Options for Learning

Systems Engineer

• Serving as the primary point of contact and administrator for Options for Learning’s enterprise financial systems, including planning and forecasting tools, by managing user permissions, roles, access, settings, personalization, and support issues;
• Configuring and maintaining allocation schedules and segment codes, ensuring accurate cost distribution, reporting, and data integrity;
• Building and maintaining saved searches, dashboards, automated queries, filters, macros, reports, summaries, and logs for senior executives, finance, human resources, and other stakeholders;
• Gathering and documenting business and technical requirements, translating business objectives into system solutions, and providing technical support, troubleshooting, guidance, training, and user documentation;
• Serving as the lead liaison between finance, human resources, information technology, external vendors, and other stakeholders for system design, implementation, maintenance, and enhancement projects;
• Collaborating with developers, engineers, and business analysts to design, test, validate, and implement system modifications or new solutions that meet functionality and performance requirements;
• Continuously evaluating system performance, supporting critical maintenance and operational tasks, staying current on emerging technologies and NetSuite capabilities, and recommending improvements where appropriate;
• Ensuring adherence to organizational policies and system compliance with data security and privacy requirements;
• Working effectively with other team members and actively participating in the annual in-service training;
• Abiding by all of Options for Learning’s policies and procedures. Attending training as required;
• Performing other duties as assigned.

Systems Analyst

Assistant

• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Head Start performance standards;
• Assisting with scheduling parents for enrollment or recertification appointments at school sites or virtually;
• Providing timely outreach and support to families in the enrollment or recertification process by offering clear guidance, consistent communication, and follow-up in alignment with procedures, while ensuring the database is accurately and promptly updated to reflect each family’s status and outcomes;
• Accurately completing required monthly and weekly reports in a timely manner;
• Collaborating with education staff in matters related to enrollment, attendance, and parent communication;
• Reviewing and managing attendance according to policies and procedures for assigned caseload;
• Providing general clerical support to department staff;
• Providing phone support during assigned call queue periods, ensuring families are promptly connected to the right personnel or department;
• Assisting the enrollment supervisor, enrollment manager, and center-based enrollment director as needed;
• Actively participating in all training provided by the organization and department;
• Build strong rapport with enrolled families, new families, and external social services agency personnel;
• Bringing a team-oriented, collaborative, and positive attitude to the Center-based Enrollment Department;
• Reading and implementing all organization and program policies and procedures;
• Performing other duties as assigned.

Enrollment Assistant

General

• Collaborating with the business development manager to design and execute a comprehensive advancement plan that incorporates long-term capital campaigns and defined milestones to meet annual fundraising goals;
• Ensuring all activities align with broader organizational growth and sustainability objectives;
• Supporting long-term expansion plans and exploring funding for new service opportunities;
• Identifying and cultivating relationships with key stakeholders, including corporate partners, foundations, and community organizations;
• Developing and implementing individualized cultivation strategies for each stakeholder group, working from initial contact to expanding collaboration and funding opportunities;
• Maintaining accurate records of all stakeholder interactions, strategies, and next steps to report on partnership performance metrics;
• Collaborating with program leadership around existing partnership agreements and deepening new partner engagement;
• Assisting in relationship-building efforts and supporting internal coordination for partnership activities;
• Collaborating with the Communications and Marketing teams to develop funder-targeted impact messaging and lead follow-up engagement with prospective partners and stakeholders;
• Preparing reports summarizing grant activity, partnership performance, and advancement initiatives;
• Attending training;
• Performing other duties as assigned.

Development Officer

Supervisor

• Supervising, training, and evaluating intervention support services coordinators;
• Ensuring that all requests receive a response within one business day;
• Ensuring all requests are prioritized according to urgency and immediate health and safety risks;
• Assigning support requests to the appropriate department;
• Ensuring that the intervention support services team acts as a first responder to concerns and needs shared by families (grievances, complaints, etc.) promptly, appropriately documenting and assigning all concerns;
• Coordinating with multidisciplinary teams to ensure integrated care;
• Ensuring that the requestor receives a call, assuring that the request was received and heard, while getting clarification or additional information;
• Tracking all requests, needs, and concerns with timelines of all actions taken;
• Facilitating monthly case management meetings with the teams involved to update, track, and close all requests, needs, and/or referrals;
• Documenting and tracking internal case management assignments, as well as referrals sent to external agencies (i.e., school district, mental health therapist, nutritionist, regional centers, etc.);
• Inputting data into the organization’s software platform for tracking and maintaining timelines and working with the data team to troubleshoot any issues;
• Maintaining staff and client confidentiality when responding to and assigning requests;
• Collaborating with the Family Engagement and Education Support Services teams to monitor and document family needs, goals, and outcomes;
• Collaborating with the Center-based Education Programs, Inclusion, Health Services, Behavior Health and Wellness, and Family Engagement teams to address the needs of the children, families, and teachers and to ensure that all staff receive support and training for children with challenging behaviors and behavior health needs;
• Working effectively with other team members;
• Assisting managers, directors, the vice president of educational programs, and the chief program officer;
• Attending training;
• Performing other duties as assigned.

Intervention Support Services Supervisor

Account Manager

• Lead and conduct complex, high-risk workplace investigations, ensuring timely, thorough, and impartial outcomes;
• Supervise and train the HR administrative team responsible for ensuring optimal success in various aspects of employee relations;
• Provide strategic guidance to managers and leadership on employee relations issues, including performance management, disciplinary actions, and conflict resolution;
• Ensure consistent interpretation and application of company policies, practices, and employment laws;
• Identify trends in employee relations data and recommend proactive solutions to mitigate risk and improve employee experience;
• Develop and deliver employee relations programs, tools, and training for managers and employees;
• Partner with Legal, Compliance, and HR teams on sensitive matters and organizational initiatives;
• Coach and develop leaders on handling employee concerns and fostering inclusive, respectful workplace practices;
• Prepare clear, accurate documentation, investigation summaries, and reports;
• Support organizational change initiatives, including restructures and workforce transitions;
• Maintain strict confidentiality and exercise sound judgment in all matters;
• Participate in cross-functional meetings with HR leadership, finance, payroll, and other stakeholders to align processes, share workflows, and support organizational goals;
• Champion a culture of excellence, equity, and employee development by modeling values-driven leadership and inclusive practices;
• Actively participate in the annual in-service training;
• Abide by all of Options for Learning’s policies;
• Attending training as required;
• Performing other duties as assigned.

Systems Analyst

Enrollment Assistant

Development Officer

Intervention Support Services Supervisor

Employee Relations Manager