Onit

Brand Manager

• Own Onit’s category narrative and corporate positioning, including the through-line that defines what Onit is, what it replaces, and why its differentiation is defensible.
• Set the master brand story that Product Marketing translates into product messaging and that Revenue Marketing carries into demand programs.
• Lead the evolution of Onit’s positioning as the market and the AI category shift, keeping the story ahead of competitors.
• Partner with the VP of Marketing and the executive team to align the brand narrative to company strategy and key market moments.
• Monitor the competitive brand landscape and ensure Onit’s positioning responds to moves by key competitors including in enterprise legal management, CLM, and AI-native entrants.
• Own Onit’s brand identity, voice, and visual system, and set the standard for how every team applies them.
• Lead the website as a brand expression, owning the experience, design language, and how the story renders for first-time visitors, in partnership with web and design.
• Direct the creative and design function to produce on-brand work at the pace of an AI company.
• Own brand presence and experience at tier-one events and lead the OnPoint community as a brand channel, developing it as an always-on touchpoint for legal ops buyers and advocates.
• Own earned media and PR, building Onit’s reputation and share of voice in the legal AI category.
• Lead the executive and employee thought leadership program and scale the shift from episodic campaign spikes to an always-on, culture-led organic engine.
• Own AI and LLM search visibility as a first-class brand channel, growing Onit’s citation share for the terms that matter to buyers.
• Establish the brand measurement framework, including awareness, share of voice, organic reach, sentiment, and earned media, reported to the VP of Marketing and leadership on a defined cadence with clear business impact framing.
• Support investor-facing narrative and corporate communications as Onit executes its AI platform transition, in partnership with the VP of Marketing and executive leadership.
• Partner with Product Marketing on analyst storytelling, supplying the corporate narrative that analyst relations carries to market.
• Consolidate and build the brand team, bringing dedicated headcount to a function that has operated across multiple contributors, including in-house PR and social, content, and design talent; manage the brand budget including agency and vendor relationships.
• Hold the brand standard across every team that touches the brand without owning every task, partnering with Revenue Marketing and Product Marketing while keeping scope clean.
• Operate like an AI company: fast, high-volume, experiment-driven, and comfortable leading through ambiguity.

Director, Brand Marketing

Customer Success Manager

• Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor
• Develop deep expertise in OnitX to guide customers toward outcomes that solve their most pressing legal operations challenges
• Proactively monitor account health, identify at-risk customers, and execute mitigation plans before issues escalate
• Conduct regular business reviews to align on customer goals, demonstrate value, and surface expansion opportunities
• Partner with the Renewals team to support on-time renewals and reduce churn within your portfolio
• Collaborate cross-functionally to advocate for customer needs and share feedback with Product and Implementation teams
• Develop and share best practices across the CS org to continuously improve efficiency and effectiveness

Mid-Market Customer Success Manager

• Build strong relationships with enterprise customers to understand their legal operations goals and drive value realization from Onit solutions.
• Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience.
• Translate legal ops pain points (e.g., billing challenges, matter management gaps, workflow inefficiencies) into actionable technical solutions.
• Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives.
• Triage and manage support escalations, working closely with Product, Engineering, and Support to drive resolution and root cause analysis.
• Advocate internally for customer needs and product enhancements by identifying recurring themes and improvement opportunities.
• Conduct regular business reviews, usage assessments, and roadmap discussions to ensure alignment with customer goals.
• Document customer-specific workflows, integrations, and technical considerations to support continuity across internal teams.
• Maintain consistent communication and engagement cadence with accounts, including QBRs, advisory sessions, and performance reviews.

Customer Success Manager, Enterprise

Full-stack Engineer

• Design, develop, and implement new modules and APIs for the Onit App Builder and BillingPoint
• Plan, build and launch features for our products
• Work closely with our designers and project management team to craft well thought out user experiences
• Estimate development tasks and meet deadline
• Automate test cases when needed

Software Engineer – Full-stack

Billing Specialist

• Onit is seeking a Billing Specialist with strong exposure and experience in managing complex invoicing scenarios.
• Ownership of the up for renewal and up for invoice tracking file per product line.
• This role is responsible to ensuring accounts receivable is able to close on day 1 each month close by ensuring all invoices are created timely and any invoices not generated are provided to the general ledger team for a formal accrual.
• The successful candidate will be a self-starter with attention to detail and a proven history of being able to analyze the invoicing by product line activity and with an ability to explain all anomalies to the SVP, Controller.

