Optro

Director

• Partner with department leadership to define and execute the Customer organization’s mission, vision, and long-term departmental goals.
• Own the post-acquisition lifecycle, unifying new teams and offerings into the Customer framework from Day 0 through full integration.
• Act as the primary liaison and owner for company-wide strategic initiatives, establishing the KPIs required for accountability.
• Directly support the CCO in preparing for Board of Directors meetings and Quarterly Business Reviews (QBRs).
• Design and manage the organization’s engagement strategy, including offsite planning and intentional feedback loops.
• Collaborate with FP&A to manage renewals, budgets, and services forecasting.
• Identify and resolve friction points across the customer lifecycle to ensure seamless team handoffs.
• Transform strategic decisions into actionable roadmaps for internal M&A transitions and specialized programs.
• Establishing success metrics to measure the impact of AI tools and workflows on operational efficiency metrics and customer outcomes.

Strategy & Integrations Director

Backend Engineer

• Build & Ship: Develop and deploy backend product features end-to-end using Python.
• API Development: Design and implement high-quality, performant RESTful APIs/FastAPI.
• Database Management: Write efficient PostgreSQL queries, design schemas, and manage data integrity.
• Containerization: Package applications using Docker and ensure services are ready for deployment.
• Orchestration: Work within Kubernetes environments to manage, scale, and monitor backend services.
• Documentation: Create clear technical documentation for API contracts and local development setups.
• Mentor: Provide guidance and code reviews for fellow engineers to maintain high standards.
• Debug & Optimize: Troubleshoot and resolve software bugs within a distributed container environment.
• Collaborate: Partner with product managers to translate requirements into functional backend logic.
• Maintainable Code: Write well-designed, testable, and maintainable code following Python best practices.

Senior Software Engineer I, Backend, AI Governance

Engineering Manager

• Modernize core architecture in a way that materially improves engineering velocity
• Reduce dependency on legacy monolithic patterns over time with pragmatic transition strategy
• Accelerate CI/CD speed, testability, and overall delivery efficiency
• Transform Permission 2.0 from a long-term infrastructure project into a primary competitive advantage and value driver for customers
• Establish a clear API and integration strategy that supports growth, extensibility, and ecosystem value
• Build a shared data foundation that enables connected reporting, cross-domain workflows, and AI-powered insights
• Create platform capabilities that are adopted broadly across the company and tied directly to product and customer outcomes
• Partner closely with AI, Product, Design, and Engineering leaders to ensure platform modernization becomes a business accelerator

VP of Engineering, Platform & Architecture

Business Development Rep

• Lead a growing team of SDRs
• Recruit, onboard, and train new hires for success
• Optimize BDR strategies with marketing efforts for lead flow and pipeline development
• Coordinate and execute activities that convert into qualified sales opportunities
• Engage in email/phone/social interaction with prospects to communicate the Optro value proposition
• Own the optimization of the operational side of the BDR business
• Report to the VP of Demand Generation

Manager, Business Development, EMEA

Account Executive

• Execute full-cycle sales including territory planning, pipeline generation, and progressing sales opportunities to close – we are in search of dynamic and ambitious sales achievers who can build a viable pipeline – this role has a 90% net new business target.
• Exceed annual sales targets of >$1M
• Expanding new business opportunities in existing + new customer accounts within your assigned territory to meet and/or exceed quarterly/annual quota with 10% of your focus on expansion selling
• Collaborate with CCOs, CAOs, CFOs, CIOs, CTOs, EVPs, and SVPs to develop tailored solutions that meet their specific needs.
• Identify prospective customer's pain points, educate them on Optro’s value, highlight our differentiators, effectively demo the product via video conference/onsite, and guide prospects through the sales process with 25%-30% travel, including client and partner meetings as well as events and conferences.
• Co-create a solution and business case to enable stakeholders across the business to advocate for and adopt Optro into their organization.
• Work closely with SDRs/BDRs and Product Solutions to achieve sales goals and partner with the Implementation and Customer Success teams to support and set customer expectations.
• Develop and implement sales strategies aligned to goals and targets by leveraging MEDDICC sales methodology.
• Collaborate with channel partners to tackle strategic opportunities.

Commercial Account Executive – Central

Collections

• Report to the AR Lead as a member of a dedicated AR Specialist team
• Complete vendor setup forms and perform vendor portal/PO process setup including verification calls and legal ticket submissions.
• Submit invoices through vendor portals.
• Distribute invoices utilizing Tesorio campaigns via the company’s AR group email, and ensure all clients remain informed on their outstanding debts and deadlines
• Identify delinquent accounts, manage the dunning process, and perform outreach efforts to encourage the timely collection
• Action solutions to client invoicing or collections issues, communicating and escalating as appropriate
• Manage cash applications and review the status of accounts to identify inconsistencies
• Engage in sometimes difficult conversations while maintaining an always-professional and customer-first attitude
• Assist with accounting close, general operational activities, and ad hoc projects as needed

