Optimum

Technical Support Engineer

Optimum

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudDistributed SystemsDNSGoogle Cloud PlatformGrafanaLinuxNode.jsPrometheusShell ScriptingTCP/IP

About the role

  • As a Technical Support Engineer, you will be the hands-on technical backbone supporting Optimum’s enterprise validator partners and node operators.
  • Diagnose, reproduce, and resolve complex technical issues across validator and network infrastructure
  • Provide timely, hands-on debugging and log analysis to identify and escalate software bugs or performance issues
  • Collaborate with engineering to deliver quick resolutions and deploy hotfixes or configuration updates as needed
  • Guide validator and infrastructure partners through setup, integration, and configuration of Optimum’s products (e.g., mump2p, Flexnodes)
  • Develop and maintain deployment scripts, monitoring dashboards, and internal tools for performance verification
  • Maintain real-time monitoring systems to ensure uptime, latency, and throughput goals are met
  • Proactively detect network anomalies, performance degradations, and misconfigurations before they impact customers
  • Contribute to internal and external documentation, including integration guides, runbooks, and troubleshooting playbooks
  • Help automate and standardize support workflows to improve scalability and efficiency
  • Work closely with Engineering, Product, and Customer Success to ensure high-quality support and seamless partner experience
  • Provide feedback from field operations to influence roadmap priorities and product improvements

Requirements

  • 3–6 years of experience in technical support engineering, site reliability, or DevOps roles within blockchain, distributed systems, or high-performance networking environments
  • Deep understanding of Ethereum staking, consensus mechanisms, and validator infrastructure
  • Strong proficiency in Linux system administration, shell scripting, and networking (TCP/IP, DNS, peer-to-peer protocols)
  • Experience with monitoring tools (Grafana, Prometheus, ELK stack) and cloud infrastructure (GCP)
  • Ability to debug and analyze performance bottlenecks at the network, protocol, and application levels
  • Excellent communication skills to translate complex engineering concepts into clear solutions for partners.
Benefits
  • Opportunity to work hands-on with groundbreaking network technology redefining blockchain scalability
  • Competitive compensation package, including token incentives
  • Remote-first work environment with flexible hours
  • Collaborative team culture that values technical excellence and innovation
  • Resources to attend top blockchain conferences and industry events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical support engineeringsite reliabilityDevOpsLinux system administrationshell scriptingnetworkingdebuggingperformance analysisdeployment scriptsmonitoring
Soft skills
communicationcollaborationproblem-solvingdocumentationautomationscalabilityefficiency