OpenClassrooms

Collections

• Billing and Collections Management: Ensure the timely and accurate issuance of invoices
• Reporting: Produce reporting on billing and collections
• Query Analysis and Resolution: Handle internal and external inquiries related to billing and collections
• Cross-Department Collaboration: Work with Finance and the Enrollment and Sales Operations teams
• Continuous Improvement and Data Quality: Help improve and ensure the accuracy and reliability of billing data
• Customer Support and Relations: Respond to customers efficiently and promptly

Billing and Collections Officer

Manager

• Supervise and support the billing and cash collection team (4 people) to achieve the company’s objectives and standards of excellence.
• Collaborate with key departments (Accounting, Treasury, FP&A, Sales, Operations, Support, Legal) to ensure smooth management of billing and collection processes.
• Be responsible for fast and efficient invoicing, ensuring 100% of recognized revenue is invoiced according to agreed schedules and within a few days at most, across all business lines in France and internationally (United States, United Kingdom and Rest of World as needed).
• Optimize the prompt and effective collection of all invoices with a tracking and follow-up system for our clients via email, mail and telephone, maintaining reliable customer account balances.
• Send all supporting documents required for prompt payment of our invoices, such as student progress certificates, particularly for programs funded by OPCOs, regional authorities, national governments, or other public funders.
• Manage billing-related disputes, including formal notices, service suspensions, payment injunctions and debt collection via bailiffs/external enforcement when necessary.
• Effectively manage credit control and assess customer creditworthiness, use automation solutions to increase cash flow, consider factoring, and improve working capital.
• Document every write-off or abandonment of billing/collection prior to management approval.
• Implement standardized, documented processes to reduce rejection rates, and organize proactive checkpoints with major clients and funders.
• Develop and document billing processes specific to different contract types and programs.
• Ensure billing documentation compliance, taking into account international tax rules (VAT, sales tax), and support audits and inspections.
• Continuously update billing processes to align with regulatory changes, ensuring full operational compliance.
• Work with the sales team to renegotiate commercial terms (billing and payment) to optimize working capital needs, and collaborate on accounts receivable follow-up.
• Coordinate with sales operations to ensure compliance with terms and conditions and to resolve billing and collection issues.
• Implement management tools and performance indicators (KPIs) to monitor and improve team performance.
• Analyze and implement streamlining strategies to reduce processing times by business line.
• Develop tracking dashboards to support KPI achievement and provide clear visibility into financial performance.
• Respond effectively and promptly to customers across all channels, including phone, and proactively, across B2C, B2B and B2G segments, on all billing and collection matters, ensuring customer satisfaction in line with our values and culture, and managing disputes proactively.
• Maintain close relationships with clients, particularly on accounts payable matters, while ensuring clear and effective communication.

Manager, Billing and Cash Collection

• Ensure the timely and accurate issuance of invoices for 100% of company revenue.
• Send all supporting documentation required for the prompt payment of our invoices.
• Manage the prompt and effective collection of all outstanding invoices.
• Collaborate with Finance on accounts receivable management.
• Produce billing and collections reports.

Senior Billing and Collections Specialist

Account Executive

• Prospecting & Lead Generation: Identify and reach out to SMBs (priority), mid-market, and enterprise prospects
• Attend local events and conferences to generate leads
• Develop new outreach strategies and maintain a high volume of daily/weekly touchpoints
• Stay informed on local hiring trends and workforce needs
• Nurturing & Events: Design and run outbound campaigns (calls/emails/sequences) to convert leads
• Organize local Meet & Greets and employer events with our partners
• Align employer needs with candidate pipelines alongside the Candidate Success team
• Opportunity Management & Closing: Build tailored proposals and talent solutions (upskilling, reskilling, apprenticeships)
• Shorten sales cycles with proactive follow-up and relationship building
• Collaborate with Customer Success for seamless handoffs post-signature
• Support procurement/legal/security processes through to deal closure
• Pipeline & Forecasting: Own your pipeline from discovery to close
• Track performance metrics and forecast weekly/monthly/quarterly
• Keep Salesforce up to date and optimize based on data
• Strategic Partnerships & RFPs: Participate in public funding RFPs and gather employer support
• Develop relationships with community colleges, chambers, and workforce boards
• Upsell and renew existing client accounts
• Collaboration & Growth: Work cross-functionally to improve internal processes and share insights
• Travel occasionally to meet employers and close deals

Business Development Rep

• Prospecting and Lead Qualification
• Pipeline Management
• Account Mapping & Market Insights
• Collaboration with Account Executives & Sales Operations
• Continuous Improvement

Business Development Representative

• Gestion de la Facturation et Recouvrement
• Reporting
• Analyse et Résolution de Requêtes
• Collaboration Interdépartementale
• Amélioration Continue et Supervision
• Support et Relation Client

Chargé de Facturation, Recouvrement

• Coaching et management des BDRs
• Encadrer, animer et développer l'équipe de BDRs internes et externalisés avec un suivi régulier de la performance individuelle et collective.
• Assurer l'alignement des équipes internalisées et externalisées sur les objectifs, les messages, les process et les standards de qualité attendus.
• Pilotage de l’activité BDR avec participation active à la prospection terrain.
• Superviser le pipeline de prospection et suivre l'activité de l'ensemble des BDRs.
• Assurer un reporting précis dans Salesforce pour mesurer la performance.