Collections Specialist

Customer Success Manager

• Manage a high volume of customers using one-to-many communication strategies
• Segment accounts and tailor engagement based on lifecycle stage and product usage
• Maintain visibility into portfolio health via CRM/CS tools
• Monitor churn risk through behavioral signals and health scores
• Deploy automated renewal readiness campaigns and escalation workflows
• Coordinate with Sales/Renewals on scaled renewal plays and messaging
• Identify product-qualified leads (PQLs) and usage-based expansion opportunities
• Trigger in-app messages, emails, or nurture campaigns to promote expansion
• Collaborate with Sales to transition qualified opportunities
• Guide customers to the right support resources (self-serve or live)
• Triage and route issues when automation fails, escalating critical items as needed
• Surface common support themes to improve FAQs and content
• Build and launch onboarding journeys and adoption campaigns at scale
• Monitor usage metrics and proactively engage underutilizing accounts
• Leverage in-app guides, videos, and webinars to drive feature adoption
• Cultivate digital relationships through community engagement, newsletters, and events
• Respond to customer inquiries and feedback via email, surveys, or webinars
• Collect and act on sentiment and Voice of Customer (VoC) data
• Identify ways to improve lifecycle automation, segmentation logic, and engagement flows
• Work with CS Ops to optimize systems, playbooks, and reporting
• Contribute to process documentation and customer journey mapping
• Partner with Product and Marketing to align campaigns and messaging
• Share customer insights to influence roadmap and content priorities
• Collaborate with CS Ops on playbook triggers and system improvements
• Partner with CX team on scaled CS KPIs: email open rates, campaign engagement, adoption lifts
• Maintain accurate data in CRM and CS platforms (e.g., Gainsight)
• Use insights to iterate on customer programs and journeys with CX team

Customer Success Manager – Scale

Manager

• Manage all resale workflows including pass-through transactions, partner sourced (deal registered), deals where we bring partners into the transaction, etc.
• Act as SME for our sales team on how to communicate and work with resale partners on transactions.
• Drive momentum and achieve quarterly and annual revenue, pipeline, and/or partner acquisition targets through enabling current partners in partnership with our Alliance SEs and Partner Sales Managers.
• Create Joint business plans with partners and aggressively execute against mutual goals.
• Develop a deep understanding of partners’ business strategy and build specific Optro growth initiatives that align with partners’ business strategy.
• Where appropriate, coordinate efforts between our Partner Services leader and our Value Add Resellers to build service offerings around the Optro software software.
• Orchestrate marketing and demand generation events with partners and our Partner Marketing team.
• Serve as a primary Optro point of contact for the executives at your assigned partner organizations.
• Support Optro sales activities webcasts, roadshows, and contract negotiations.

Alliances Manager, Resale

Frontend Engineer

• Optimize Data Access: Work with a team to design solutions and execute on cross-team initiatives to modernize complex UI components and leverage high-performance paginated query APIs.
• System Collaboration: Partner closely with Platform, Architecture, and Product teams to align on migration roadmaps and technical execution.
• Technical Leadership: Become a subject matter expert on frontend API access patterns; participate in deep-dive code reviews and provide constructive feedback.
• Mentorship: Scale your impact by mentoring engineers, documenting best practices, and helping to define agentic coding standards.
• Risk Management: Proactively identify technical debt and migration risks, providing accurate estimations and clear communication to stakeholders throughout the project lifecycle.

Senior Software Engineer II – Frontend, Web Frameworks

SDET

• Own technical and architectural components of test frameworks, test infrastructure and test tooling
• Design, create, maintain, and optimize test automation frameworks for Optro web applications
• Develop and lead synthetic data & generative AI strategy
• Design and implement high-level architectural roadmap to transition legacy test frameworks into self-healing, AI-driven ecosystems
• Develop deep understanding of the system’s code structure and component interactions
• Evaluate, prototype, and implement cutting-edge agentic tooling to enhance test automation frameworks and test tooling
• Manage technical communications and provide technical mentorship for more junior SDETs
• Collaborate with horizontal (infrastructure, platform, architecture) teams and product teams
• Provide technical feedback on product design and architecture
• Offer feedback on the testability of functional elements
• Research test tools, frameworks, testing methodologies, and trends, and upgrade existing practices and processes to meet the ever-evolving technological landscape