Marketing

• Own quarterly and annual pipeline targets aligned to sales quota.
• Marketing-sourced and Marketing-influenced pipeline contribution to bookings — the headline number
• Quarterly pipeline forecasting and weekly variance reporting
• Partner with sales leadership on the Top 100 and Mid-Market account plans
• Run the integrated planning cycle quarterly: target accounts, plays, channels, content, measurement
• Set the operating rhythm for the team — weekly pipeline review, bi-weekly play retrospectives, monthly performance reviews
• Deploy and own the AI agents that augment the team (Account Briefing, Content Atomization, Pipeline Hygiene, Workflow Audit)
• Be marketing's primary partner to SDR and AE leadership, improving marketing-to-sales feedback loops.
• Own the SFDC Engagement Cockpit operating rules with Marketing Ops and SDR managers
• Drive the SAL-to-SQL accountability conversation with sales — using data, not opinion
• Co-own the Acceleration Plan execution with the CRO's office.
• Establish dashboard visibility into speed-to-lead and campaign influence.
• Day-to-day ownership of HubSpot, HG Insights, ZoomInfo Marketing, Metadata.io, and the SFDC Engagement Cockpit
• Continuous evaluation of new tools and AI capabilities; recommend additions or replacements quarterly
• Manage direct reports across Campaign Management, Paid Media, Content Operations, and Field Marketing
• Establish execution cadence and accountability frameworks.
• Prioritize based on revenue impact and resource constraints.
• Develop and mentor team members into strategic operators.

Director, Revenue Marketing

Project Manager

• Lead the successful planning, execution, and delivery of software implementation projects, ensuring they are completed on time, within scope, and within budget.
• Apply Agile practices to manage project deliverables, sprints, and team progress.
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Work closely with internal teams (such as Engineering, QA, and Product) to ensure the smooth execution of deliverables and that the solution meets the client's requirements.
• Proactively identify project risks and challenges, working with the team to mitigate issues and ensure the project stays on track.
• Maintain clear and accurate project documentation, including project plans, schedules, and status reports.
• Manage defined project scope, objectives, and deliverables in collaboration with clients and internal teams.
• Promote a culture of continuous improvement by evaluating project outcomes and processes.
• Ensure that all team members are aligned with the project goals and timeline.
• Support delivery of training materials for clients to ensure successful adoption and usage of the implemented software solution.

Implementation Specialist

• Lead end-to-end software implementation projects, from requirements gathering through go-live
• Configure system workflows, reporting, and integrations (APIs, flat-file data imports, data migrations)
• Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned
• Support client testing activities and ensure system readiness for launch
• Provide regular status updates, documentation, and risk assessments
• Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables
• Accurately track project time and activities to support utilization goals and reporting
• Support change management activities by helping clients prepare their teams for new workflows and technology
• Monitor utilization and budget adherence across assigned projects
• Contribute to continuous improvement of implementation processes, tools, and templates

Implementation Manager

Community Manager

• Grow community membership through content, social promotion, and member engagement
• Run promotion across LinkedIn, email, partner channels, and other community platforms
• Improve growth by building partnerships, referrals, shareable campaigns, and optimizing funnel performance
• Create, manage, or oversee content that builds awareness, drives engagement, and supports membership growth across a range of formats
• Manage LinkedIn presence, thought leadership, social distribution, and forum participation
• Support SEO through content development, landing pages, and ongoing optimization
• Oversee website updates, landing pages, messaging, and conversion improvements, partnering with our platform vendor
• Manage and execute the OnPoint Community Program and budget, ensuring it delivers value to members and aligns with strategic goals
• Track ROI across channels. Maintain accurate membership databases and track key engagement metrics to inform strategy and improve performance
• Plan and support webinars, roundtables, and small community events that foster connection (mostly virtual)
• Use AI tools actively to improve speed, creativity, content production, research, experimentation, and overall execution

Community Growth Manager

Attorney

• Evaluate legal ops maturity and define prioritized roadmaps with measurable KPIs
• Redesign workflows, roles, and controls; implement operating models and governance
• Recommend and guide implementation/expansion of Onit products and integrated tools
• Build metrics, dashboards, and reporting to monitor performance
• Lead enablement, training, and communications to drive stakeholder buy-in
• Collaborate with pre-sales/sales on discovery and value cases
• Provide structured input to product leadership on enhancements
• Develop client-ready artifacts that codify best practices and market insights

Legal Operations Consultant

• Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
• Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
• Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement
• Build strong relationships with key stakeholders (e.g., Legal Ops, Finance, IT) and serve as a trusted advisor
• Develop product expertise and guide customers to maximize the impact of Onit’s solutions
• Partner effectively within a team environment to ensure consistent, high-quality customer experiences
• Navigate and resolve challenges by coordinating across customer and internal teams
• Collaborate cross-functionally with Implementation, Support, Marketing, Product, and Account Management to deliver a seamless customer experience

• Community Program Execution: Manage and execute the LegalOps Community Program, ensuring it delivers value to members and aligns with strategic goals.
• Community Site Management: Oversee the community platform—monitor interactions, encourage engagement, ensure strong site performance and traffic growth.
• Events & Engagement: Plan and execute virtual and in-person events that foster connection and learning across the Onit customer base.
• Create and manage content: Develop and curate thought leadership content, with a focus on AI-related topics, across different mediums (written, audio and video). Collaborate with customers to produce member-generated content.
• Promotion & Growth: Leverage social media and multi-channel campaigns to promote community initiatives and grow membership.
• Data & Reporting: Maintain accurate membership databases and track key engagement metrics to inform strategy and improve performance.