ORGA-SOFT Organisation und Software GmbH

Customer Support

• Subject-matter and organizational leadership of the Customer Success team
• Support and development of team members in day-to-day operations
• Conduct regular feedback, development and target-setting meetings
• Resource and deployment planning within the team
• Ensure high service and response quality
• Promote a positive, solution-oriented and cross-team mindset
• Strategic management and development of existing customer relationships
• Escalation management for critical customer inquiries or project situations
• Ensure high customer satisfaction and sustainable customer retention
• Support with complex technical or organizational issues
• Identify optimization and development opportunities for customers
• Close collaboration with Consulting, Project Management, Sales and Development
• Further development of internal service and support processes
• Define and monitor relevant KPIs and service levels
• Optimize ticket, communication and escalation processes
• Establish and maintain standards, documentation and best practices
• Support the introduction of new processes, tools and structures
• Contribute to the development of the Customer Success strategy

Team Lead Customer Service & Support

Consultant

• You will support our customers in their day-to-day work with our ERP solution INTEGRA — from commercial/financial processes to organizational questions.
• Analyze customer requirements
• Troubleshoot issues and find solutions
• Support commercial ERP processes
• Work closely with Consulting and Development teams
• Take responsibility for delivering sustainable customer solutions
• Career changers with experience in ERP systems, inventory management, or commercial processes are also welcome.

Team Lead Customer Service & Support

ERP Support Consultant – m/f/d