concepts and align product capabilities with customer goals.
- Foster trust and advance the sales process through collaboration, clear communication, and showcasing solution value.
- Combine technical expertise with strong presentation and relationship-building skills to support sales team success and business growth.
Requirements
- Proven experience working within a university or with academic stakeholders in the US within the context of SaaS or technology-driven solutions.
- Experience with SaaS platform acquisitions at research organizations
- Strong technical proficiency and ability to quickly learn and demonstrate product functionality.
- Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for diverse audiences.
- Experience collaborating with Sales teams or vendors to align technical solutions with customer objectives.
- Ability to manage multiple pre-sales engagements simultaneously, ensuring high-quality delivery and responsiveness.