OpenRouter

Executive Assistant

• Provide high-level administrative support to GTM arm of our business
• Manage complex calendars, scheduling, and prioritization across time zones
• Coordinate meetings, agendas, and ensure timely execution of action items
• Arrange travel, logistics, and internal/external events as needed
• Partner with People & Operations Lead on internal processes and company initiatives
• Maintain and improve internal documentation (Notion, workflows, resources)
• Support cross-functional projects and help ensure follow-through
• Act as a central point of coordination across teams

Customer Support

• Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers (OpenAI, Anthropic, Google, DeepSeek, Meta, Mistral, and more)
• Reproduce bugs in ambiguous environments — different SDKs, languages, frameworks, and auth configurations — using tools like curl, Postman, and small test apps
• Read and interpret logs, headers, and request traces; identify whether the problem is client-side, OpenRouter-side, or an upstream provider issue vs. a user misconfiguration)
• Turn "it doesn't work" into actionable findings: exact steps to reproduce, clear hypotheses, and verified fixes or workarounds
• Proactively test new model launches and provider integrations — catching issues before users report them
• Respond to developer inquiries across support channels (email, Discord, GitHub) with clarity, empathy, and technical precision
• Translate complex technical root causes into human-friendly explanations — whether the developer is a seasoned ML engineer or a hobbyist building their first chatbot
• Set expectations on timelines and next steps; provide proactive updates and close the loop
• Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messages
• Stay current with the rapidly evolving LLM ecosystem — new models, new providers, new capabilities, breaking changes
• Navigate ambiguity as a default: when the standard answer fails, research independently, test creative workarounds, and unblock developers without waiting for instructions
• Develop deep expertise in OpenRouter's routing logic, fallback behavior, rate limiting, streaming (SSE), and billing systems with minimal hand-holding
• Spot systemic issues underneath individual tickets and push for the fix that prevents 50 more
• Identify trends in support volume to capture product feedback and inform roadmap priorities
• Collaborate on improving the developer experience — proposing better guardrails, default behaviors, or error surfaces based on real-world pain you observe daily

Scaled Support Specialist

Business Development Rep

• Respond to inbound inquiries from prospective customers quickly and efficiently.
• Qualify leads based on fit criteria and route high-potential opportunities to Account Executives with thorough context.
• Educate prospects on how OpenRouter helps them optimize LLM costs, improve performance, and access the best models for their needs.
• Maintain meticulous CRM hygiene with detailed notes on prospect needs, objections, timeline, and opportunity size.
• Collaborate with Account Executives to improve the lead handoff process and incorporate feedback on lead quality.
• Partner with Marketing on campaign feedback, messaging effectiveness, and lead source performance.
• Meet or exceed monthly quotas for qualified opportunities created and meetings scheduled.

Executive Assistant

Scaled Support Specialist

Business Development Representative