Enrollment Assistant

Options for Learning

Enrollment Assistant supporting families with enrollment processes at Options for Learning. Assisting with inquiries and maintaining accurate records in a supportive environment.

Posted 7/10/2026full-timeWest Covina • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Head Start performance standards;
Assisting with scheduling parents for enrollment or recertification appointments at school sites or virtually;
Providing timely outreach and support to families in the enrollment or recertification process by offering clear guidance, consistent communication, and follow-up in alignment with procedures, while ensuring the database is accurately and promptly updated to reflect each family’s status and outcomes;
Accurately completing required monthly and weekly reports in a timely manner;
Collaborating with education staff in matters related to enrollment, attendance, and parent communication;
Reviewing and managing attendance according to policies and procedures for assigned caseload;
Providing general clerical support to department staff;
Providing phone support during assigned call queue periods, ensuring families are promptly connected to the right personnel or department;
Assisting the enrollment supervisor, enrollment manager, and center-based enrollment director as needed;
Actively participating in all training provided by the organization and department;
Build strong rapport with enrolled families, new families, and external social services agency personnel;
Bringing a team-oriented, collaborative, and positive attitude to the Center-based Enrollment Department;
Reading and implementing all organization and program policies and procedures;
Performing other duties as assigned.

Requirements

What you’ll need

Computer skills, including a command of Excel and other Microsoft Office applications
General clerical and data entry experience
Ability to type 40 words per minute with minimal errors
A strong attention to detail and effective organizational skills
Ability to correctly and effectively communicate in written and oral English
Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk
Ability to adapt to changing demands and workload
Experience working with diverse, low-income populations
A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred)
Experience and/or training in state and federally funded children’s programs, with particular focus on eligibility and need requirements (preferred)
Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred).

Benefits

Comp & perks

Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee’s premiums; prorated for part-time)
Organization-paid and matching retirement plan
Professional growth opportunities, including free child development courses and college reimbursement
Generous and flexible PTO
Dedicated, mission-driven colleagues, and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryMicrosoft Office ApplicationsTyping Speed of 40 Words Per MinuteReport CompletionKnowledge of Education CodeKnowledge of Title 5 RegulationsKnowledge of Title 22 RegulationsKnowledge of Head Start Performance StandardsExperience With Children’s ProgramsKnowledge of Enrollment Procedures

Soft Skills

Attention to DetailOrganizational SkillsEffective CommunicationSensitivity to Family NeedsTeam Collaboration

Certifications

California Driver’s LicenseAutomobile Liability Insurance