Onto Innovation

Application Engineer

• Deliver technical presentation and perform system demonstration/sample inspection/measurement for customers
• Provide both on-site and remote applications support to customers
• Assist customers in solving problems related to the application of inspection tools to their manufacturing processes
• Supports the Applications Lab with input to customer Test Plans and provides execution support when required
• Interface with external customers and internal departments to best determine equipment specifications
• Work together with FSE to carry out the final acceptance for new tool installation as well as customer training
• Report on results of experiments, tests/studies, and provide preliminary interpretation
• Apply good problem-solving skills to solve customer issues and applications
• Establish a good relationship with the customer and develop commercial awareness in order to provide feedback on the business opportunities

Applications Engineer, Level 2

Systems Engineer

• Lead VMware vSphere/ESXi architecture, cluster operations, lifecycle management, and performance tuning
• Manage Rubrik backups, SLA policies, archival workflows, replication, and orchestrated DR operations
• Implement and maintain Zerto and/or Rubrik Orchestrator for automated failover, recovery workflows, and DR testing
• Administer Cloudian HyperStore object storage platforms and capacity planning
• Support Komprise data lifecycle management, analytics, and file tiering optimization
• Maintain enterprise storage platforms including Pure Storage and HPE storage systems
• Support HPE Synergy compute infrastructure, firmware updates, and template management
• Administer Microsoft Active Directory and O365/Entra ID hybrid services
• Intune Administration
• Vulnerability and Patch Management
• Systems and Storage lifecycle management
• PKI infrastructure management
• Participate in data center buildouts, hardware refresh planning, rack/power design, and operational support
• Contribute to disaster recovery planning, runbooks, testing, including hybrid on-prem and cloud DR architectures

Systems Engineer 3

Field Engineer

• Ensure customers receive high level of support through real time communication and system knowledge
• Install new systems within the US region
• Respond to customer requests for tool support and regular maintenance
• Provide technical assistance in real time in both onsite and remote situations
• Read electrical and hardware schematics
• Communicate daily status both internally and externally
• Manage time in high pressure situations
• Show flexibility and adaptability

Field Service Engineer 1 – Non-Exempt

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation
• Checks out and approves operational quality of system equipment versus Nanometrics specifications
• May instruct customers in the operation of the system
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
• This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP telephony/networking/ wireless networking
• Uses professional concepts; applies company policies and procedures to resolve a variety of issues

Field Service Engineer

Product Marketing

• Lead product marketing for Onto Innovation’s FAaST® CV/IV, CnCV®, and MBIR product lines
• Build compelling positioning and go‑to‑market programs that highlight non‑contact electrical characterization
• Quantify ROI tied to yield, cycle‑time, and cost‑of‑ownership improvements
• Develop differentiation that spotlights FAaST’s non‑contact dielectric/interface electrical metrics
• Craft sector‑specific messaging
• Drive launches with webinars, technical briefs, sales training, and targeted campaigns
• Equip field teams to articulate how non‑contact electrical metrology (FAaST/CnCV) and IR reflectometry (MBIR) accelerate ramp
• Build data‑driven toolkits
• Provide ROI calculators and application playbooks
• Coordinate participation at SEMICON and fab‑focused panels
• Align with R&D/Product Management to feed market insights into roadmap priorities
• Partner with Marketing Communications to deliver thought leadership

Product Marketing Manager

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements
• Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams
• Manage escalations and critical customer situations effectively
• Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking
• Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates
• Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development
• Support beta programs at customer sites and engineering centers
• Provide technical phone support and participate in on-call rotations as required

Field Service Engineer 3

• Provide on-site support for installation, upgrade, calibration, and maintenance of metrology tools.
• Diagnose and resolve hardware and software issues independently or in collaboration with technical support teams.
• Deliver technical phone support and participate in on-call rotations as needed.
• Generate detailed reports on tool performance, issue resolution, and installation updates.
• Maintain weekly tool status updates and contribute to internal knowledge sharing and documentation.
• Foster strong customer relationships and act as a trusted technical advisor.
• Ensure compliance with cleanroom protocols, safety standards, and site-specific access requirements.
• Act as the primary site leader, managing day-to-day service operations and customer interactions.
• Coordinate and mentor field service engineers, ensuring consistent service quality and technical development.
• Manage service schedules, resource allocation, and escalation protocols to meet customer SLAs.
• Lead regular customer meetings to review tool performance, service plans, and improvement initiatives.
• Collaborate with internal teams (engineering, product, support) to relay field insights and drive product enhancements.
• Serve as the primary point of contact for site teams regarding service request management.
• Coach team members on process adherence, including the proper capture of problem statements and documentation of resolutions for the knowledge base.
• Conduct monthly reviews of service request metrics to identify and address bottlenecks, ensuring timely service delivery and supporting a culture of continuous improvement.
• Drive continuous improvement initiatives and contribute to strategic planning for service delivery.

Senior Field Service Engineer – Non-Exempt

Manager

• Ensure consistency in installation practices across regions and capture lessons learned for continuous improvement
• Develop and maintain standardized installation procedures and documentation for all ONTO product lines
• Partner with Business units, Manufacturing, and Training teams to align installation processes with product readiness and organizational goals
• Implement process improvements to enhance installation efficiency and quality
• Track and report key metrics
• Act as escalation point for field issues, coordinating with Engineering, Manufacturing, and Parts teams to accelerate resolution
• Serve as OBQ (Outbound Quality) driver and advocate for field teams
• Capture and disseminate best practices and lessons learned globally to improve future installations

Senior Manager, Field Services

• Ensure Onto Innovations customers receive a high level of support through real time communication and system knowledge
• Install new systems within the US region
• Respond to customer requests for tool support and regular maintenance
• Provide technical assistance to ONTO's US customers in real time in both onsite and remote situations
• Read electrical and hardware schematics
• Communicate daily status both internally and externally
• Manage time effectively in high pressure situations
• Demonstrate flexibility and adaptability

Field Service Engineer 1

• Perform tools installation, software upgrade, maintenance, and service activities at customer sites.
• Technical phone support and on-duty shift required.
• Work independently for troubleshooting and hardware failures.
• Capable of generating variation reports for tool install update, issue report, and training material.
• Weekly base update and tool status update are required.
• Technical document and experience sharing within the group to enhance group member skill.
• Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships.

• Provide on-site professional technical support and troubleshooting
• Conduct preventative maintenance and calibration of metrology equipment.
• Develop innovative solutions to customer challenges and ensure optimal tool performance.
• Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback.
• Manage and resolve quality issues, including submitting DOA or RMA as needed.
• Maintain accurate records of service activities and customer interactions.
• Travel, up to 75% to customer sites as required to provide support and training.

Applications Engineer, Level 2

Systems Engineer 3

Field Service Engineer 1 – Non-Exempt

Field Service Engineer

Product Marketing Manager

Field Service Engineer 3

Senior Field Service Engineer – Non-Exempt

Senior Manager, Field Services

Field Service Engineer 1

Field Service Engineer

Field Service Engineer 3 – Non-Exempt