OpenAI

Technical Program Manager

• Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure.
• Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations.
• Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff.
• Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones.
• Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency.
• Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication.
• Lead cross-functional issue resolution efforts during hardware deployment, validation, operational ramp, and sustaining operations, ensuring rapid containment, corrective action development, and long-term process improvement.
• Create and mature operational governance models, including standardized readiness reviews, action tracking, escalation management, performance reviews, and operational business rhythms.
• Ensure operational knowledge sharing and alignment across internal teams, external suppliers, and infrastructure partners to improve execution consistency, issue resolution efficiency, and operational maturity.

Hardware Operations Technical Program Manager

Operations

• Design, build, and manage our operating rhythms (Forecasting, Pipeline Council, Big Deal Reviews, and MBRs/QBRs).
• Conduct strategic analyses to determine trends and identify opportunities for process and strategy optimization
• Collaborate with GTM leadership and cross-functional stakeholders to develop go-to market strategy and resource plans
• Lead strategic projects to improve efficiency and effectiveness across the revenue organization.
• Partner closely with technical teams to implement processes systematically.
• Work closely with the data team to ensure data accuracy and availability for revenue-related activities.
• Run our fiscal launch process in partnership with finance and planning teams (e.g., launching targets, designing territory process, etc.)

Sales Strategy & Operations

Marketing

• Define the end-to-end SMB advertiser marketing strategy across acquisition, activation, retention, expansion, and advocacy for OpenAI’s self-service ads platform.
• Build the SMB advertiser segmentation framework, identifying priority audiences by business size, industry, sophistication, geography, and growth potential.
• Develop positioning and messaging that translates OpenAI’s advertising products and self-service tools into clear, compelling business outcomes for SMB owners, operators, and marketers.
• Lead self-serve growth initiatives that drive advertiser sign-ups, onboarding completion, first campaign launch, repeat spend, and long-term platform adoption.
• Create scalable lifecycle marketing programs across email, in-product surfaces, education, webinars, and community channels.
• Partner with Product teams to improve advertiser onboarding flows, campaign creation tools, billing journeys, reporting dashboards, and measurement UX.
• Build demand generation programs across paid, owned, and partner channels (including agencies) to efficiently grow the SMB advertiser base.
• Develop educational content and thought leadership that helps SMBs learn modern AI-powered marketing best practices and become successful advertisers on the platform.
• Establish retention and reactivation strategies that improve cohort health, advertiser ROI, and long-term spend growth.
• Develop an approach to define when and how higher-value SMBs transition from self-service to assisted or managed motions.
• Build scaled assisted SMB management and upsell motions.
• Own core funnel metrics including CAC, activation rate, time-to-first-campaign, repeat advertiser rate, retention, and LTV/CAC efficiency.
• Provide customer insight and market feedback to inform roadmap priorities for self-service ad products, tooling, automation, and measurement.
• Hire and lead a high-performing team across disciplines over time.

Head of SMB Ads

Product Marketing

• Lead high-priority GTM initiatives including product launches, sales plays, and customer programs
• Build execution plans, manage risks, and drive cross-functional alignment from strategy through delivery
• Develop data-driven recommendations to improve pipeline, conversion, and productivity
• Support planning cycles and help prioritize initiatives aligned to company goals
• Establish operating cadences, executive reporting, decision forums, and standardized program communications
• Create repeatable processes to launch, measure, and improve cross-functional programs at scale
• Partner across Sales, Product, Marketing, Enablement, Operations, Finance, and Communications
• Align stakeholders, manage dependencies, and drive execution across teams

GTM Strategy & Operations, Strategic Programs

• Partner with Enterprise Sales leadership on growth strategy, coverage models, and resource planning
• Translate business performance and customer insights into actionable recommendations
• Own forecasting, pipeline reviews, business reviews, and performance reporting
• Create scalable processes, metrics, and operating cadences that improve execution and accountability
• Analyze pipeline, productivity, territory design, and sales effectiveness to identify growth opportunities and operational gaps
• Lead initiatives that improve efficiency across the revenue organization
• Partner across Sales, Finance, Enablement, Data, Product, Growth Strategy, and Systems to drive high-impact initiatives
• Align stakeholders on priorities, milestones, and outcomes
• Deliver executive-ready insights, recommendations, and business updates
• Simplify complex analysis into clear actions, risks, and opportunities

