Intervention Support Services Supervisor

Options for Learning

Supervising intervention support services coordinators at Options for Learning. Ensuring accessible support resources for children and families in various communities.

Posted 6/30/2026full-timeWest Covina • California • 🇺🇸 United StatesJuniorMid-Level💰 $63,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Supervising, training, and evaluating intervention support services coordinators;
Ensuring that all requests receive a response within one business day;
Ensuring all requests are prioritized according to urgency and immediate health and safety risks;
Assigning support requests to the appropriate department;
Ensuring that the intervention support services team acts as a first responder to concerns and needs shared by families (grievances, complaints, etc.) promptly, appropriately documenting and assigning all concerns;
Coordinating with multidisciplinary teams to ensure integrated care;
Ensuring that the requestor receives a call, assuring that the request was received and heard, while getting clarification or additional information;
Tracking all requests, needs, and concerns with timelines of all actions taken;
Facilitating monthly case management meetings with the teams involved to update, track, and close all requests, needs, and/or referrals;
Documenting and tracking internal case management assignments, as well as referrals sent to external agencies (i.e., school district, mental health therapist, nutritionist, regional centers, etc.);
Inputting data into the organization’s software platform for tracking and maintaining timelines and working with the data team to troubleshoot any issues;
Maintaining staff and client confidentiality when responding to and assigning requests;
Collaborating with the Family Engagement and Education Support Services teams to monitor and document family needs, goals, and outcomes;
Collaborating with the Center-based Education Programs, Inclusion, Health Services, Behavior Health and Wellness, and Family Engagement teams to address the needs of the children, families, and teachers and to ensure that all staff receive support and training for children with challenging behaviors and behavior health needs;
Working effectively with other team members;
Assisting managers, directors, the vice president of educational programs, and the chief program officer;
Attending training;
Performing other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree or higher in social work, human services, human development, education, or a related field
Two years of experience working with children in a group setting
A minimum of two years of experience working with children and families, including those from diverse populations, utilizing a strengths-based approach
Strong interpersonal skills and the ability to work collaboratively with colleagues across departments to effectively meet the needs of staff, children, and families
Health screening and TB clearance, to be renewed every five years
Successful completion of required background screening; associated costs are covered by the organization
Ability to correctly and effectively communicate in written and oral English
A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred)
Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred).

Benefits

Comp & perks

Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employees’ premiums; prorated for part-time)
Organization-paid (regardless of employee’s contribution) and matching retirement plan
Professional growth opportunities, including free child development courses and college reimbursement
Generous and flexible PTO
Organization-wide winter break
Dedicated, mission-driven colleagues, and much more!

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Soft Skills

CollaborationCommunicationTrainingSupervisionDocumentation