Manager, Billing and Cash Collection

OpenClassrooms

Manager Billing & Cash Collection overseeing an international team and financial processes at OpenClassrooms. Leading billing efficiency and client relations for effective cash flow management.

Posted 5/26/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPFluxTableau

About the role

Key responsibilities & impact

Supervise and support the billing and cash collection team (4 people) to achieve the company’s objectives and standards of excellence.
Collaborate with key departments (Accounting, Treasury, FP&A, Sales, Operations, Support, Legal) to ensure smooth management of billing and collection processes.
Be responsible for fast and efficient invoicing, ensuring 100% of recognized revenue is invoiced according to agreed schedules and within a few days at most, across all business lines in France and internationally (United States, United Kingdom and Rest of World as needed).
Optimize the prompt and effective collection of all invoices with a tracking and follow-up system for our clients via email, mail and telephone, maintaining reliable customer account balances.
Send all supporting documents required for prompt payment of our invoices, such as student progress certificates, particularly for programs funded by OPCOs, regional authorities, national governments, or other public funders.
Manage billing-related disputes, including formal notices, service suspensions, payment injunctions and debt collection via bailiffs/external enforcement when necessary.
Effectively manage credit control and assess customer creditworthiness, use automation solutions to increase cash flow, consider factoring, and improve working capital.
Document every write-off or abandonment of billing/collection prior to management approval.
Implement standardized, documented processes to reduce rejection rates, and organize proactive checkpoints with major clients and funders.
Develop and document billing processes specific to different contract types and programs.
Ensure billing documentation compliance, taking into account international tax rules (VAT, sales tax), and support audits and inspections.
Continuously update billing processes to align with regulatory changes, ensuring full operational compliance.
Work with the sales team to renegotiate commercial terms (billing and payment) to optimize working capital needs, and collaborate on accounts receivable follow-up.
Coordinate with sales operations to ensure compliance with terms and conditions and to resolve billing and collection issues.
Implement management tools and performance indicators (KPIs) to monitor and improve team performance.
Analyze and implement streamlining strategies to reduce processing times by business line.
Develop tracking dashboards to support KPI achievement and provide clear visibility into financial performance.
Respond effectively and promptly to customers across all channels, including phone, and proactively, across B2C, B2B and B2G segments, on all billing and collection matters, ensuring customer satisfaction in line with our values and culture, and managing disputes proactively.
Maintain close relationships with clients, particularly on accounts payable matters, while ensuring clear and effective communication.

Requirements

What you’ll need

Management skills
Excellent management and coaching skills for high-performing teams, with the ability to motivate and guide the team toward achieving ambitious goals.
Change management skills to guide the team through continuous improvements and adoption of innovations.
Finance and data analysis skills
Strong finance and accounting skills to produce invoices and credit notes that comply with accounting standards; ability to analyze complex datasets to identify trends and inform strategic decisions.
Strong attention to detail to ensure accuracy of financial reports and quickly detect anomalies.
Proficiency with financial tools to optimize budget management and collection processes.
Ability to analyze current processes and propose streamlining methods to improve efficiency and reduce processing times.
Process structuring expertise
Expertise in structuring and scaling billing and collection processes, with a strong focus on automation and continuous improvement.
Ability to develop, document and implement billing processes specific to various contract types and programs, ensuring greater standardization and efficiency.
Results-oriented approach with excellent organizational and problem-solving skills to plan, prioritize and execute effective actions.
Experience using tools and implementing innovative strategies to optimize debt collection.
Proven track record of achieving specific billing deadlines and revenue targets by business line.
IT and technical skills
Proven IT skills, including advanced use of Excel/Tableau and solid knowledge of ERP and CRM systems such as NetSuite and Salesforce/Frisbii (formerly Sofacto).
Proven experience in systems and process management, with strong IT aptitude to design and implement automated solutions.
Desired experience in specific environments
Significant experience in higher education, apprenticeship, vocational training, EdTech, SaaS, and Startup/Scaleup environments, integrating innovative solutions to improve billing and collection services.
Fluent in French and English at minimum C1 level.

Benefits

Comp & perks

Equity participation through free allocation of shares, granted equally to all OpenClassrooms employees (subject to eligibility, company performance, and approval by shareholders and the Board).
Fully covered complementary health insurance and access to supplemental provident coverage.
€300 annual allowance to fund an activity of your choice (wellness, culture or sports), reimbursed via the works council (CSE).
Access to the moka.care app (mental health solution), including sessions with a psychologist, therapist or coach covered by OpenClassrooms.
A Swile meal card (restaurant vouchers).
Reimbursement of transport costs for the Île-de-France region (Pass Navigo fully paid by OpenClassrooms).
30 days of paid leave per year + RTT (compensatory time off).
5 "Caretaker Days" per year to allow you to care for your dependents.
Access to OpenClassrooms' training catalog.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing processescash collectioninvoicingcredit controldata analysisfinancial reportingautomation solutionsprocess structuringstreamlining methodscompliance with accounting standards

Soft Skills

management skillscoaching skillschange managementattention to detailorganizational skillsproblem-solving skillsresults-oriented approachcommunication skillscustomer satisfaction focusteam motivation