GTM Strategy & Operations Lead, Enterprise

• Lead go-to-market strategy for our Codex business, partnering closely with Product and GTM leadership to define growth priorities and commercialization approaches.
• Define north star goals, launch success metrics, and operating KPIs for new product launches, and monitor performance in partnership with Data Science and Analytics teams.
• Develop GTM growth strategies and strategic bets for new products, capabilities, customer motions, and market opportunities.
• Define customer segmentation frameworks and tailored strategies for different customer profiles, industries, and stages of adoption.
• Partner with Product teams to provide structured customer feedback, market insights, and prioritization input that influences product roadmap decisions.
• Collaborate with Pricing, Finance, and Product teams to design commercial models, packaging, and monetization strategies, ensuring downstream GTM execution aligns with the broader commercial strategy.
• Conduct market, competitive, and customer research to identify whitespace opportunities and inform strategic decision-making.
• Partner cross-functionally with Sales, Customer Success, Marketing, Product, Finance, and Operations to align on priorities and execute against business goals.
• Evaluate business performance and recommend adjustments to GTM strategy based on data, customer insights, and market dynamics.

GTM Strategy & Growth Lead

• Lead go-to-market strategy for our API business, partnering closely with Product and GTM leadership to define growth priorities and commercialization approaches.
• Define north star goals, launch success metrics, and operating KPIs for new product launches, and monitor performance in partnership with Data Science and Analytics teams.
• Develop GTM growth strategies and strategic bets for new products, capabilities, customer motions, and market opportunities.
• Define customer segmentation frameworks and tailored strategies for different customer profiles, industries, and stages of adoption.
• Partner with Product teams to provide structured customer feedback, market insights, and prioritization input that influences product roadmap decisions.
• Collaborate with Pricing, Finance, and Product teams to design commercial models, packaging, and monetization strategies, ensuring downstream GTM execution aligns with the broader commercial strategy.
• Conduct market, competitive, and customer research to identify whitespace opportunities and inform strategic decision-making.
• Partner cross-functionally with Sales, Customer Success, Marketing, Product, Finance, and Operations to align on priorities and execute against business goals.
• Evaluate business performance and recommend adjustments to GTM strategy based on data, customer insights, and market dynamics.

GTM Strategy & Growth Lead, API

Recruitment

• Owning recruiter facing intake and triage for operational support requests across recruiting workflows.
• Designing and running support mechanisms such as queues, channel triage, SLA management, escalation paths, and service health reviews.
• Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication.
• Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling.
• Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems.
• Defining what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work.
• Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability.
• Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
• Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.

Systems & Enablement Lead, Recruiting Operations

General Counsel

• Advise cross-functional teams on compliance and legal requirements applicable to OpenAI’s products and services under U.S. and international sanctions regimes.
• Develop sanctions compliance strategies and processes at a global scale for a frontier AI company operating across jurisdictions and products.
• Partner closely with cross-functional teams across Finance, Integrity, GRC, and Engineering to implement sanctions screening and controls that are deeply embedded into business workflows.
• Own compliance documentation and reporting, including policies, standards, dashboards, metrics, and escalation frameworks to enable rapid monitoring, assessment, and improvement of compliance processes
• Work with cross-functional teams to deeply understand and integrate compliance systems and tools, ensuring compliance checks are seamless, reliable, and adaptable as OpenAI evolves.
• Lead ongoing reviews and risk assessments to ensure the continued effectiveness of our compliance controls and processes.
• Manage and coordinate vendors and other third parties who support OpenAI’s compliance operations.
• Assist in the development of trade compliance training materials for our cross-functional partners and business teams.
• Explore and deploy AI tools to enhance and streamline OpenAI’s trade compliance efforts.

Senior Counsel, Sanctions and Trade Compliance

Customer Success Manager

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Customer Success Manager, Ads Solutions

• Lead scalable recruiting coordination practices across multiple business functions and hiring pipelines, ensuring operations are efficient, consistent, and candidate-first.
• Act as a strategic partner on recruiting operations challenges, helping identify scalable solutions through data, tools, process improvements, and cross-functional collaboration.
• Partner closely with recruiters, hiring managers, recruiting leadership, and Executive Operations teams to support hiring goals and drive operational excellence.
• Act as a trusted operational lead within the coordination organization by both managing and mentoring coordinators, driving consistency, and helping establish scalable best practices.
• Support interviewer enablement efforts including interviewer training logistics, onboarding coordination, interviewer pool management, and load balancing support.
• Use tools such as Ashby, Guide, ChatGPT, Google Workspace, Slack, and Notion to support a timely, efficient, and high-quality hiring experience.
• Manage professional, timely, and candidate-first communication with candidates and stakeholders across written and verbal channels.
• Coordinate onsite interview logistics, candidate travel, and reimbursement processes, including domestic and international travel support.
• Identify systemic operational gaps, conduct root-cause analysis, and recommend scalable improvements that support long-term recruiting growth.
• Navigate ambiguity, shifting priorities, and fast-moving hiring environments while influencing stakeholders to adopt consistent and scalable coordination practices.

