Customer Support Associate
SIDES
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Assist new customers with the initial setup and first use of our systems
- Respond to technical inquiries via phone, email, chat, and other channels
- Document customer interactions and resolutions
- Continuously improve SIDES' customer support processes
Requirements
- Experience supporting and advising B2B customers, ideally in a SaaS company or a similar environment
- Experience in customer service, technical support, or account management is a plus
- Solution-oriented mindset and the ability to stay calm in dynamic situations
- Customer-focused with a strong sense for customers' issues
- Fluent in German and English, both written and spoken; additional European languages are an advantage
Benefits
- Employee discounts (CorporateBenefits)
- Access to multiple employee discount programmes
- Discount on a gym membership
- E-learning opportunities
- Mental health app access: InstaHelp
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
solution-oriented mindsetability to stay calm in dynamic situationscustomer-focusedstrong sense for customers' issues