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About the role
Key responsibilities & impact- Manage, coach and develop an onboarding team (approximately 5–8 colleagues)
- Introduce new tools and automation solutions to increase efficiency
- Work closely with Sales, Product Management and Engineering/Tech
- Establish a proactive, solution-oriented escalation process
- Define, monitor and report relevant metrics (Time-to-Value, churn risk, NPS during onboarding)
Requirements
What you’ll need- Several years of professional experience in Customer Onboarding, Customer Success, or similar roles, ideally within a SaaS company
- Initial leadership experience (team size: 5+ employees)
- Strong affinity for process optimization and automation (e.g., Zapier, HubSpot Workflows)
- Nice to have: experience with process automation or AI tools (Zapier, HubSpot Workflows, GPT-based automations)
- Nice to have: strong project management skills and experience with tools such as Jira, Asana, or Monday.com
Benefits
Comp & perks- Corporate discounts (CorporateBenefits)
- Access to multiple employee discounts
- Discount on a gym membership
- E-learning opportunities
- Mental health app setup: InstaHelp
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process optimizationautomationproject management
Soft Skills
coachingteam developmentsolution-orientedproactive