Customer Support

• Technical customer support: Respond to inquiries about digital locking systems (e.g., electronic locks, relays, door hardware), configure systems by phone or via remote support, and perform fault diagnosis and resolution for hardware and software issues.
• System analysis and troubleshooting: Analyze technical issues arising from the interaction of IT components and locking systems, and support integration into existing IT and building management infrastructures.
• Software support: Operate and support management software for digital locking systems, including performing updates and maintenance.
• Customer consulting and training: Advise on technical options and support users and administrators in working with digital locking systems.
• Documentation: Create and maintain technical documentation and support tickets, and report recurring issues to development teams.
• Cross-department collaboration: Work closely with Sales, Development and Product Management to incorporate customer feedback and support testing phases for new products.

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