Cyber Operations Manager

Optiv

Cyber Operations Manager managing client relationships and service delivery at Optiv's Security Operations Center. Supporting operational excellence and driving security solutions across various domains.

Posted 7/3/2026full-timeRemote • Kansas, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts
Individual contributor acting as a delivery and services senior leader
Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
Provide constructive on-the-job feedback and coaching to team members
Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments
Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business
Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients
Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents
Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc.
Enhance service delivery through frequent interaction with the end user and business sponsors
Understand the process gaps and propose preventive / corrective action where appropriate

Requirements

What you’ll need

Bachelor's Degree from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study
4-7 years of experience in service delivery management
4-7 years of Project Management experience
4-7 years of Information Technology experience
Knowledge or expertise in multiple security domains to include: IAM/PAM, SIEM, SOAR, EDR, vulnerability management, incident response and governance.
Superb business acumen, project management expertise and understanding of the Services organization as a whole
Demonstrated ability to create comprehensive assessment reports
Must be able to work well with customers and self-manage through difficult situations, focus on client satisfaction.
Ability to convey complex technical security concepts to technical and non-technical audiences including executives
Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills (Proficient proficiency)
Ability to work both independently as well as on teams
Ability to lead and mentor others; willingness to collaborate and share knowledge with team members.
Willingness to travel to meet client needs
Valid driver's license in the US
The successful candidate must hold or be willing to pursue related professional certifications such as the CISSP, CISM, and/or CISA.

Benefits

Comp & perks

Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Information TechnologyInformation SecurityIAM/PAMSIEMSOAREDRVulnerability ManagementIncident ResponseGovernanceAssessment Reporting

Soft Skills

Problem SolvingInterpersonal SkillsVerbal CommunicationWritten CommunicationTeam Collaboration

Certifications

CISSPCISMCISA