Customer Support – Operations Management
Stapelstein
Customer Support Specialist, German, Dutch
SIDES
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Primary point of contact for customer inquiries and issues, building strong relationships and ensuring customer satisfaction
- Provide technical support for our POS and e‑commerce software, troubleshoot technical problems and guide customers
- Coordinate with internal teams to ensure all customer inquiries and issues are handled efficiently
- Develop and deliver training programs for customers
- Create and maintain comprehensive documentation
- Identify potential issues and develop strategies for rapid resolution
- Collect and escalate customer feedback and feature requests
Requirements
- Minimum of 3 years’ experience in customer service, preferably in the software or IT industry
- Good understanding of IT infrastructure, online hardware and networks
- Experience with POS and e‑commerce systems is highly desirable
- Excellent verbal and written communication skills
- Ability to explain complex technical concepts to non‑technical stakeholders
- Strong analytical and troubleshooting skills
- Proven ability to manage and exceed customer expectations
- Ability to manage multiple tasks and priorities efficiently
- Ability to collaborate within a cross‑functional team
- Native German preferred; fluent English and Dutch (B2–C1)
Benefits
- Company discounts (CorporateBenefits)
- Access to multiple employee discount programs
- Discount on gym membership
- E‑learning opportunities
- Mental health app access: InstaHelp
- Office snacks and beverages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingPOS systemse-commerce systemsIT infrastructureonline hardwarenetworksdocumentationtraining programscustomer feedback
Soft skills
customer satisfactioncommunication skillsanalytical skillsproblem-solvingcollaborationtime managementrelationship buildingtask prioritizationexceeding expectationsexplaining technical concepts
