Optiv

Engineer

• Monitor and action incoming incidents from ServiceNow
• Process certificate lifecycle requests (issuance, renewal, revocation)
• Perform routine PKI maintenance and system health checks
• Participate in client meetings and manage routine client interactions independently
• Escalate complex or high-risk issues appropriately
• Maintain and update knowledgebase documentation
• Contribute to process improvement and certificate automation initiatives
• Support on-call rotation responsibilities

MMIS Engineer

Risk

• Serve as a primary technical responder for incidents and requests pertaining to various technologies including, but not limited to: SailPoint ISC and Saviyant
• Perform discovery audits and work with clients to develop certification and compliance campaigns and reporting.
• Collect logs, analyze failure situations, troubleshoot issues, and implement known solutions while maintaining established OLAs/SLAs.
• Document incident resolutions, RCA/RFOs, and SOPs, design specifications, and reference architecture as needed.
• Perform routine changes and maintenance including hotfix and security patching, device reboots, and configuration backups.

Senior Identity Governance Engineer

Security Operations

• Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts
• Individual contributor acting as a delivery and services senior leader
• Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
• Provide constructive on-the-job feedback and coaching to team members
• Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments
• Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business
• Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients
• Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents
• Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc.
• Enhance service delivery through frequent interaction with the end user and business sponsors
• Understand the process gaps and propose preventive / corrective action where appropriate

Cyber Operations Manager

Full-stack Engineer

• The Principal SailPoint Engineer will be responsible for following Optiv AFC processes & procedures, as well as managing and maintaining security systems across internal and client environments.
• The Principal SailPoint Engineer will work closely with Management, Solution Architects, Principal Security Engineers from other internal teams and clients to complete high profile, critical services to existing AFC clients.
• They will serve as a primary responder for AFC customer systems, taking ownership of client configuration issues, and tracking through resolution.
• The Identity and Access Management (IAM) Engineer will be responsible for designing, implementing, and managing SailPoint ISC and IIQ to safeguard sensitive information and ensure compliance with regulatory standards within our client environments.
• SailPoint ISC and IIQ will be the primary tools in scope, with required supporting knowledge in other PAM and IAM products such as: Cyberark and Okta.
• Collaborate with cross-functional teams, lead IAM initiatives, and contribute to the development and execution of the client's overall security strategy.
• Review and provide feedback on established strategies and multi-year plans incorporating all parts of IGA and IAM: access requests, lifecycle events, provisioning functions, role-based access, separation of duties, access certifications.
• Architect, design, develop and troubleshoot IGA solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test cases.
• Create solutions that drive full automation, self-service, and resiliency.
• Implement customizations to address customer business requirements.
• Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, server, and network.
• Provide engineering support for complex and recurring incidents related to IAM platforms and perform root causes analysis in accordance with customer policies and standards.
• Responsible for the standards, design, and operation of SailPoint and elated environments.
• Provides expertise in all aspects of the following technologies: Azure Entra ID, Microsoft technologies Active Directory (AD), Active Directory Lightweight Directory Services (ADLDS), Active Directory Federated Services (ADFS), Sailpoint, CyberArk, Okta, BeyondTrust and Public Key Infrastructure (PKI) are included as key technologies.

Principal SailPoint Engineer

Security Engineer

• Build trusted, effective and productive relationships with client executives within assigned accounts.
• Lead creation of multi-year strategic account management plans, for top accounts, based upon identified client business, technology and cybersecurity goals, coupled with Optiv's understanding of security trends, threats and points of view for each assigned account.
• Build a large sales pipeline, ideally 4 times assigned targets, within assigned accounts and achieve/exceed assigned gross margin target.
• Manage current and multi-quarter forecasts with a high-degree of accuracy, currency and integrity.
• Execute with discipline and in alignment with Force Management principles including MEDDICC and Command of the Message, among others.
• Effectively communicate Optiv’s value proposition as it relates to security services and technologies expertise and capabilities.
• Build strong, collaborative and productive relationships with technology partners and their respective sales personnel to both gain and share leads in support of building qualified pipeline and maximizing mutually beneficial sales opportunities.
• Initiate and / or monitor and mediate all necessary communications between clients, technology partners and members of the extended Optiv team (technical, sales, client operations, etc.) within each assigned account.
• Maintain collaborative and effective internal communications with Optiv team members relative to specific opportunities, associated requirements and client satisfaction.

