Optiv

Security Engineer

• Actively participate in the Field Center of Excellence and position Optiv services and our key Data protection and AI technology partners and their products to deliver value to clients.
• Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that presents a consistent and comprehensive approach.
• Effectively work with multiple client personas across the security team, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned business goals, budgetary spend, and metrics based on return of investment.
• Maintain advisory relationships with key stakeholders at clients by facilitating thought leadership, support, information, and guidance in conjunction with sales partners.
• Maintain strong working relationships with relevant Optiv technology partners, based on client spend, and Optiv focus.
• Design and solution complete security programs to meet client objectives across technology and services including; facilitating new discussions by leveraging peer and industry network contacts, performing requirements gathering analysis, and technology selection criteria coordinating demonstrations and security technology evaluations.
• Interface and partner with the internal Optiv teams, particularly service delivery liaisons, to align client expectations with the entire Optiv solution portfolio to ensure service delivery excellence and client satisfaction.
• Listen for client feedback and continually share with internal teams to evaluate and cultivate continuous improvement.
• Participate in account planning, forecasting, and pipeline management activities.
• Participate in managing and prioritizing the proposal process to create business proposals, contracts, and respond to RFI/RFP’s.
• Actively pursue personal development by maintaining and obtaining technical capabilities, soft skills, and security specific knowledge through formal education, certification, and other avenues.

Cybersecurity Advisor – Data Protection, AI

• As an Account Manager, responsible for selling Optiv security services and security technology solutions.
• Own and coordinate all aspects of the sales cycle within assigned accounts.
• Build and execute a multi-year strategic account management plan.
• Maintain collaborative and effective internal communications with Optiv team members.
• Engage clients to understand their business, technology and security goals, as well as expectations of Optiv in support of attaining those goals.

Account Manager – Cybersecurity

Supply Chain

• Responsible for administrative duties within the IT asset management, procurement and inventory management functions - this includes purchasing, allocating and tracking all IT-issued hardware and software.
• Responsible for timely ordering of equipment to maintain established inventory levels of various IT equipment.
• Serve as the IT vendor liaison.
• Assist with reviewing and maintaining records and databases containing information regarding licenses, warranties, and service agreements for Optiv’s hardware and software.
• Minimize organizational costs through product standardization and tracking.
• Track quality throughout the product lifetime.
• Coordinate and execute various IT related projects.
• Share experience, knowledge, and ideas with management and co-workers to promote an effective and comfortable team based environment.
• Perform related tasks as assigned by management.

IT Asset & Inventory Analyst

Operations

• Support assigned Client Managers / Client Directors by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com.
• Provide excellent client service and communication via available tools and resources.
• Respond quickly and accurately to requests from internal business functions as well as outside clients and partners.
• Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies
• Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv’s profit margins.
• Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins.
• Select probability for forecasting based on Client Manager/Client Director direction.
• Provide ongoing forecasting assistance as needed.
• Manage maintenance contract and asset tracking for clients.
• Prepare and submit accurate orders for purchasing.
• Provide system reporting to the Client Manager/Client Director, operations, and management upon request.
• Act as liaison between Client Manager/Client Director and Optiv internal business units
• As needed and upon request, participate in client meetings, including but not limited to: Quarterly Business Reviews (QBR), planning, & touch-point meetings.
• Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents
• Collaborate with internal teams to share best practices, ideas, training, that support Optiv’s culture and core values
• Build a professional relationship with assigned Client Manager / Client Director so as to reflect Optiv's Core Values
• Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors other to ensure the sales cycle and the client needs are met
• Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities.
• Develop and maintain product and industry knowledge
• Maintain account health through data integrity, credit standing etc.
• Actively volunteer to complete tasks on behalf of peers that are out of the office.
• Leverage client facing tools to enable enhanced self-service capabilities for clients.
• Perform other duties as assigned.

Client Operations Specialist – Renewals

• Support assigned Client Managers by producing accurate and timely sales quotations for new product and services business using SalesForce.com (CRM system).
• Provide outstanding and enthusiastic client service and communication both by phone and email.
• Respond quickly and accurately to requests from inside resources as well as outside clients.
• Prepare and submit accurate orders to purchasing.
• Help ensure deals are registered through partnership with the Deal Registration Desk.
• Provide system reporting or analytics to the Client Manager, operations, and management upon request.
• Multi-task ongoing activities from multiple people in a fast environment while producing accurate and timely new business quotations for products and services.
• Develop and retain product and industry knowledge to be used to identify expertise.
• Commitment to developing knowledge and experience.
• Provide historical pricing analysis to Client Manager upon request.
• Act as liaison between Client Manager and operations/services organization.
• Perform other duties as assigned.

