Fachinformatiker, Technischer Kundensupport, Digitale Schließtechnik
Allegion
IT Specialist, Technical Customer Support – Digital Locking Systems
Allegion
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Junior
About the role
- Technical customer support: Respond to inquiries about digital locking systems (e.g., electronic locks, relays, door hardware), configure systems by phone or via remote support, and perform fault diagnosis and resolution for hardware and software issues.
- System analysis and troubleshooting: Analyze technical issues arising from the interaction of IT components and locking systems, and support integration into existing IT and building management infrastructures.
- Software support: Operate and support management software for digital locking systems, including performing updates and maintenance.
- Customer consulting and training: Advise on technical options and support users and administrators in working with digital locking systems.
- Documentation: Create and maintain technical documentation and support tickets, and report recurring issues to development teams.
- Cross-department collaboration: Work closely with Sales, Development and Product Management to incorporate customer feedback and support testing phases for new products.
Requirements
- Completed training as an IT specialist (Fachinformatiker) or comparable technical qualification.
- Initial professional experience in technical support or a customer hotline/service role.
- Confident use of common IT systems and documentation tools; MCSA certification is an advantage.
- Very good German and English skills for international communication.
- Analytical thinking and a structured working style.
- Strong communication skills and enjoyment of customer contact.
- Team spirit and the ability to stay calm under pressure.
- Interest in innovative security technology and its applications.
Benefits
- Growth & Training // Structured and inspiring onboarding process, hands-on training at the in-house training center, access to Busuu, Allegion Academy & LinkedIn Learning, mentoring for development and career paths.
- Work–Life Balance // Flexibility through a flexitime model including time-off compensation, remote work possible, 30 days of vacation with no probationary restriction.
- Culture // Inspiring team spirit, flat organizational structures, a diverse team from 15 nations, strong helpfulness and cohesion, many great events.
- Health // €30 gross monthly fitness allowance, employee assistance program for life issues, free beverages & fresh fruit.
- Family & Financial Planning // Up to €250 gross monthly childcare subsidy, employer contribution to the company pension scheme (€40 plus 20% of the converted amount), exclusive employee discounts.
- Sustainable Mobility // Low-cost leasing of company bikes and e-bikes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical customer supportfault diagnosistroubleshootingsystem analysissoftware supportdigital locking systemsconfigurationupdatesmaintenancedocumentation
Soft skills
analytical thinkingstructured working stylestrong communication skillscustomer contactteam spiritcalm under pressure
Certifications
MCSA certificationIT specialist training