Lead Recruiting Coordinator

Program Manager

• Own program execution across multiple People Innovation Labs initiatives, ensuring clear plans, milestones, owners, and timelines
• Drive cross-functional alignment across People, Recruiting, HRBPs, Finance, Legal, IT, Security, and Engineering partners
• Manage dependencies and sequencing across systems (e.g., HRIS, ATS, permissions, data pipelines, rollout infrastructure)
• Identify risks, bottlenecks, and tradeoffs early, and proactively surface and resolve them
• Establish and maintain operating cadence for key initiatives, including status updates, reviews, launch readiness, and retrospectives
• Create clear, actionable documentation such as program plans, decision logs, rollout plans, and exec updates
• Support product launches by coordinating readiness across training, comms, support, data, and operational workflows
• Track delivery health and operational success metrics (e.g., timelines, adoption readiness, launch quality, post-launch issues)
• Partner with Product Managers to translate product roadmaps into executable delivery plans without owning product direction or requirements

Program Manager, People Innovation Labs

• Analyze proposed laws and regulations concerning AI to understand their impact on OpenAI and the broader AI community.
• Collaborate across Legal and Global Affairs to develop policy positions.
• Provide strategic analysis and advice to the Global Affairs team and other internal stakeholders.
• Advise on evolving regulatory and industry standards affecting OpenAI’s business and customers.

Counsel, AI Policy

DevOps Engineer

• Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows.
• Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout.
• Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process.
• Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely.
• Contribute technical content including examples, guides, patterns, and best practices to the OpenAI Cookbook to help the broader developer community accelerate their work with Codex.
• Gather high-fidelity product insights from real customer deployments and translate them into clear product proposals and model feedback for internal teams.
• Influence customer strategy and decision-making by framing how AI coding tools fit into their SDLC, technical roadmap, and organizational workflows.
• Serve as a trusted advisor on solution architecture, operational readiness, model configuration, security considerations, and best-practice adoption.

AI Deployment Engineer – Codex

Affiliate Manager

• Build strong connections within Global Affairs and OpenAI for Government, and forge connective tissue between the two teams to help them operate together more seamlessly. This includes an understanding of team dynamics, priorities, and stakeholders, facilitating seamless coordination on high-stakes projects.
• Expertly manage the calendars, scheduling, and logistics of leaders in both organizations across classified and unclassified engagements—including interagency meetings, secure briefings, site visits, and high-priority external meetings—while anticipating needs, adapting quickly to shifting priorities, and ensuring leaders are well-prepared and operating efficiently.
• Excel in sharing information clearly and efficiently, adapting communication styles for different audiences, from Cabinet-level officials to agency staff, adapting tone and style to maintain professionalism and advance OpenAI’s mission.
• Operate with discretion and independence, proactively optimizing processes and flagging risks, while ensuring sensitive information is handled securely and in compliance with government protocols.
• Serve as an execution lead for major OpenAI for Government and Global Affairs events, government workshops, sponsorships, training, and customer meetings, Work seamlessly with key stakeholders in OpenAI’s Washington, DC office to ensure a high quality experience for strategic on-site visits.
• Serve as a strategic operations partner to the National Security team, helping run the team’s operating cadence across planning cycles, leadership priorities, travel rhythms, and internal communications; act as a trusted thought partner to team leadership by tracking due-outs, driving follow-through, and surfacing priorities and risks. Partner closely with the team to shape and execute events, workshops, and external engagements, while coordinating seamlessly across Product, Research, Legal, Security, and OpenAI for Government.
• Work closely with OpenAI for Government’s chief of staff to build and scale the team’s strategic processes and operating systems, including:
• Developing and maintaining an annual planning calendar;
• Coordinating milestones for budget cycles, offsites, summits, major launches, recruiting pushes, and leadership visits;
• Owning and maintaining team information architecture (Notion, shared drives, templates, org charts, FAQs, and distribution lists, etc.);
• Keeping onboarding materials and processes current;
• Tracking headcount growth needs and help forecast seating, equipment, badges, and onboarding readiness as the team expands.
• Initiate teambuilding activities, such as happy hours, trainings, off-sites, and outings.