Account Manager – Cybersecurity

• This position is field-based and will be hired in the New York Metro area.
• As a Account Executive aka. Client Director (CD) you’ll focus on selling Optiv security services and security technology solutions to a select few key strategic accounts (typically less than 10) within a geographic territory.
• You’ll be responsible for owning and coordinating all aspects of the sales cycle within your assigned account(s) and leading a cross-functional team to build and execute a multi-year strategic account management plan for each of your accounts.
• You’ll lead your team to identify and understand your client’s core business objectives and how they correlate to mitigating business and cyber security risk.
• You’ll lead your team to collaborate with client leadership to refine and/or build a security strategy and subsequently develop and propose solutions to address client security needs over a multi-year period.
• You’ll also lead your team with a heightened focus on ever-enhancing client satisfaction. This will include meeting with clients early in the year to understand and document their business, technology and security goals, as well as client expectations of Optiv in support of attaining those goals.
• You’ll review these goals, expectations and progress with your clients quarterly, engaging Optiv executives and resources as necessary to ensure that your team is on track to achieve or exceed these client-defined goals.

Account Executive – Cybersecurity

Marketing

• Manage all corporate marketing programs within the US and Canada, including but not limited to, OptivCon (Optiv-led strategic, solution-focused roadshows), industry conferences (RSA & Black Hat), internal kickoffs, webinars, and partner-end user conferences.
• Plan and execute strong, data-driven marketing activities and programs to drive pipeline generation and global brand awareness - from the development of the strategy and plan, to content oversight, pre-event campaign strategy, event execution, and post-event analysis and evaluation.
• Devise and execute events and similar programs that reflect the company’s culture, business goals and objectives.
• Partner with the PMO team to define and communicate creative requirements for print and digital signage, booth graphics, and event collateral, including timelines, specifications, and approvals.
• Collaborate with Product Marketing and Brand & Comms to create program content that educates and inspires the cybersecurity community while driving awareness and revenue to the organization.
• Partner with Sales GTM team, AVPs and Regional Sales Directors to understand their business needs and tailor corporate programs to align with national objectives and regional goals and priorities.
• Responsible for researching and securing venue options, booking keynote speakers, building out program registration pages in Marketo and Cvent, providing registration reporting, invitation creation, shipping materials, and all onsite program execution.
• Negotiate all logistics including sponsorships, exhibit presence, booth staffing, communications, and responsible for post event reporting and analytics while operating within designated budget.
• Deliver timely and detailed communications to internal clients, including executives, throughout the entire event cycle.
• Analyze investment, expected return, and overall feasibility of proposed activities, working with cross-functional marketing teams if additional resources are needed to meet program objectives.
• Evaluate feasibility of additional corporate opportunities for the sales team to engage with prospects and build pipeline.
• Work with sales leadership to analyze partner involvement, and create strategies for partner participation throughout the year, as it aligns to Optiv solutions and priority.
• Work with the Global Partner Alliance and Partner Marketing teams to identify and evaluate key technology partner campaign event strategies that can be driven at a national level to drive and influence sales.
• Responsible for producing and managing program budgets, securing adequate partner funding, and tracking MDF to ensure there is no profit loss.
• Work closely with the broader marketing team to promote event presence via multiple channels and track event ROI and contribution to the company's KPIs.
• Collaborating with Optiv’s partner community on corporate sponsorships, which entails clear communications, timely responses, processing and tracking contracts and master agreements, and reconciling all post event invoicing.
• Work with internal stakeholders to evaluate and influence utilization of funding pools to ensure investment dollars are optimized in helping Optiv and partner achieve their goals.
• Travel to events as required (15-20%)

