OpenSesame

Full-stack Engineer

• work across the stack to develop new features
• improve existing systems
• ensure high standards of performance and scalability
• spend much of your time pairing or mobbing with other engineers

Senior Software Engineer

Sales Development Rep

• Lead the Sales Development team
• Drive pipeline growth and process consistency
• Implement AI-enhanced tools to improve sales tactics

Sales Development Manager

• Develop new features and improve existing systems for an eLearning platform
• Collaborate with other engineers through pairing and mobbing
• Mentor other engineers and provide technical guidance
• Improve team processes through XP practices such as TDD and continuous deployment

Senior Engineer, Latin America

Customer Success Manager

• Onboard new customers
• Conduct virtual demos of the platform
• Partner on strategic training initiatives

Business Operations

• Own strategic administration, optimization, and evolution of the Salesforce platform and integrated systems
• Partner with business stakeholders to gather and translate requirements and lead cross-functional projects
• Serve as primary administrator of the Salesforce org and take ownership of routine administration tasks
• Resolve recurring support requests and meet SLA timelines for user-reported issues
• Plan and execute configuration changes (custom objects, fields, page layouts, validation rules, flows)
• Conduct system integrity audits and data clean-up, maintaining data integrity during imports/exports
• Begin and own CPQ customizations, delivering fixes and updates
• Maintain a current Business Systems Map showing all APIs and data flows
• Scope and lead cross-functional system enhancement or process improvement projects
• Coordinate User Acceptance Testing (UAT) and oversee change management plans
• Build and maintain standardized reports and at least 3 executive-level dashboards
• Deliver training guides and conduct company-wide training on Salesforce best practices
• Mentor junior administrators/analysts and track progress
• Deliver a strategic Salesforce roadmap with long-term recommendations and act as trusted advisor to leadership
• Stay current with Salesforce releases and embed new features into workflows

Lead Senior Business Systems Administrator

Account Manager

• Complete onboarding and learn partnership tools and workflows
• Support partner programs with database and organizational tasks
• Use Salesforce, Google Sheets, and project management tools to manage work
• Complete training on AI tools and produce at least one AI-assisted project deliverable
• Improve internal resources, documentation, and workflows
• Provide data analysis through reports and presentations
• Contribute to multiple projects that drive measurable results
• Own a data or project management initiative and maintain accurate partner databases
• Build deeper expertise in Salesforce and PRM systems
• Lead significant projects, support launch of new partner programs, and present insights and recommendations

Partnerships Intern

IT Support

• Serve as first point of contact for resolving technical issues, managing user access, and setting up hardware and software.
• Support employee onboarding and offboarding activities, including workstation setup and user account provisioning.
• Triage and resolve Tier 1 IT support tickets according to SLA standards, increasing throughput over time.
• Maintain and update internal documentation and knowledge base articles.
• Shadow and lead hardware/software deployment activities and onboarding sessions.
• Identify recurring technical issues and propose prevention or resolution plans.
• Contribute to internal IT process-improvement initiatives and maintain 100% accuracy in logging and closing tickets.

Associate Help Desk Support Specialist

• Support Salesforce platform and other core business systems administration
• Handle user support and user management requests such as role and profile adjustments
• Implement and support process automation and routine administration tasks within agreed timelines
• Manage data imports, exports, and clean-up; complete data-related tasks within 2 business days
• Document and update system changes within 48 hours and maintain documentation in Confluence/Jira
• Develop standardized training materials and best practice guidelines for end users; conduct training sessions
• Collaborate with other Salesforce administrators and cross-functional teams to identify and implement process improvements
• Participate in training/webinars to stay current with Salesforce releases and best practices

Associate Business Systems Administrator

Financial Planning and Analysis

• Support Sales, Marketing, and Publisher/Curation leaders with financial analysis, insights, and reporting.
• Lead budgeting and forecasting processes across Bookings, ARR, Revenue, Attrition, and COGS.
• Build and maintain financial models to analyze product line and publisher profitability, margin levers, ROI and cost optimization opportunities.
• Forecast and validate sales commissions plans, ensuring alignment between Finance and Sales Ops.
• Partner with Sales Ops to vet pipeline forecasts, track deal conversion assumptions, and provide Finance’s perspective on pipeline management.
• Analyze historical trends and business drivers to inform strategic recommendations for leadership.
• Prepare and present monthly and quarterly reporting packages to senior leadership.
• Identify and implement process improvements, automation, and enhanced reporting capabilities.

