Optimum

Support Engineer

• As a Technical Support Engineer, you will be the hands-on technical backbone supporting Optimum’s enterprise validator partners and node operators.
• Diagnose, reproduce, and resolve complex technical issues across validator and network infrastructure
• Provide timely, hands-on debugging and log analysis to identify and escalate software bugs or performance issues
• Collaborate with engineering to deliver quick resolutions and deploy hotfixes or configuration updates as needed
• Guide validator and infrastructure partners through setup, integration, and configuration of Optimum’s products (e.g., mump2p, Flexnodes)
• Develop and maintain deployment scripts, monitoring dashboards, and internal tools for performance verification
• Maintain real-time monitoring systems to ensure uptime, latency, and throughput goals are met
• Proactively detect network anomalies, performance degradations, and misconfigurations before they impact customers
• Contribute to internal and external documentation, including integration guides, runbooks, and troubleshooting playbooks
• Help automate and standardize support workflows to improve scalability and efficiency
• Work closely with Engineering, Product, and Customer Success to ensure high-quality support and seamless partner experience
• Provide feedback from field operations to influence roadmap priorities and product improvements

Technical Support Engineer

Sales Operations Manager

• Co-development and execution of sales operations and support of company operational activities including building and implementing sales processes, methodologies, and tools and proactively identifying opportunities for process and system improvement.
• Work closely with Sales management to inspect sales process quality, identify process bottlenecks and inconsistencies, and prioritize opportunities for improvement.
• Monitor and support accurate and on-time reporting of sales metrics and other intelligence essential for Sales organization effectiveness; recommend revisions to existing reports or assist in development of new reporting tools as needed.
• Support Sales and Finance leadership in pipeline management, forecasting, and opportunity analysis; share financial and performance objectives through Salesforce dashboards and reports.
• Hire, mentor, and manage the Sales Operations team.
• In cooperation with Sales and Finance, manage staffing, operation, and continuous improvement of processes and tools used in delivery of sales proposals, contracts, and RFP responses; manage applicable content libraries.
• Responsible for order processing operations including execution, staffing, processes, and tools; work closely with Finance to ensure Salesforce order processing aligns with Finance systems and information.
• Manage and audit subscription business operations to ensure accurate execution of subscription sales activities and order processing, including accuracy of Salesforce subscription data and subscription metrics.
• Work closely with Legal to administer contracts and provide initial contract review.
• Manage fulfillment of onboarding Optimum Energy as a supplier to customers and partners, and vendor portals.
• Manage Salesforce across the organization: corporate wide administration, development, support, and training; responsible for Salesforce data integrity and monitoring corporate wide compliance to defined standards for maintaining Salesforce data.
• Manage the Celigo Interface between Salesforce and NetSuite and manage the Proposal Tool (Rocketdocs).
• Respond to all departments including Executive Leadership to provide accurate and timely Salesforce data, metrics, and information as requested, including quarterly retention rate reports, projections against budget, and assist with quarterly Board reporting materials.
• Assist the Finance team with sales department expense budgets and forecasts.
• Manage vendor relationships for Salesforce, Salesforce third party products/services, and other Sales Operations software as assigned.
• Facilitate an organization of continuous process improvement and oversee additional projects as needed.

DevOps Engineer

• Deploy, operate, and scale distributed clusters of OptimumP2P nodes, gateways, and relays across multi-cloud environments
• Build and maintain infrastructure-as-code (Terraform, Helm, Kubernetes) for rapid, reproducible deployments
• Define and monitor SLOs around propagation latency, attestation inclusion delay, and network reliability; implement automated failover and redundancy
• Develop monitoring pipelines (Prometheus, Grafana, OpenTelemetry) with actionable alerts and dashboards for network health and validator-facing KPIs
• Harden nodes, APIs, and relays against DDoS, replay attacks, and resource exhaustion; manage secrets and peer identities securely
• Maintain CI/CD build pipelines for services (multi-arch Docker builds, secure image publishing)
• Work closely with protocol engineers and researchers on large-scale experiments
• Create runbooks, perform post-mortems, and continuously improve operational reliability
• Write automation scripts, custom operators, and CLI tools to enhance infrastructure efficiency and debugging workflow

Technical Support Engineer

Sales Operations Manager

Senior DevOps Engineer