Onto Innovation

Program Manager

• Own and manage the full lifecycle of parts escalations, from intake through shipment
• Analyze escalation data to identify trends, recurring issues, and systemic root causes
• Develop and execute corrective actions to prevent escalation reoccurrence
• Leverage advanced Excel skills to build reports and perform analysis
• Maintain and enhance escalation tracking tools to ensure data accuracy and visibility
• Drive accountability across Supply Chain, Planning, Logistics, and Field Service teams to meet resolution timelines
• Provide structured and timely communication to stakeholders, including executive summaries and escalation updates
• Create dashboards and reporting to track key KPIs (time to resolution, backlog aging, trend analysis)
• Lead escalation review meetings and drive action-oriented outcomes
• Identify process gaps and implement improvements to optimize escalation management workflows

Escalation Program Manager

Application Engineer

• Support customers on the application of Onto Innovation’s automatic optical inspection (AOI)
• Troubleshoot process integration-related issues
• Evaluate product performance and implementation of new features
• Train customers on system operation and how to get the most benefit from IBU (Inspection Business Unit) products
• Support account team by providing technical direction and conduct aggressive activities to maximize business opportunities

Applications Engineer – Level 3

• Develop and implement Strategic Sourcing strategies for assigned Commodities
• Assess Current & Future Requirements
• Identify multiple potential suppliers
• Negotiate long-term contracts with selected suppliers
• Manage long-term partnerships by implementing supplier development strategies
• Coordinate and lead QBR with Key Suppliers for assigned Commodities
• Ensure that product lifecycle programs are meeting material cost targets

Staff Program Manager

• Own and manage the full lifecycle of parts escalations, from intake through shipment
• Analyze escalation data to identify trends, recurring issues, and systemic root causes
• Develop and execute corrective actions to prevent escalation reoccurrence
• Leverage advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, data modeling) to build reports and perform analysis
• Maintain and enhance escalation tracking tools to ensure data accuracy and visibility
• Drive accountability across Supply Chain, Planning, Logistics, and Field Service teams to meet resolution timelines
• Provide structured and timely communication to stakeholders, including executive summaries and escalation updates
• Create dashboards and reporting to track key KPIs (time to resolution, backlog aging, trend analysis)
• Lead escalation review meetings and drive action-oriented outcomes
• Identify process gaps and implement improvements to optimize escalation management workflows

General

• Work closely with process engineers in semiconductor fabs to develop metrology solutions for complex multi-layer, optical critical dimension (scatterometry), and overlay measurements for state-of-the-art logic/memory devices
• Application development and characterization of cutting-edge measurement technologies
• Creating technology/product presentations
• Providing technical training for customers
• Support account/product activities at customer sites
• Interface with customers to highlight application opportunities and possibilities
• Perform on-site tool qualification to meet the customer's specifications
• Build and optimize scatterometry and ellipsometry models for both Thin Film and OCD applications
• Travel to HQ for training, summit, and workshops
• Collect future development feedback from the field and dispense it to our engineering & marketing group
• Deliver technical presentation and perform system demonstration/sample inspection/measurement for customers
• Interface with external customers and internal departments to best determine equipment specifications
• Aid in the design and development of new equipment or re-design of existing systems to meet customer requirements
• Establish a good relationship with the customer and develop commercial awareness

Applications Scientist 3

Business Intelligence Developer

• Design, develop, and maintain enterprise‑level data models to support analytics, reporting, and integration needs
• Build high‑quality dashboards, semantic models, and datasets using Microsoft Power BI
• Leverage Microsoft Fabric capabilities—including Lakehouse, Dataflows Gen2, Pipelines, Semantic Models, and Notebooks—to build scalable modern analytics solutions
• Develop DAX measures, Power Query transformations, and dataflows to create governed, reusable data assets
• Understand and interpret Oracle E‑Business Suite (R12) and Oracle Fusion Cloud ERP data structures, tables, and reporting layers
• Translate business processes from Finance, Supply Chain, and other functions into robust analytical data models
• Partner with cross‑functional stakeholders to define KPIs, metrics, and data logic
• Ensure high levels of data quality, integrity, and governance across Fabric and Power BI assets
• Optimize SQL queries, ETL logic, and BI models for performance and scalability
• Support ad‑hoc analytics and resolve data issues as they arise.

