Salesforce Administrator
CellCarta
Lead Senior Business Systems Administrator
OpenSesame
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Own strategic administration, optimization, and evolution of the Salesforce platform and integrated systems
- Partner with business stakeholders to gather and translate requirements and lead cross-functional projects
- Serve as primary administrator of the Salesforce org and take ownership of routine administration tasks
- Resolve recurring support requests and meet SLA timelines for user-reported issues
- Plan and execute configuration changes (custom objects, fields, page layouts, validation rules, flows)
- Conduct system integrity audits and data clean-up, maintaining data integrity during imports/exports
- Begin and own CPQ customizations, delivering fixes and updates
- Maintain a current Business Systems Map showing all APIs and data flows
- Scope and lead cross-functional system enhancement or process improvement projects
- Coordinate User Acceptance Testing (UAT) and oversee change management plans
- Build and maintain standardized reports and at least 3 executive-level dashboards
- Deliver training guides and conduct company-wide training on Salesforce best practices
- Mentor junior administrators/analysts and track progress
- Deliver a strategic Salesforce roadmap with long-term recommendations and act as trusted advisor to leadership
- Stay current with Salesforce releases and embed new features into workflows
Requirements
- Advanced Salesforce and CRM expertise
- Deep CRM experience with strong business analysis skills
- Proven track record of driving efficiency, data integrity, and user adoption
- Ability to evolve business systems balancing agility with governance for scalability and observability
- Experience applying emerging technologies, including AI, to streamline processes
- Experience with Salesforce administration, configuration (custom objects, fields, page layouts, validation rules, flows)
- Experience with CPQ customizations and administration
- Experience producing system maps showing APIs and data flows
- Ability to resolve user-reported Salesforce issues and meet SLA timelines
- Experience with system integrity audits, data clean-up, and data imports/exports (maintain <2% error rate)
- Experience leading requirements-gathering sessions and producing user stories and solution designs
- Experience coordinating UAT and structured change management
- Experience building standardized reports and executive-level dashboards
- Experience mentoring junior administrators or analysts
- Must be located in regions that allow significant overlap with U.S. time zones