Client Operations Specialist – Enterprise

Engineer

• Ability to solo deliver or act as "point" for complex projects/requests
• Acts as technical escalation point to assist junior engineers
• Lead in capacity planning and HW specification recommendation efforts
• Lead in all deployment and management activities, connector configuration, custom rule development, workflow configuration and development, and third-party system integration
• Provide knowledge transfer and post production support activities as necessary

Senior Palo Alto Engineer

Security Operations

• Lead 24x7 Threat Detection and Response Analysts providing operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources as well managing the day-to-day operations.
• Work closely with customers on reporting, stewardship calls, and in the case of escalations.
• Enforce all policies and procedures, including those for security, disaster recovery, standards, and service provision.
• Drive continuous refinement and improvement of detection and response and incident response processes.
• Oversee the security of Client systems via Advanced Fusion Center (AFC) service.
• Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment.
• Collaborate and consult with other Managers on the overall advancement of the Security Operations organization and Optiv in general.
• Direct and drive process and documentation improvement.
• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Develop and maintain an educational environment where the knowledge and performance of the group are constantly advancing.
• Perform staff performance appraisals.
• Ensure timely reporting of security control gaps and vulnerabilities to the customer.
• Prepare reporting of metrics and trending of SLA & KPIs to the customer and client support staff.
• Stay abreast of evolving risks, new developments in the security industry, and industry best practices in risk management, threat analysis, and threat response techniques.
• Attend info security-related events and network with industry peers to inform engineering and operations processes of effective risk mitigation strategies for attacks.
• Oversee team’s production of threat intelligence reports that communicate the results of the analyses to the respective audience.
• Responsible for the joint team effort to normalize data from vulnerability assessment, penetration test, incident response, and application security project deliverables.
• Establish and maintain regular written and in-person communications with the organization’s executives, other group heads regarding pertinent activities.
• Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation.

Cyber Operations Manager – Threat Operations

• Drive the generation services and technologies business to meet or exceed quarterly and annual quota objectives in partnership with the account and domain teams.
• Maintain advanced knowledge of the client’s security environment, business operations, security needs, and risk appetite.
• Identify their security concerns and how they correlate to Optiv’s strategic solutions across the assigned domain and holistic cybersecurity programs.
• Identify cross-sell and upsell opportunities across clients and Optiv's partner relationships.
• Qualify leads and partner with internal colleagues to determine scope, proposal management, and follow through to closure.
• Participate in sales opportunities across Optiv's entire portfolio.
• Clearly articulate how the necessary elements of the Optiv technology and services portfolio meet the specific needs of the client stakeholders at a senior leadership level.
• Stay abreast of industry trends, news, and maintain a broad understanding of the security landscape to facilitate thought leadership, support, analysis, and guidance to clients and internal Optiv groups.
• Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that present a consistent and comprehensive approach.
• Effectively work with multiple client personas across the security leadership team, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned business goals, budgetary spend, and metrics based on return of investment.
• Actively participate in the Field Center of Excellence and position Optiv services and our key Risk/Compliance/GRC technology partners and their products to deliver value to clients.

Cybersecurity Advisor – Risk, Compliance, GRC

• Drive the generation services and technologies business to meet or exceed quarterly and annual quota objectives in partnership with the account and domain teams.
• Understand and maintain knowledge of the client’s security environment, business operations, security needs, and risk appetite.
• Identify a their security concerns and how they correlate to Optiv’s strategic solutions across the assigned domain and holistic cyber security programs.
• Identify cross-sell and upsell opportunities across clients and Optiv's partner relationships.
• Qualify lead and partner with internal colleagues to determine scope, proposal management, and follow through to closure.
• Participate in sales opportunities across Optiv's entire portfolio.
• Clearly articulate how the necessary elements of the Optiv technology and services portfolio meet the specific needs of the client stakeholders at the leadership level.
• Stay abreast of industry trends, news, and maintain a broad understanding of the security landscape to facilitate thought leadership, support, analysis, and guidance to clients and internal Optiv groups.
• Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that presents a consistent and comprehensive approach.
• Effectively work with multiple client personas across the security team, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned with business goals, budgetary spend, and metrics based on return of investment.
• Maintain advisory relationships with key stakeholders at clients by facilitating thought leadership, support, information, and guidance in conjunction with sales partners.
• Maintain strong working relationships with relevant Optiv technology partners, based on client spend, and Optiv focus.
• Design and solution complete security programs to meet client objectives across technology and services.

