Optasia

Network Engineer

• Participate in the design, implementation, and continuous improvement of enterprise network and security solutions.
• Deploy, configure, and maintain enterprise network infrastructure, including switches, routers, wireless networks, and next-generation firewalls.
• Administer and support security technologies such as firewalls, VPNs, network access control, and network segmentation.
• Monitor network and security infrastructure to ensure high availability, performance, and resilience.
• Perform network hardening, vulnerability remediation, and security improvement activities.
• Investigate and troubleshoot complex network and security incidents, including root cause analysis where required.
• Support Layer 2 and Layer 3 network services, including VLANs, STP, LACP, routing, DNS, DHCP, and TCP/IP services.
• Manage and support VPN technologies, including IPsec VPN and SSL VPN solutions.
• Collaborate with internal technical teams, project managers, and external vendors to deliver infrastructure and security projects.
• Participate in infrastructure upgrades, migrations, disaster recovery planning, and operational improvement initiatives.
• Ensure network and security solutions comply with organizational policies and industry best practices.
• Provide technical support and guidance to other IT teams when required.
• Maintain accurate technical documentation, network diagrams, configuration standards, changes, and operational procedures.

Senior Network Engineer, Fintech

Human Resources

• Act as the lead adviser on complex employee relations matters across relevant markets, including disciplinaries, grievances, investigations, performance concerns, misconduct issues, appeals, sensitive exits, and broader people risk matters.
• Partner with HR, Legal, Compliance, and business leaders to assess people risk, determine appropriate approaches, and deliver timely, fair, and well-documented outcomes.
• Support organizational change activity, including workforce change and optimization programs, operating model changes, consultation processes and communication planning and execution across relevant markets.
• Advise and coach managers and senior stakeholders on case handling, documentation quality, investigation standards, policy application, and risk-aware decision-making.
• Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.
• Conduct or guide complex investigations, ensuring processes are followed appropriately, and recommendations are clear, practical, and defensible.
• Partner with the Operations team to identify, design and deploy AI and automation to improve process efficiency.
• Use people data, case trends, and business insight to identify risk themes, diagnose organizational issues, and recommend practical actions that improve consistency, reduce risk, and strengthen leadership decision-making.
• Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.
• Develop and continuously improve ER and people-focused frameworks, policies, templates, toolkits, and other manager resources to support consistency and scalability across markets.
• Deliver global people projects that improve employee relations capability, governance, manager effectiveness, policy consistency, and the overall employee experience.
• Ensure local practices remain aligned with employment legislation, internal policy, and Optasia's values across the markets within scope.

Employee Relations Leader

Customer Success Manager

• Lead the success, retention, and growth of a portfolio of strategic customer accounts, with accountability for customer outcomes, value realization, and long-term partnerships.
• Act as a trusted senior advisor to customer stakeholders as primary point of contact executing day-to-day commercial activities, including executive-level contacts, leading strategic reviews and success planning.
• Define and drive customer success strategies aligned to customer business objectives, contractual commitments, and organizational goals.
• Own customer health, performance metrics, and SLA outcomes; proactively manage risks, escalations, and complex issues to resolution.
• Identify and drive expansion, renewal, and optimization opportunities, partnering closely with sales, account management, and leadership teams.
• Support cross-functional collaboration across operations, product, finance, and service teams to ensure high-quality delivery and continuous improvement.
• Mentor and support Customer Success Managers and Account Managers, providing guidance on account strategy, performance management, and best practices.
• Deliver executive-level reporting, insights, and recommendations on account performance, risks, and growth opportunities.
• Contribute to customer success strategy, process design, and service model evolution to improve retention, customer satisfaction, and revenue outcomes.
• Lead, develop, and mentor a high-performing team of Account Managers and Customer Success Managers, setting clear performance expectations and standards.
• Act as a point of escalation and guidance for complex customer, commercial, and delivery challenges, ensuring timely and effective resolution.
• Drive knowledge sharing, best practices, and consistent ways of working across the team to strengthen execution quality and scalability.
• Provide regular coaching, feedback, and performance reviews, supporting professional development and readiness for increased responsibility.
• Foster a collaborative, accountable, and results-driven team culture aligned with Optasia’s commercial and customer success objectives.