Corporate Programs Marketing Manager

Operations

• Support Client Managers / Client Directors in the Great Lakes region by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com.
• Provide excellent client service and communication via available tools and resources.
• Respond quickly and accurately to requests from internal business functions as well as outside clients and partners.
• Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies.
• Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv’s profit margins.
• Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins.
• Provide information on maintenance contracts and asset tracking as requested.
• Prepare and submit accurate orders for purchasing.
• Provide system reporting to the Client Manager/Client Director, operations, and management upon request.
• Act as liaison between Client Manager/Client Director and Optiv internal business units.
• Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents.
• Collaborate with internal teams to share best practices, ideas, training, that support Optiv’s culture and core values.
• Build a professional relationship with Client Managers / Client Directors so as to reflect Optiv's Core Values.
• Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors to support the renewals sales cycle.
• Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities.
• Develop and maintain product and industry knowledge.
• Maintain account health through data integrity, credit standing etc.
• Actively volunteer to complete tasks on behalf of peers that are out of the office.
• Perform other duties as assigned.

Client Operations Specialist – Renewals

• Drive the generation services and technologies business to meet or exceed quarterly and annual quota objectives
• Understand and maintain knowledge of the client’s security environment, business operations, security needs, and risk appetite
• Identify security concerns and how they correlate to Optiv’s strategic solutions
• Actively participate in the Field Center of Excellence for the assigned domain
• Collaborate with service delivery to ensure the team has the necessary supporting domain specialty materials
• Maintain strong working relationships with relevant Optiv technology partners

Cybersecurity Advisor – IAM

• Able to solo deliver or act as "point" for complex projects/requests
• Acts as technical escalation point to assist junior engineers
• Lead in capacity planning and HW specification recommendation efforts
• Lead in all deployment and management activities, connector configuration, custom rule development, workflow configuration and development, and third-party system integration
• Lead User Acceptance Testing and bug-related engineering efforts
• Provide knowledge transfer and post production support activities as necessary
• Effective team communicator
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations such as ISSA
• Obtain and maintain top tier vendor certification and accreditation
• Complete administrative project tasks like time and expense entry, status reporting, and project completion reporting
• Acts as contributor in Optiv communities for solutions of focus
• Develop and maintain runbooks/procedural documentation

Principal Engineer

Inside Sales

• Collaborate with other business units within Optiv + ClearShark to develop new and exciting go-to-market strategies to generate demand, and increase sales funnel
• Ensure a high level of collaboration within multiple departments AND the Optiv + ClearShark Sales Group, to generate sales plays the team can leverage to qualify and convert raw leads from the Marketing organization
• Maintain the quality of lead opportunities through the sales lifecycle, and ensure opportunities are being updated appropriately
• Coordinate with OEM resources to schedule vendor training, and outbound calling activities with the Sales Team, to foster new relationships and drive collaborative opportunity generation
• Build and maintain relationships with inside sales leadership with strategic vendors and distribution partners
• Collaborate with OEM marketing resources to capture new OEM incentives which can be leveraged for sales challenges to drive iterative new leads and opportunity
• Advocate for Optiv + ClearShark at Government and industry events
• Ability to maintain a balance between company policy, and customer benefit in decision making
• CRM Maintenance & Hygiene and deliver training plans and programs to enforce Opp and Qt management best-practices.

