Field Service Engineer, Non-Exempt

Onto Innovation

Field Service Engineer providing on-site technical support and troubleshooting for advanced metrology tools in the semiconductor industry. Collaborating with teams to optimize tool performance while traveling to customer sites.

Posted 6/24/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $71,360 - $107,040 per yearWebsite

About the role

Key responsibilities & impact

Provide on-site professional technical support and troubleshooting
Conduct preventative maintenance and calibration of metrology equipment
Develop innovative solutions to customer challenges and ensure optimal tool performance
Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback
Manage and resolve quality issues, including submitting DOA or RMA as needed
Maintain accurate records of service activities and customer interactions
Travel, up to 75% to customer sites as required to provide support and training

Requirements

What you’ll need

Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related
Proficient in Microsoft Office products
Familiar with PC's and have a strong troubleshooting background
Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
Outstanding verbal and written communication skills necessary
Hard working with team spirit
Semiconductor or medical industries experience in equipment maintenance or repair is a plus
Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)

Benefits

Comp & perks

competitive salaries
comprehensive benefits package
health, dental, and vision coverage
life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
wellness initiatives
cutting-edge tools
collaborative, inclusive culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingpreventative maintenancecalibrationequipment maintenancerepaircustomer solutionsquality issue managementrecord keeping

Soft Skills

communication skillsteam spiritproblem-solvingcollaboration

Certifications

Bachelor degreesafety trainingcleanroom access