Customer Support

• Primary point of contact for customer inquiries and issues, building strong relationships and ensuring customer satisfaction
• Provide technical support for our POS and e‑commerce software, troubleshoot technical problems and guide customers
• Coordinate with internal teams to ensure all customer inquiries and issues are handled efficiently
• Develop and deliver training programs for customers
• Create and maintain comprehensive documentation
• Identify potential issues and develop strategies for rapid resolution
• Collect and escalate customer feedback and feature requests

Customer Support Specialist, German, Dutch

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EU Freelancer in Inbound Customer Service