OnTheList

Customer Support

• Act as the first point of contact for customer inquiries via email.
• Handle and follow up daily customer inquiries for both in-store and online platforms in a timely and professional manner.
• Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objectives.
• Offer exceptional & courteous services to our members and provide support to our regional markets.
• Work closely with different internal departments on pre-sale and after-sale issues.

Customer Care Coordinator – Contract