Customer Support – Operations Management
Stapelstein
Support Specialist, Finance
ORGA-SOFT Organisation und Software GmbH
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPMS SQL ServerOracleSQL
About the role
- First- and second-level support contact for the finance department (financial accounting and payroll) for our ERP software INTEGRA®
- Planning software updates together with our customers, preparing and testing new program versions and taking responsibility for the process
- Receiving and handling inquiries and support cases
- Conducting training, supporting subprojects, and creating internal documentation
- Problem diagnosis, including via remote maintenance
- Recording and documenting all procedures in the ticketing system
- Classifying and processing incoming requests
- Analyzing, assessing, and forwarding inquiries
Requirements
- High social competence, strong team skills and good communication abilities
- Technical understanding of data and structures in complex systems
- Interest in the latest IT developments and standards
- Ideally: experience supporting complex, explanation‑intensive software
- Strong documentation skills
- Database knowledge of Microsoft SQL Server and/or Oracle Database is an advantage
- Confident user of MS Office (especially Outlook, Word and Excel)
- Enjoy working with CRM and ticketing systems
- Committed, motivated, responsible and a true team player
- Good German language skills, both written and spoken
Benefits
- Permanent employment with high flexibility regarding working hours and location to shape your work–life balance
- Buddy program and individualized onboarding plan for new employees
- Personal training and development opportunities
- A responsible and exciting working environment with diverse tasks within a committed team
- Very good working atmosphere with friendly colleagues
- Company and team events; fitness facilities in the main building
- Employee referral bonuses
- Ergonomic workstations (adjustable desks for standing or sitting) with modern equipment
- Central location with good transport links
- Company savings plan contributions (Vermögenswirksame Leistungen) from the first month of employment
- Flat hierarchies and short decision paths; first-name culture
- Family-like atmosphere
- Training on professional and personal topics
- Company bikes
- Company parking / bicycle parking spaces
- Holiday and Christmas bonuses
- Sodexo meal card
- Bonus schemes
- Table football / fruit baskets / cafeteria (no catering)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ERP softwareproblem diagnosisdatabase knowledgeMicrosoft SQL ServerOracle DatabaseMS OfficeCRM systemsticketing systemssoftware updatesinternal documentation
Soft skills
social competenceteam skillscommunication abilitiestechnical understandingdocumentation skillscommitmentmotivationresponsibilityteam playerlanguage skills