Senior Presales Cybersecurity Advisor

Attorney

• Manage day-to-day workflow for the department, ensuring timely completion of tasks.
• Provide high-level administrative support to the legal team.
• Manage intake of requests sent to the legal alias email inbox and legal Salesforce queue.
• Review incoming requests for all legal teams.
• Accurately receive, verify, and organize paperwork and documents.
• Answer questions and provide accurate information to other internal teams.
• Provide templates and other documentation as requested.
• Organize and maintain legal files and records in compliance with retention policies.
• Manage document execution and oversee correct archiving.
• Responsible for overall management and maintenance of contracts database (Salesforce - Legal Documents object).
• Analyze contract requirements, special provisions, terms, and conditions to provide notice to other internal teams of contract terms.
• Review contracts and client requests and provide accurate responses thereto.
• Serve as the primary point or contact for the Legal Dept to internal employees and external clients.
• Perform other duties as assigned.

Legal Operations Manager

Engineering Manager

• Management and oversight of a workgroup/function with a responsibility to develop team members to perform at a higher level by giving opportunities, providing timely continuous feedback, and communicating expectations.
• Ensure testing, analysis and/or approach methodologies for all relevant service offerings are documented, updated and enforceable across the consultants within the group.
• Provide preliminary and comprehensive review of project deliverables to ensure content is appropriate and address the requirements of the project as defined in the statement of work and as desired by the customer.
• The Engineering Manager is responsible for initial deliverable review and collaboration with the consultants on the project and then enables the QA review process before delivering the project to the customer contacts.
• As both a leader/mentor and as a billable resource – participate in customer engagements to ensure standards for technical execution are being adhered to and less seasoned consultants are being groomed for success within their role.
• Remote consultant coaching/training during engagements.
• Engagement Initiation (Kick-off calls, onsite presentations, first day of onsite work for meet & greet, etc.)
• Engagement Close Out (preliminary out-brief, deliverable review, formal presentations, etc.)
• In addition to the methodologies and checklists - ensure resources leveraged by the consultants are current and accurate.
• Create, build and execute systematic delivery methodologies that drive consistent client satisfaction and support the overall Services organization.
• Work with the Services Operations team to review staffing assignments and assist in staffing decisions for engagements.
• Work with consultants being staffed on projects to ensure they have adequate resources and engagement delivery plans in place to execute the required scope successfully.
• Review daily status reports (whether manual or through automated portal) for engagements occurring within their group for technical quality and work directly with consultants if improvements or modifications are needed.
• Participate in client kickoff and out-brief calls when required (non-principal resources executing) and help consultants to craft appropriate materials for those meetings/presentations.
• Ensure that engineers are working with the account team and practice SA’s regarding identified customer opportunities during the engagement.
• Track consultant opportunity identification performance on each engagement and provide coaching (where appropriate) to improve performance.
• Work with consultants to ensure staffing decisions take their goals and desires into account, pair up resources as required and provide support and mentorship throughout an engagement as required or when there is a skills gap.
• Work with consultants on annual training goals and planning to enhance the skill set required for their role.
• Work with consultants to develop research or training plans that are necessary for pre-engagement skill building and keep track of the pending project funnel to understand where gaps may exist.

Engineering Manager – Federal Professional Services

Analyst

• Lead in-depth research and analysis across a wide range of cybersecurity topics, including emerging technologies, tools, and industry trends.
• Drive the design, refinement, and adoption of R&D processes, workflows, and internal standards.
• Own the creation and quality of high-impact research deliverables, including reports, playbooks, frameworks, and knowledge base content.
• Ensure data accuracy and integrity across R&D systems, research repositories, and reporting artifacts.
• Provide project leadership across multiple R&D initiatives, including timeline management, prioritization, and cross-team coordination.
• Translate complex technical findings into clear, actionable insights for both technical and non-technical audiences.
• Perform advanced data analysis to identify trends, patterns, and strategic implications within research findings.
• Serve as a subject-matter resource and mentor for junior analysts, providing guidance, review, and knowledge sharing.
• Leverage Microsoft 365 tools (Excel, Word, PowerPoint, Teams, SharePoint) to support collaboration, analysis, and communication at scale.
• Use Generative AI tools thoughtfully to accelerate research, enhance content quality, and improve analytical efficiency.

