OpenRouter

Customer Success Manager

• Own the scaled success motion for OpenRouter’s startup and scaled customer portfolio.
• Partner cross-functionally to iterate and refine the operating system for startup activation, retention, growth, and Enterprise conversion.
• Create and refine the workflows, dashboards, alerts, and playbooks that help the team understand which startups need attention, why they need it, and what action should happen next.
• Turn manual customer success and program operations work into repeatable systems.
• Own the start-up inbox, day-to-day program communications, and portfolio health across the startup segment.
• Build scaled intervention workflows for customers showing risk signals.
• Create activation paths that help startups reach first value quickly and understand how to use OpenRouter effectively.
• Partner with Sales to surface startups ready for Enterprise conversion, higher usage commitments, premium support, compliance, observability, throughput, or strategic partnership.
• Work across GTM to expand distribution, improve onboarding and activation, and connect the startup program to broader growth initiatives.
• Use AI-native tools and automation to reduce manual work across onboarding, follow-up, risk detection, expansion identification, reporting, and feedback capture.
• Define what “healthy” looks like for startup customers.
• Segment the portfolio into cohorts.
• Create the operating cadence for reviewing startup portfolio health.
• Help evolve OpenRouter’s startup program into a scalable growth engine.
• Improve the application, approval, onboarding, activation, communication, and follow-up experience.
• Build rubrics and workflows that identify high-potential AI-native startups and route them into the right journey.
• Ensure approved startups get value quickly and have clear paths to scale.
• Continuously improve how the program runs by streamlining processes and creating better experiences for founders, partners, and internal teams alike.
• Turn startup customer, founder, and partner interactions into structured product signal.
• Capture and synthesize feedback across onboarding friction, model availability, routing behavior, latency, reliability, pricing, documentation gaps, integration blockers, and developer experience.
• Surface patterns to Product and Engineering based on frequency, customer severity, growth potential, and revenue impact.

Scaled Customer Success Manager, Startups

Engineer

• Lead technical onboarding for new customers after contract close, helping them move from kickoff to production usage.
• Partner with Customer Success Managers and Account Executives to define success plans, implementation milestones, and technical adoption goals.
• Help customers integrate OpenRouter into their applications, workflows, infrastructure, and developer environments.
• Troubleshoot API, SDK, model selection, routing, latency, reliability, and deployment issues.
• Create implementation guides, reference architectures, code examples, and reusable playbooks for common customer patterns.
• Work with customers to understand their AI use cases, application architecture, traffic patterns, and inference goals.
• Recommend model, provider, routing, fallback, caching, and cost-optimization strategies based on customer needs.
• Analyze usage patterns to identify opportunities to increase adoption, improve reliability, reduce cost, or expand into new workloads.
• Help customers evaluate models and providers across quality, latency, cost, reliability, privacy, and scale requirements.
• Drive customers from initial API usage to broader production deployment across teams and applications.
• Build strong technical relationships with customer developers, engineering leaders, AI teams, and platform teams.
• Run technical working sessions, integration reviews, architecture discussions, and developer enablement sessions.
• Act as a trusted technical advisor for customers building AI-native products, agents, internal tools, and production LLM workflows.
• Translate complex technical concepts into practical guidance for developers and business stakeholders.
• Advocate for developer needs internally and help improve the customer implementation experience.
• Partner closely with Customer Success to improve retention, adoption, customer health, and expansion.
• Collaborate with Sales on technical expansion opportunities and strategic account growth.
• Work with Product and Engineering to surface customer feedback, feature requests, integration blockers, and product gaps.
• Contribute to internal knowledge bases, customer playbooks, onboarding materials, and best practices.
• Help define what excellent post-sales technical engagement looks like at OpenRouter.

Forward Deployed Engineer

Account Executive

• Prospect and Generate Leads: Identify and target enterprise-level prospects in industries such as tech, finance, healthcare, and e-commerce. Leverage tools like LinkedIn, CRM systems (e.g., Salesforce), and industry events to build a robust pipeline
• Build Strategic Relationships: Engage with C-level executives, CTOs, and AI decision-makers to understand their pain points and tailor OpenRouter solutions to meet their needs.
• Drive Sales Cycles: Manage the full sales process from initial outreach to contract negotiation and closing, including demos, proposals, and ROI analyses.
• Collaborate Cross-Functionally: Work closely with product, engineering, and customer success teams to ensure seamless implementation and customer satisfaction post-sale.
• Achieve Targets: Meet or exceed quarterly and annual revenue quotas, with a focus on multi-year contracts and upsell opportunities.
• Market Intelligence: Stay abreast of AI trends, competitive landscapes, and regulatory changes to inform sales strategies and provide feedback to the product team.
• Travel: Attend industry conferences, client meetings, and networking events (up to 30% travel required).

