Customer Education Program Manager, New Products

OpenAI

Customer Education Program Manager driving educational programs for enterprise adoption of OpenAI's AI innovations. Collaborating cross-functionally to enhance customer understanding and engagement.

Posted 6/3/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $165,600 - $184,000 per yearWebsite

About the role

Key responsibilities & impact

Build and scale repeatable education programs for new product launches and product updates.
Translate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance.
Partner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts.
Create customer-facing education packages that support adoption before, during, and after major product releases.
Develop frameworks that help determine the right educational approach for different product moments and customer audiences.
Gather customer signals, usage data, and feedback from customer-facing teams to continuously improve educational programs.
Identify and highlight compelling customer use cases and success stories that accelerate adoption.
Design scalable workflows for producing high-quality educational content in a fast-moving product environment.
Measure the effectiveness of education initiatives and their impact on customer engagement and product adoption.
Help establish long-term operating models and cross-functional processes that support sustainable growth in customer education.

Requirements

What you’ll need

Experience creating customer-facing product education, technical content, enablement programs, webinars, demos, guides, or adoption resources.
Exceptional writing, editing, communication, and content development skills.
Strong product synthesis skills with the ability to transform technical concepts into actionable customer guidance.
Proven program management experience driving cross-functional initiatives across multiple stakeholders.
Experience partnering effectively with Product, Marketing, customer-facing teams, or technical organizations.
Ability to balance speed, quality, and operational rigor in a fast-paced environment.
Preferred: Experience in enterprise SaaS, AI products, developer tools, or technical education.
Preferred: Experience producing webinars, explainers, livestreams, podcasts, customer stories, or other educational media.
Preferred: Familiarity with enterprise customer adoption and enablement strategies.
Preferred: Hands-on experience using AI tools to create, test, review, and improve educational content.
Preferred: Experience working with rapidly evolving technology products.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

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Hard Skills & Tools

customer-facing product educationtechnical content developmentenablement programswebinarsdemosguidesadoption resourcesprogram managementproduct synthesiseducational content creation

Soft Skills

writingeditingcommunicationcontent developmentcross-functional collaborationoperational rigorcustomer engagementfeedback gatheringscalable workflow designtransforming technical concepts