Customer Support

• First- and second-level support contact for the finance department (financial accounting and payroll) for our ERP software INTEGRA®
• Planning software updates together with our customers, preparing and testing new program versions and taking responsibility for the process
• Receiving and handling inquiries and support cases
• Conducting training, supporting subprojects, and creating internal documentation
• Problem diagnosis, including via remote maintenance
• Recording and documenting all procedures in the ticketing system
• Classifying and processing incoming requests
• Analyzing, assessing, and forwarding inquiries

Support Specialist, Finance

Customer Experience Architect – DACH

Customer Experience Center Specialist

EU Freelancer in Inbound Customer Service

Customer Support Manager

Customer Support Specialist – Finanzbuchhaltung, Accounting