Senior Manager, Inside Sales – US Federal

Program Manager

• Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization rates on a weekly basis.
• Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.
• Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.
• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.
• Demonstrate expert-level of knowledge of Program Management best practices, process and supporting systems to drive client outcomes.
• Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client.
• Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan, to align the stakeholders and ensure the customers goals and expectations are achieved.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Lead the composition of program delivery schedules, resource models and granular execution plans
• Take proactive steps to protect Optiv’s best interests while simultaneously balancing the Customer expectations and scope of work.
• Be able to perform work as an individual contributor while collaborating with multiple internal functions to best manage program delivery strategies from initial planning and on-boarding through ramp-down and closure.
• Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and/or troubleshoot challenges in a strategic manner.
• Assign tasks to program team members and ensure timely completion or adequate escalation.
• Generate and distribute program reports and lead program meetings to disseminate the appropriate information to the program team and stakeholders.
• Proactively monitor and report on engagement budget, margin and engagement resource variance to plan
• Works closely with the sales and account teams, demand and solution teams to scope program solution design, tools and reporting
• Analyze, report, and disseminate program status reports to Practice Leadership.
• Provide support across the AFC portfolio to address at risk engagements and escalations where necessary.
• Maintain awareness of emerging technologies and applicable program management techniques and tools
• Manage multiple multi-year engagements
• May lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and/or strategic planning activities.
• Assist in documenting case studies, requirements documents, procedures and lessons learned
• Performs other duties as assigned.

• Take technical leadership on client projects; oversee and guide work performed by other technical staff members.
• Assist with client onboarding, transition, and deployment of new and existing Swimlane deployments.
• Design, develop, and deploy SOAR solutions to automate security operations tasks and workflows.
• Integrate Swimlane SOAR platform with a wide range of security tools including SIEM, endpoint protection, threat intelligence platforms, and other cybersecurity solutions.
• Identify and explain how automation we are developing for our clients is returning their investment/adding value.
• Provide mentorship to other technical staff members.
• Provide technical assistance in scoping and other pre-sales activities.

Senior Swimlane SOAR Engineer

• Independently lead multiple technical engagements simultaneously, ensuring timely delivery of measurable security outcomes and operational improvements across client environments
• Convert client business requirements into actionable technical strategies and capabilities that align with security objectives and deliver measurable value
• Collaborate with internal teams and clients to design strategic roadmaps and execute plans that advance operational maturity and security posture
• Drive service maturity by analyzing KPIs, SLAs, and performance trends to deliver actionable insights and continuous value improvements
• Evaluate and align security solutions and recommendations with client requirements, risk profiles, and strategic objectives to ensure optimal fit and effectiveness
• Assist in the documentation of business requirements, use cases, and ROI analyses to support informed decision-making and demonstrate value
• Act as a technical advisor during pre-sales and post-sales engagements, ensuring solution alignment and client confidence
• Provide technical expertise for proposals, contracts, and service descriptions to ensure accuracy and alignment with client needs
• Recognize and recommend cross-sell and up-sell opportunities across AFC services
• Lead or support security initiatives from planning through execution
• Apply hands-on expertise to operationalize threat intelligence across EDR, SIEM, SOAR, and related domains, improving detection and response capabilities
• Analyze patterns and anomalies to identify potential advanced threats and recommend proactive mitigation strategies
• Conduct architectural reviews and provide recommendations to strengthen security, posture and operational efficiency
• Assess and recommend custom detection logic, automation, or tool enhancements to address evolving threats and operational needs
• Assist with platform configurations, detection logic, automation improvements
• Build and develop relationships with internal and external stakeholders
• Identify and assess project risks, developing mitigation strategies to ensure successful delivery and minimize impact
• Validate project scope and deliverables to ensure alignment with client expectations and contractual obligations
• Represent Optiv in client meetings, delivering clear technical guidance and executive-level communication
• Collaborate with team members to identify issues, develop strategies, and drive continuous improvement
• Provide support for projects spanning multiple functional groups by identifying collaborative opportunities, enhancing existing deliverables, and strengthening Optiv’s value to our clients
• Ensure projects are delivered on time, within budget, and to quality standards, meeting or exceeding client expectations

MMIS Engineer

Senior Identity Governance Engineer

Cyber Operations Manager

Principal SailPoint Engineer

Account Manager – Cybersecurity

Account Executive – Cybersecurity

Corporate Programs Marketing Manager

Client Operations Specialist – Renewals

Cybersecurity Advisor – IAM

Principal Engineer

Senior Manager, Inside Sales – US Federal

Program Manager

Account Manager – Cybersecurity

Senior Swimlane SOAR Engineer

Cyber Operations Advisor