Director of Customer Support
Maximus
Growth, Emails, Notifications and Lifecycle
OpenAI
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $265,000 per year
Job Level
SeniorLead
About the role
- Design, launch, and optimize global lifecycle tests and programs (email, push notifications, in-app messaging) to drive activation, engagement, and retention across B2C and B2B segments
- Own end-to-end messaging strategy including audience segmentation, personalized journeys, channel selection, and timing to maximize conversion and long-term value
- Develop testing roadmaps and run A/B and multivariate experiments to improve open rates, click-through rates, and downstream metrics (paid conversion, DAU/WAU impact, LTV)
- Partner with product and engineering to enhance messaging infrastructure (event triggers, experimentation tools, data pipelines) and enable sophisticated targeting and automation
- Build and maintain funnel performance dashboards to surface opportunities and guide prioritization
- Collaborate with creative and design teams to craft compelling copy and visuals that reinforce ChatGPT’s brand and drive measurable outcomes
- Leverage AI-powered workflows to personalize communications at scale using predictive models to optimize content, timing, and delivery
- Partner with data science to develop attribution models and measure the incremental impact of lifecycle growth levers, and share learnings with the broader organization
Requirements
- 8+ years of growth experience spanning both consumer (B2C) and business (B2B) products
- Deep expertise in audience segmentation, targeting, and multi-channel orchestration (email, push, in-app, SMS)
- Hands-on experience with automation, email, and messaging platforms (SendGrid, Braze, Iterable, Customer.io, Marketo)
- Comfort working with APIs, event triggers, and CRM data
- Proven ability to design and interpret experimentation and measurement frameworks (A/B tests, multivariate testing, incrementality studies)
- Strong analytical skills with ability to model consumer funnels and lead-to-customer pipelines
- Demonstrated success collaborating cross-functionally with product, engineering, design, sales, and analytics teams
- Ability to balance strategic planning with tactical execution (journey mapping, copywriting, QAing campaigns, platform optimization)
- Familiarity with AI-powered personalization/workflows and predictive modeling (strong plus)
- Test-and-learn mindset and comfort operating in a fast-paced, highly iterative environment
- Ability to work from San Francisco, CA or New York, NY and be in-office for a hybrid model (3 days/week)
- Willingness/ability to relocate (relocation assistance offered)