Senior Financial Analyst

• Support Salesforce platform and core business systems; system administration, user support, process automation, and data management
• Lead and be SME on Salesforce; consult on initiatives and drive automation and AI workloads
• Collaborate with other Salesforce admins; document changes within 48 hours; align with business processes
• Document roadmaps and participate in vendor and project meetings; implement improvements and integrations
• Tech Stack includes Salesforce, CPQ, Jira/Confluence, Ringlead, Make, Gong, Celigo, HubSpot
• Location: remote-first; open to US-based candidates; travel as needed

Business Systems Administrator

System Administrator

• The Systems Administrator supports and improves OpenSesame’s internal IT systems, resolving escalated issues, managing core tools, and driving automation and security initiatives.
• This role is ideal for someone proactive and hands-on, ready to take ownership in a fast-paced environment.
• Within 30 Days: Meet with the IS Manager to understand priorities, review IT infrastructure, shadow IT Support Specialists, shadow the Systems Administrator, complete onboarding, and assist with active project tasks.
• Within 60 Days: Independently manage escalated IT support tickets, complete at least three projects, demonstrate proficiency in Jamf, Google Workspace, and Okta, and begin maintaining enterprise data and security practices.
• Within 90 Days: Carry full ticket/project workload, cross-train Help Desk, gain admin proficiency in three more IT tools, propose automation, and assist with internal security audits.
• Within 120 Days: Audit and streamline account provisioning; automate manual workflows; own tools and applications; transition to autonomous operations.
• Tech Stack: OKTA, Apple Macbook, Google Workspace (GSuite), Jira, Confluence, Zoom, Microsoft Intune, JAMF, Password Manager

Systems Administrator

Engineering Manager

• Lead and support a team of engineers focused on Identity and Access Management (IAM) solutions
• Build trust with distributed engineering team
• Understand team strengths/challenges, align delivery practices, system-level view
• Collaborate with stakeholders to understand expectations, friction points, dependencies
• Hire full-time employees
• Partner with Product Manager to align on execution, drive clarity in planning, and enable continuous improvement across the IAM portfolio.
• Work with the Senior Engineering Manager to develop a plan that strengthens the team’s delivery capability, sustainability, and technical resilience.
• Manage backlog planning balancing time for innovation and debt
• Shield team from interruptions
• Set up development environment and review codebase
• Begin applying systems thinking to understand how team outcomes are shaped by processes, culture, and environment.
• By six months, you will be a trusted IAM team leader, delivering product outcomes, improving engineering quality, supporting engineers’ growth, and contributing to peer collaboration and company-wide improvements.
• Build awareness of team dynamics across distributed team
• Provide coaching, mentoring and/or mediation as needed to continuously improve your teams’ team dynamics.
• Provide or source training, coaching, and mentoring for teams’ and team members’ weak spots.
• Tailor your leadership approach to individuals’ learning styles and strengths.
• Ensure the team has the context needed to make excellent decisions without your active involvement.
• Partner closely with the Product Manager to improve grooming, planning, and prioritization workflows; track and improve delivery predictability.
• Strike a balance between shielding the team from inappropriate stakeholder interactions and enabling the team to work directly with stakeholders to understand their needs.
• Advocate for IAM initiatives that align with organization strategy; communicate trade-offs clearly to stakeholders and senior leadership.
• Share transparent, realistic views of capacity and risks
• Optimize the team’s forecasting, and definition of done to improve planning accuracy and delivery confidence
• Remove yourself as a bottleneck to team decision making.
• Identify paths for continuously improving developer experience, tooling and internal quality
• Create opportunities for cross-team pollination and shared growth.
• Build strong peer relationships with other engineering managers; understand their teams’ needs, opportunities, and points of collaboration.
• Collaborate on improvement efforts that span beyond your own team
• Be a resource that other managers turn to for advice and guidance.
• In partnership with Product Management, you’ll help drive better execution on cross-team efforts.
• As you continue to grow, you’ll contribute insights to help engineering leadership identify and address systemic challenges, particularly those impacting collaboration with internal business stakeholders.