Senior Research Development Analyst

• Manage the entire contract lifecycle from initiation to closure, including negotiation and execution.
• Review, process, and track customer contracts, purchase orders (POs), and vendor agreements in the company ERP system.
• Creation of new contract vehicles and managing updates as needed (i.e. – PoP; Contracting Officer information, etc.)
• Collaborate with sales and purchasing teams to verify contract terms, pricing, and compliance before quoting customers and/or placing orders with vendors.
• Maintain organized records of contracts, including physical and digital files, and ensuring accuracy and audit readiness.
• Monitor and manage software subscription renewals and hardware maintenance contracts, ensuring timely, accurate, and proactive renewals to avoid service interruptions.
• Act as a liaison between sales, legal, and finance departments regarding contract status and deliverables.
• Assist with reporting on contract metrics, including renewals, revenue, and active contract volume.
• Coordinate with Partner/Alliance Team to receive OEM/Vendor Price Lists for contract vehicles.
• Manage tech refreshes/compliance checks in SF.
• Serve as the deputy contracts manager for SEWP, ITES-SW2 DoD ESI Agreements, and GSA MAS.
• Work with Marketing Team to ensure all information is accurate and up to date on public facing Contracts websites.
• Collect federal EULAs from OEMs/Vendors and ensure EULAs are up to date on EULA Master Site.
• Manage contract vehicle quote language and terms and conditions are up to date and accurate in Salesforce.
• Responsible for the processing, tracking and management of all CPARs.
• Coordinate with Sales and Marketing Teams to manage and create contract vehicle collateral, to include CV Tracking Tool and Linecards.
• Ensure all Contracts standard operating procedures (SOPs) are current and updated as needed.
• Assist Client Directors and Inside Sales Representatives with contracts questions and issues to enable sales.

Contracts Analyst – Federal

• Maintain and organize a repository of proposal materials and templates for efficiency.
• Responsible for managing all documents related to the proposal. This includes organizing, storing, and maintaining versions of drafts, templates, and final submissions.
• Ensure that all documentation is correctly formatted, named, and stored in line with the company’s proposal management system or requirements.
• Coordinate team meetings, ensure key milestones are met, and manage timelines to prevent delays.
• Tracking deadlines, scheduling proposal reviews, and facilitating team communication to keep everyone on the same page.
• Ensure that the proposals meet the requirements set forth in the Request for Proposal (RFP) or solicitation. This includes adhering to formatting guidelines, page limits, and submission requirements.
• Responsible for ensuring compliance with internal policies and procedures during proposal development.
• Acting as a central point of contact for all team members involved in the proposal process and facilitates clear and effective communication between various departments.
• Liaising with clients, subcontractors, and internal stakeholders to gather required information and ensure alignment throughout the proposal’s development.
• Collaborate with cross-functional teams to gather information and inputs necessary for proposal preparation.
• Participate in proposal review meetings and contribute to feedback sessions for continuous improvement.
• Support the proposal submission process, ensuring deadlines are met and documents are accurately submitted.
• Track the receipt of the submission and ensure confirmation is received from the client or recipient.
• Plays a supporting role to the Proposal Manager and proposal writers by handling administrative tasks, allowing the writers to focus on crafting the narrative and technical aspects of the proposal.
• Assist in drafting, formatting, and editing proposal documents to ensure clarity and compliance with customer requirements.
• Conduct research of potential customers and industry trends to inform proposal strategies.
• Utilizing bid boards and tools to help identify proposals and capture opportunities.
• Performs other duties as assigned. Complies with all policies and standards.

Proposal Analyst – Federal

• Serve as a primary responder for AFC customer systems, taking ownership of client configuration issues and tracking through resolution.
• Act as a point of escalation for junior level Engineers and provide guidance and mentoring.
• Advise best practice on SIEM/MDR/SOAR products to both technical and relatively non-technical personnel.
• Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies.
• Implement and configure SIEM/MDR/SOAR software and appliance-based products in large enterprise and Government environments.
• Develop and maintain security content and reporting.
• Perform knowledge transfers to clients regarding security and system configuration awareness.