Customer Success Manager

OpenRouter

Customer Success Manager driving AI adoption and inference growth for enterprise accounts at OpenRouter. Defining success metrics and collaborating with technical teams for value realization.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive adoption, unlock outcomes and value, and lead inference growth.
You will be the bridge between complex technical systems, clear business outcomes and commercial growth.
You need to get into the weeds of what customers are building. Whether it’s an AI agent or a coding tool, you’ll create the plan that helps them use OpenRouter to its full potential.
You are responsible for keeping our customers around and helping them grow. You’ll lead the commercial talks and find ways to expand their usage across different product lines.
One hour you’ll be presenting an ROI analysis to a CTO; the next, you’ll be diving into API documentation to help a lead engineer optimize their model routing.
Define and track "Success Criteria" for every customer. You will turn abstract AI goals into concrete ROI metrics, ensuring OpenRouter is a mission-critical partner and an important part of their AI strategy.
Act as the data focused voice of the customer for our GTM, Product and Engineering teams, distilling learnings and friction points into roadmap priorities.

Requirements

What you’ll need

AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing.
Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language.
Revenue Focused: You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done.
Playbook Builder: You don’t just fix things once. You build the systems and guides that help us scale this to the next thousand customers.

Benefits

Comp & perks

high-autonomy environment
working with companies defining this era of technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API documentationROI analysismodel routingAI infrastructureSaaS platformsGenAI applicationstokenslatencycontext windowsquota ownership

Soft Skills

customer successcommunicationleadershipproblem-solvingcollaborationstrategic thinkingpresentation skillsdata analysisrelationship managementplaybook development