Staff SDET, Quality Engineering

Full-stack Engineer

• Own and drive technical designs for complex systems, including cloud-native, distributed, and service architectures, setting the standard for the organization.
• Establish and evolve best practices and guidelines for software development, integration, testing, and deployment across the engineering organization.
• Lead cross-functional collaboration with developers, infrastructure engineers, product owners, and executive stakeholders to ensure consistent implementation of the architecture and alignment with business strategy.
• Drive adoption of new technologies and approaches across teams, particularly around scalability, reliability, and security, making strategic technical decisions that impact the entire platform.
• Communicate architectural vision, strategies, and the benefits of design decisions to technical and non-technical stakeholders at all levels, including executives.
• Lead the development and implementation of large-scale engineering initiatives, from conception to completion, with full ownership of outcomes.
• Demonstrate deep expertise with TypeScript, Node.JS, Ember, Python, Go, Docker, PostgreSQL, Kubernetes, and related technologies.
• Lead thorough testing, debugging, and optimization of solutions, establishing quality standards for the organization.
• Champion Agile software development practices and drive continuous improvement in team processes.
• Explore and innovate on micro-frontend framework solutions to enable modular, scalable, and independently deployable frontend architectures across the platform.
• Define the vision for AI-powered tools and agentic workflows, driving organization-wide adoption to accelerate development and improve code quality.
• Serve as the primary technical leader and mentor for engineers at all levels, establishing agentic coding practices and knowledge-sharing culture to elevate the entire engineering organization.

Staff Software Engineer, Architecture

• Build and ship product features end-to-end
• Ability to write clear and well defined design documentation
• Mentor fellow engineers
• Lead application architecture decisions
• Troubleshoot, debug and resolve software bugs
• Implement back-end APIs in Node.JS
• Work on our Ember SPA front-end
• Collaborate with engineers, designers, and product managers
• Participate in an Agile software development life cycle
• Write well-designed, maintainable & testable code
• Be product-minded and think about the customer
• Work with JavaScript, Node.JS, Ember, Python, Docker, PostgreSQL, Kubernetes, etc.

Senior Software Engineer II, Platform UI

• As an Enterprise Account Executive, you will be responsible for selling Optro products to both large publicly traded and private organizations.
• Execute full-cycle sales, including territory planning, pipeline generation, and progressing sales opportunities to close – we are in search of dynamic and ambitious sales achievers who can build a viable pipeline.
• Expanding business opportunities in existing + new customer accounts within your assigned territory – this role will have a split of cross-sell/up-sell and net new business acquisition.
• Strategize multi-pillar platform sales across multiple business units and economic buyers.
• Collaborate with CCOs, CAOs, CFOs, CIOs, CTOs, EVPs, and SVPs to develop tailored solutions that meet their specific needs.
• Identify prospective customers' pain points, educate them on Optro’s value, highlight our differentiators, effectively demo the product via video conference / onsite and guide prospects through the sales process with 25%-30% travel. including client and partner meetings as well as events and conferences.
• Co-create a solution and business case to enable stakeholders across the business to advocate for and adopt Optro into their organization.
• Work closely with SDRs/BDRs, Product Solutions, and Value Architects to achieve sales goals and partner with Implementation and Customer Success teams to support and set customer expectations.
• Develop the partner ecosystem (Big 4 and boutique firms) to aid in business development efforts.

Enterprise Account Executive – Mid-Atlantic

• Take ownership of an Enterprise territory of both large publicly listed and privately held accounts, driving growth with both new logo acquisition and existing logo expansion
• Operate from Amsterdam
• Report directly to our Area Director EMEA as an individual contributor.
• Become a trusted advisor to prospect accounts and existing customers, showcasing your industry expertise and high EQ
• Link AuditBoard's leading technology to robust business cases that secure CFO approval and Executive Sponsorship
• Collaborate with Sales Engineering, Demand Generation, and Business Value Consulting, throughout your sales cycles
• Create opportunities using innovative ideas and new techniques, tools, joint field marketing initiatives, trade shows, and partners
• Collaborate with our Big 4 Alliance partners to build strong, mutually beneficial relationships that focus on customer-centric outcomes
• Win deals through meticulous planning and preparation, adopting a consultative approach to solving real business problems, alongside flawless execution of legal and IT security negotiations/onboarding

Enterprise Account Executive – Nordics

• Execute full-cycle sales, including territory planning, pipeline generation, and progressing sales opportunities to close
• Expanding business opportunities in existing + new customer accounts within your assigned territory
• Develop multi-year account plans, territory plans, and tailored strategies to position AuditBoard’s multi-pillar platform sales across multiple business units and economic buyers
• Build trusted relationships with CxOs by deeply understanding their priorities and delivering solutions that align with their strategic objectives
• Collaborate with CCOs, CAOs, CFOs, CIOs, CTOs, EVPs, and SVPs to develop tailored solutions that meet their specific needs
• Identify prospective customers' pain points, educate them on AuditBoard’s value, highlight our differentiators, effectively demo the product via video conference / onsite, and guide prospects through the sales process with 25%-30% travel
• Co-create a solution and business case to enable stakeholders across the business to advocate for and adopt Auditboard into their organization
• Work closely with SDRs, Product Solutions (SEs), and Value Architects to achieve sales goals and partner with Implementation and Customer Success teams to support and set expectations for customers
• Develop the partner ecosystem (Big 4 Accounting and boutique firms) to aid in business development efforts