SIDES

Onboarding Specialist

• Manage, coach and develop an onboarding team (approximately 5–8 colleagues)
• Introduce new tools and automation solutions to increase efficiency
• Work closely with Sales, Product Management and Engineering/Tech
• Establish a proactive, solution-oriented escalation process
• Define, monitor and report relevant metrics (Time-to-Value, churn risk, NPS during onboarding)

Team Lead, Customer Onboarding

Customer Support

• Assist new customers with the initial setup and first use of our systems
• Respond to technical inquiries via phone, email, chat, and other channels
• Document customer interactions and resolutions
• Continuously improve SIDES' customer support processes

Team Lead, Customer Onboarding

Customer Support Associate