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Tech Stack
Tools & technologiesLinuxPostgresPythonSQL
About the role
Key responsibilities & impact- Provide timely, accurate, and effective technical support to customers via email.
- Resolve Customer Care issues within the contractual SLAs.
- Troubleshoot and resolve technical issues related to Optasia products in a professional and empathetic manner.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate customer’s and/or Optasia teams.
- Identify recurring issues and suggest improvements to product functionality or customer service procedures.
- Maintain up-to-date knowledge of Optasia’s products and services to provide accurate and relevant assistance.
- Contribute to customer knowledge base articles and technical support resources.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
- Proven experience of at least 2 years in Customer service / Technical support, or a related engineering role.
- Hands-on experience with SQL and/or Postgres databases.
- Hands-on experience with Linux and bash scripting
- Strong problem-solving and analytical skills.
- Excellent communication skills, both verbal and written.
- Experience with ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Fluent in English
- Familiarity with Python is a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Optasia Website LinkedIn All Job Openings 51 - 200 employees We deliver Optasia, the AI Platform enabling financial access for the next billion customers. Customer Care Engineer, Fintech 🔥 1 hour ago 🏢🏡 Addis Ababa – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide timely, accurate, and effective technical support to customers via email.
- Resolve Customer Care issues within the contractual SLAs.
- Troubleshoot and resolve technical issues related to Optasia products in a professional and empathetic manner.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate customer’s and/or Optasia teams.
- Identify recurring issues and suggest improvements to product functionality or customer service procedures.
- Maintain up-to-date knowledge of Optasia’s products and services to provide accurate and relevant assistance.
- Contribute to customer knowledge base articles and technical support resources. 🎯 Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
- Proven experience of at least 2 years in Customer service / Technical support, or a related engineering role.
- Hands-on experience with SQL and/or Postgres databases.
- Hands-on experience with Linux and bash scripting
- Strong problem-solving and analytical skills.
- Excellent communication skills, both verbal and written.
- Experience with ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Fluent in English
- Familiarity with Python is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
SQLPostgresLinuxbash scriptingPython
Soft Skills
problem-solvinganalytical skillscommunication skillsorganizational skillsattention to detail
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in EngineeringBachelor's degree in Information Technology