Customer Success Manager, Fintech

Manager

• Assist on market research and identification of distribution partners in Africa
• Discover underserved segments
• Identify new asset classes
• Explore regulatory or market shifts
• Analyze competitor product gaps
• Define features
• Manage backlog
• Own CR prioritization
• Support initial product roll-outs and integrations
• Create detailed use cases, business requirements, and marketing requirements
• Conduct feasibility studies & write business plans
• Lead product design, development and release process for assigned products
• Coordinate the collection, description, analysis and prioritization of requests for new product functionality from customers and prospects, define MVP
• Monitor the developments and the dynamics of the fintech credit space
• Monitor the introduction of new credit product propositions
• Evaluate distribution partners and define products that fits their needs
• Prepare detailed business requirement specifications
• Prepare product requirement specifications (for new product ideas)
• Define GTM strategy
• Write/edit user manual, sales support documentation, proposal templates and other collateral
• Draft contract templates in conjunction with the legal team
• Engage with multiple stakeholders within our company to put together all the pieces of the product puzzle
• Train commercial and operations team on new product and new distribution partners
• Monitor and optimize the new products & partnerships during the 1st year of operations

Senior Manager, Vertical Products, Innovation

Customer Support

• Provide timely, accurate, and effective technical support to customers via email.
• Resolve Customer Care issues within the contractual SLAs.
• Troubleshoot and resolve technical issues related to Optasia products in a professional and empathetic manner.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate customer’s and/or Optasia teams.
• Identify recurring issues and suggest improvements to product functionality or customer service procedures.
• Maintain up-to-date knowledge of Optasia’s products and services to provide accurate and relevant assistance.
• Contribute to customer knowledge base articles and technical support resources.

Customer Care Engineer, Fintech

QA Engineer

• Review technical requirements and specifications, providing timely feedback.
• Develop structured test plans and cases for comprehensive testing.
• Execute both manual (white box, black box) and automated test cases, covering smoke, sanity, and regression tests.
• Identify, document, and track bugs.
• Automate test cases, enhancing testing efficiency.
• Support User Acceptance Testing (UAT) with clients.
• Work with Project Delivery and Account Managers to ensure timely, quality releases.
• Investigate and resolve live environment issues alongside clients.

Quality Assurance Engineer, Fintech

• Own end-to-end project delivery, including planning, execution, quality, and deployment
• Ensure projects are delivered on time, within scope, and within budget
• Support definition of project scope and requirements
• Create and maintain detailed project plans
• Identify and manage risks proactively
• Provide clear and consistent progress updates to stakeholders
• Ensure adherence to internal processes and best practices
• Coordinate and collaborate with multiple teams throughout the project lifecycle
• Gather, manage, and communicate technical and functional requirements
• Participate in solution validation and acceptance activities
• Build strong relationships with stakeholders
• Support and mentor other team members when needed

Project Delivery Manager

General Counsel

• Draft, review, and negotiate a broad range of commercial agreements, with a focus on fintech, SaaS, and technology-related contracts.
• Advise on technology partnerships, API licensing, platform integration agreements, and vendor contracts.
• Support the business in structuring commercially sound agreements that balance legal risk with growth objectives.
• Act as a trusted legal partner to Optasia's commercial, technology, finance, and PeopleOps teams.
• Provide practical, solutions-focused legal advice that supports business growth while managing risk.
• Manage relationships with external counsel across relevant jurisdictions.
• Engage confidently with internal and external stakeholders including senior management, business partners, regulators, and third-party advisors.
• Communicate complex legal issues clearly and concisely to non-legal audiences.