Senior Business Intelligence Analyst

Manager

• Drives and improves customer satisfaction and future revenue
• Manages all facets of customer retention (CRM) including resolution of customer concerns and defining and developing a customer contact strategy
• Directs the coordination of Service and Applications support activities including Installation, Warranty, contract, technical resources management and advance application engagement
• Resolve unusually complex technical issues utilizing systematic troubleshooting methodology generally involving multiple processes
• Create a mechanism to communicate issues, track progress and pull resources from multiple business units and/or functions
• Communicates learnings to rest-of-world to strengthen Onto Innovation products and processes
• Provides Strategic leadership and direction for the delivery of pre-and post-sales support to TSMC
• Liaises between TSMC and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries
• Identify potential system improvements and enhancements to achieve customer objectives
• Check out and approves operation quality of system equipment
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs
• Responsible for team’s skill level development including training and cross training to meet customer support needs

Field Services Manager

Field Engineer

• Provide on-site professional technical support and troubleshooting
• Conduct preventative maintenance and calibration of metrology equipment
• Develop innovative solutions to customer challenges and ensure optimal tool performance
• Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback
• Manage and resolve quality issues, including submitting DOA or RMA as needed
• Maintain accurate records of service activities and customer interactions
• Travel, up to 75% to customer sites as required to provide support and training

Field Service Engineer, Non-Exempt

• Provides highly visible customer support through the performance of on-site installation
• overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation
• Checks out and approves operational quality of system equipment versus Onto specifications
• Instructs customers in the operation of the system
• Serves as company liaison with customer on administrative and technical matters
• Interprets customers’ needs and clarifies responsibility for problem resolution
• Uses professional concepts; applies company policies and procedures to resolve issues

Field Service Engineer

Systems Engineer

• Lead the architecture, integration, and validation of complex systems for advanced semiconductor Films and OCD metrology equipment
• Define and own system architecture for complex, high-precision equipment
• Develop, manage, and maintain system requirements, including traceability and validation
• Lead system integration efforts, identifying and resolving cross-domain issues
• Establish system error budgets, performance models, and sensitivity analyses
• Collaborate with optical, mechanical, electrical, and software engineering teams
• Support project planning, risk assessment, and milestone delivery

Principal Systems Engineer

Account Manager

• Develop and execute comprehensive account strategies
• Own overall territory performance
• Serve as the primary relationship owner for Key Strategic Accounts
• Manage and grow a diverse portfolio of regional customers
• Expand market presence by developing new customers
• Lead contract negotiations
• Develop long-term account plans
• Drive design wins, tool of record positions, and multi-year growth opportunities
• Coordinate executive alignment and sponsorship for critical customer engagements
• Proactively identify risks and opportunities within key accounts
• Maintain accurate weekly sales forecasts
• Ensure all opportunities are properly documented
• Coordinate with internal teams to ensure seamless execution of customer requirements
• Conduct regular F2F customer meetings
• Provide detailed sales call reports

Principal Sales Account Manager

• Responsible for Installation, Repair and Maintenance of Onto Innovation products, this includes Metrology and Inspection tools.
• Install new tools. Completing both Engineering and Applications tasks.
• Respond to down tool situations and requests for Maintenance when required.
• Provide correct documentation requested and feedback to the US factory as needed.
• Provide feedback to sales team as required. Helping provide possible leads for future sales.
• Providing Applications feedback in order to look at constant product improvement.

Artificial Intelligence

• Validate performance of RAG-based LLM models using real field escalation scenarios
• Analyze and structure internal data sources including logs, knowledge base, and support documentation
• Develop and optimize retrieval pipelines including embeddings and indexing strategies
• Improve prompt engineering techniques to enhance response accuracy and relevance
• Benchmark RAG models against baseline LLM approaches
• Identify data gaps and recommend improvements for knowledge coverage
• Collaborate with software, applications, and product teams to align solutions with business needs
• Document findings and present results to stakeholders

AI/ML Internship

• Preparing communication specifications
• Participating in specification-related meetings
• Conducting communication tests
• Performing software version upgrades
• Analyzing communication logs
• Report communication test results and communication issues to the U.S. team.

Field Service Engineer, Level 3

• Responsible for Installation, Repair and Maintenance of Onto Innovation products, including Metrology and Inspection tools
• Install new tools within the European region
• Completing both Engineering and Applications tasks
• Respond to down tool situations within Europe and requests for Maintenance when required
• Provide correct documentation requested and feedback to the US factory as needed
• Provide feedback to sales team as required
• Helping provide possible leads for future sales
• Providing Applications feedback in order to look at constant product improvement