Onit

Solutions Engineer

• Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
• Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
• Ensure seamless client experience by resolving issues and supporting ongoing business needs.
• Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
• Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
• Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
• Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
• Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.

Solution Engineer I

Architect

• Define and evolve the overall system architecture for the platform, ensuring scalability, performance, and resiliency.
• Establish architecture standards, design principles, and best practices across engineering teams.
• Lead design reviews and technical governance for major initiatives.
• Drive adoption of modern architectural patterns (microservices, event-driven systems, API-first design).
• Ensure robust security, compliance, and data privacy practices across systems.
• Provide technical leadership across multiple teams, mentoring senior engineers.
• Act as a go-to expert for complex technical challenges and escalations.
• Influence engineering culture by promoting engineering excellence, code quality, and innovation.
• Work with engineering leadership on long-term platform strategy and capacity planning.
• Collaborate with DevOps and SRE teams to ensure efficient deployment and operational excellence.
• Drive initiatives in AI integration, automation, and intelligent workflows.
• Continuously improve development velocity and system performance.

Account Manager

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials and events
• Manage customer information in CRM including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows and other opportunities for customer interaction

Global Account Manager

Manager

• Engage and develop existing partners along their journey through appropriate partnership models and strategies
• Evaluate, attract, and engage new partners
• Facilitate joint strategy development and planning with partners across sales, marketing, resource management, and implementations
• Build and maintain relationships with a portfolio of partners, as well as internal groups
• Identify and action steps needed to ensure partners meet jointly agreed sales goals
• Identify and engage new prospect channel partner opportunities to develop new markets
• Track and manage partner performance
• Lead partner strategy, pipeline, and performance meetings
• Track and manage partner sales opportunities, liaising between internal sales/account management/professional services team members and external partner leads
• Draft and negotiate agreements with partners to ensure they are aligned with company requirements and all relevant client and alliance agreements
• Liaise with internal and external implementation teams to transition knowledge and resolve escalated issues within partner portfolio, as needed
• Contribute to continued program growth through initiatives around process improvement.
• Attend trade shows, events and onsite business meetings as needed, including some overnight travel, up to 20%

Strategic Alliances Manager

Product Manager

• Own strategy and roadmap for a major product area or cross-product initiative aligned to company and portfolio goals
• Translate company vision into clear product direction, identifying opportunities for differentiation, growth, and customer value
• Drive multi-quarter to multi-year planning, balancing innovation, scalability, and customer needs
• Develop deep expertise in legal operations, enterprise SaaS, and AI-driven workflows
• Stay ahead of market trends and translate them into actionable product opportunities
• Influence product direction through competitive insights, customer research, and data analysis
• Lead end-to-end product lifecycle for complex initiatives—from discovery through delivery and iteration
• Define high-quality product requirements and ensure alignment across engineering, design, and stakeholders
• Establish prioritization frameworks that balance impact, feasibility, and strategic alignment
• Act as the connective tissue across Product, Engineering, Design, Sales, Marketing, and Customer Success
• Drive alignment on product direction, tradeoffs, and delivery timelines across multiple teams
• Partner with GTM teams on positioning, packaging, and successful product launches
• Engage directly with customers, partners, and internal stakeholders to validate problems and solutions
• Define and own success metrics tied to business outcomes
• Use data and insights to continuously refine product direction and prioritize investments
• Collaborate with engineering and architecture teams to shape scalable, extensible platform capabilities
• Contribute to decisions around AI/ML integration, data models, and system design tradeoffs
• Ensure solutions meet enterprise requirements for security, compliance, and performance
• Serve as a subject matter expert and internal thought leader in product and domain areas
• Influence executive stakeholders through clear communication of strategy, tradeoffs, and outcomes
• Elevate product management practices, mentoring other PMs and driving best practices across teams

Principal Product Manager

Brand Manager

• Own Onit’s category narrative and corporate positioning, including the through-line that defines what Onit is, what it replaces, and why its differentiation is defensible.
• Set the master brand story that Product Marketing translates into product messaging and that Revenue Marketing carries into demand programs.
• Lead the evolution of Onit’s positioning as the market and the AI category shift, keeping the story ahead of competitors.
• Partner with the VP of Marketing and the executive team to align the brand narrative to company strategy and key market moments.
• Monitor the competitive brand landscape and ensure Onit’s positioning responds to moves by key competitors including in enterprise legal management, CLM, and AI-native entrants.
• Own Onit’s brand identity, voice, and visual system, and set the standard for how every team applies them.
• Lead the website as a brand expression, owning the experience, design language, and how the story renders for first-time visitors, in partnership with web and design.
• Direct the creative and design function to produce on-brand work at the pace of an AI company.
• Own brand presence and experience at tier-one events and lead the OnPoint community as a brand channel, developing it as an always-on touchpoint for legal ops buyers and advocates.
• Own earned media and PR, building Onit’s reputation and share of voice in the legal AI category.
• Lead the executive and employee thought leadership program and scale the shift from episodic campaign spikes to an always-on, culture-led organic engine.
• Own AI and LLM search visibility as a first-class brand channel, growing Onit’s citation share for the terms that matter to buyers.
• Establish the brand measurement framework, including awareness, share of voice, organic reach, sentiment, and earned media, reported to the VP of Marketing and leadership on a defined cadence with clear business impact framing.
• Support investor-facing narrative and corporate communications as Onit executes its AI platform transition, in partnership with the VP of Marketing and executive leadership.
• Partner with Product Marketing on analyst storytelling, supplying the corporate narrative that analyst relations carries to market.
• Consolidate and build the brand team, bringing dedicated headcount to a function that has operated across multiple contributors, including in-house PR and social, content, and design talent; manage the brand budget including agency and vendor relationships.
• Hold the brand standard across every team that touches the brand without owning every task, partnering with Revenue Marketing and Product Marketing while keeping scope clean.
• Operate like an AI company: fast, high-volume, experiment-driven, and comfortable leading through ambiguity.

Director, Brand Marketing

Customer Success Manager

• Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor
• Develop deep expertise in OnitX to guide customers toward outcomes that solve their most pressing legal operations challenges
• Proactively monitor account health, identify at-risk customers, and execute mitigation plans before issues escalate
• Conduct regular business reviews to align on customer goals, demonstrate value, and surface expansion opportunities
• Partner with the Renewals team to support on-time renewals and reduce churn within your portfolio
• Collaborate cross-functionally to advocate for customer needs and share feedback with Product and Implementation teams
• Develop and share best practices across the CS org to continuously improve efficiency and effectiveness

Mid-Market Customer Success Manager

• Build strong relationships with enterprise customers to understand their legal operations goals and drive value realization from Onit solutions.
• Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience.
• Translate legal ops pain points (e.g., billing challenges, matter management gaps, workflow inefficiencies) into actionable technical solutions.
• Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives.
• Triage and manage support escalations, working closely with Product, Engineering, and Support to drive resolution and root cause analysis.
• Advocate internally for customer needs and product enhancements by identifying recurring themes and improvement opportunities.
• Conduct regular business reviews, usage assessments, and roadmap discussions to ensure alignment with customer goals.
• Document customer-specific workflows, integrations, and technical considerations to support continuity across internal teams.
• Maintain consistent communication and engagement cadence with accounts, including QBRs, advisory sessions, and performance reviews.