Cayuse

Customer Success Manager

Cayuse

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Drive Customer Success activities and outcomes for research organizations in North America
  • Drive renewals to minimize churn
  • Identify opportunities to up-sell and drive new business growth through greater advocacy and reference-ability
  • Influence future lifetime value through higher product adoption and overall health scores
  • Inspire and re-iterate company-wide culture of Customer Success
  • Be the customer’s voice across teams by partnering with the Sales, Marketing, Product, Professional Services and Finance Teams

Requirements

  • You are someone with strong empathy for customers, and a passion for customer success and growth
  • You have the ability to influence through persuasion, negotiation, and consensus building
  • You possess an analytical and process-oriented mindset, coupled with strong communication and presentation skills
  • You can rely on a sensitive “internal radar”that will detect issues before they become problems
  • 4+ years experience working with enterprise customers
  • Saas experience is a must have
  • Bachelor’s degree; preference for computer science, business, communication or related degrees
  • Familiarity with the workings of a research administration office
  • A combined background in post-sales, sales experience, and contract negotiations
  • An understanding of value drivers in a recurring revenue business models
  • You have knowledge of Sales and Customer Success tools (preferably Sales Force & Churn Zero)
  • You have the desire for continuous learning and change management
Benefits
  • Competitive Medical Benefits (PPO + HSA available)
  • Vision, Dental, Short-Term Disability fully covered by Cayuse
  • Unlimited PTO + Holidays + Flexible Work Schedule
  • Remote Work Stipend
  • Equal Paid Parental Leave
  • 401k with Employer Matching
  • Quarterly Wellness Reimbursement
  • Remote Work Environment, supporting the Ultimate Employee Experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScustomer successcontract negotiationsanalytical mindsetprocess-oriented mindsetvalue driversrecurring revenue business modelspresentation skillscommunication skillsinfluence through persuasion
Soft Skills
empathypassion for customer successnegotiationconsensus buildingproblem detectionadvocacyteam collaborationinspirationcustomer advocacychange management