Enterprise Account Executive

Engineering Manager

• Build and lead the platform team - hire engineers, set the pace, and create an environment where strong ICs want to stay and grow.
• Stay hands-on. You're coding, reviewing architecture decisions, and in the weeds on the systems your team owns.
• Own technical direction for the platform - understand the trade-offs across our edge, cloud, and data infrastructure and make the calls that keep things moving.
• Steer projects through ambiguity. When something stalls or breaks, you debug the situation.
• Partner with engineering leadership on capacity, reliability, and cost across the routing layer.
• Represent the platform team's needs and priorities to the broader organization.

Engineering Manager – Platform

Full-stack Engineer

• Build and ship high quality customer-facing products and features.
• Own products from concept to production, ensuring they are performant, reliable, and delightful for users. Make good product and design decisions, and be open to feedback and collaborative creation.
• Bring a strong product instinct — push back when something doesn't make sense, and propose your own ideas to help make our product even better.
• Partner with product and design teams to shape what we build, not just how we build it.
• Identify bottlenecks, build great monitoring, propose solutions, and optimize performance across both frontend and backend systems.
• Help raise the bar for product quality, design polish, and craft as the team grows.

Software Engineer, Product

• Own and evolve our edge and cloud infrastructure across Cloudflare, Google Cloud, and Vercel.
• Scale and operate our data layer including Spanner, ClickHouse, and Postgres.
• Ensure we are optimizing for performance when serving LLM inference as traffic rapidly grows.
• Partner with engineering leadership on capacity, reliability, and cost across the routing layer, with ownership of the systems carrying production traffic.
• Set the bar and playbook for how we run infrastructure and operations as the team grows — tooling, observability, on-call, and the patterns other engineers build against.

Software Engineer – Platform

• Own and evolve our public REST API and the developer experience around it — from API design and ergonomics to versioning, errors, and rate-limiting behavior.
• Build and maintain our client SDKs across TypeScript and Python, and lead the launches of our upcoming SDKs.
• Ship our Agent SDK, expanding it into a surface for multi-step, agentic workloads built on OpenRouter.
• Treat documentation, examples, and starter repos as products — instrument what developers and AI coding agents land on first, and make sure those are strong entry points to OpenRouter.
• Make every developer-facing surface agent-friendly, given that AI coding agents are users of our APIs and SDKs.
• Collaborate with our DevRel, Product, and Platform teams to identify gaps in the developer ecosystem and run with them end to end.

Software Engineer, Developer Products

Product Designer

• Design clear, intuitive interfaces for complex systems (LLMs, APIs, routing, pricing, latency)
• Turn ambiguous ideas into concrete product direction and shipped experiences
• Own work end-to-end: concept → prototype → production
• Design and build high-quality landing pages and growth surfaces
• Create scalable templates (email, content, campaigns)
• Help evolve OpenRouter’s visual identity as the product expands
• Use AI tools to accelerate design, prototyping, and iteration
• Move fluidly between design tools, code-adjacent environments, and production surfaces
• Prototype ideas quickly and validate through real usage
• Contribute to and evolve the design system
• Create reusable patterns for technical and data-heavy interfaces
• Maintain consistency across product and marketing surfaces
• Work closely with engineers in a fast, low-process environment
• Review and understand PRs, frontend changes, and implementation details as needed
• Contribute to product and growth strategy, not just execution
• Communicate through prototypes and shipped work rather than long specs

People Operations

• This is not a traditional HR role. It is a builder-operator role focused on talent, systems, and scaling
• Build and own the recruiting engine as Head of Recruiting
• Hire and manage a team of IC recruiters
• Hire from ~50 → 200+ employees without lowering the talent bar
• Own core people operations: Onboarding and Offboarding, Benefits, Payroll
• Design and implement compensation, leveling, and career ladder frameworks
• Establish lightweight, high-signal performance management systems
• Build talent development systems including career paths, leveling, and internal mobility
• Define and reinforce company values through hiring and performance decisions
• Partner with founders and leadership on org design and hiring strategy