ORGA-SOFT Organisation und Software GmbH

Sales

• You independently or collaboratively develop strategies for acquiring new customers, conduct competitive analyses and market monitoring, and provide recommendations to product management to improve the company’s product portfolio.
• You coordinate workshop appointments for customers and prospects and prepare tailored proposals and concepts to address their requirements.
• You act as the primary point of contact for our customers and prospects and advise them on all aspects of digitalization in connection with ORGA-SOFT ® products.
• Together with our consultants you identify the needs of prospects and deliver product presentations with them online or on-site.
• Afterwards you develop solution concepts for the implementation of INTEGRA ® and support prospects throughout the entire acquisition phase up to contract signing.
• In after-sales you look after existing customers and regularly inform them about product improvements and new releases.

Sales Manager

Consultant

• Projektmanager:in für die Erstellung technischer Konzepte
• Organisation des Projekts bis zur abschließenden Kontrolle
• Beratung während der Umsetzung unserer Software
• Unterstützung bei der Analyse von Geschäftsprozessen beim Kunden
• Begleitung von Kundenworkshops und Erarbeitung von Lösungsalternativen
• Planung und Steuerung des Projektzyklus sowie Übernahme einer Leitungsfunktion

DMS / ECM Project Consultant

• Contact person for ORGA-SOFT support and project management in the ERP software domain
• Assist with analyzing technical solutions within the ERP software
• Develop solution concepts for customer requirements to implement the enterprise software INTEGRA®
• Implement new workflows and business processes based on customer requirements
• Support the team in configuring and parameterizing INTEGRA®

Consultant Specialist

Customer Support

• Customer support for ERP software
• Problem diagnosis, including via remote maintenance
• Recording and documentation of all cases in the ticketing system
• Classification and handling of incoming requests
• Analysis, assessment and escalation of inquiries
• Independent handling and resolution of 2nd/3rd level support tickets
• Participation in the strategic further development of the company software, taking organizational and economic aspects into account

Support Specialist, ERP

• Serve as the primary contact for advising our customers and prospects.
• Support your team in analyzing customers' business processes.
• Together, develop solution concepts for our customers' requirements to implement INTEGRA ® ERP.
• Present the ORGA-SOFT ® product and solution portfolio.
• Support your team in configuring and parameterizing INTEGRA ®.

Project Consultant, ERP

• First- and second-level support contact for the finance department (financial accounting and payroll) for our ERP software INTEGRA®
• Planning software updates together with our customers, preparing and testing new program versions and taking responsibility for the process
• Receiving and handling inquiries and support cases
• Conducting training, supporting subprojects, and creating internal documentation
• Problem diagnosis, including via remote maintenance
• Recording and documenting all procedures in the ticketing system
• Classifying and processing incoming requests
• Analyzing, assessing, and forwarding inquiries

Sales Manager

DMS / ECM Project Consultant

Consultant Specialist

Support Specialist, ERP

Project Consultant, ERP

Support Specialist, Finance