Solution Engineer I

Onit

Solution Engineer providing technical support for clients using Onit’s AI platform. Collaborating with teams to resolve technical issues and optimize performance for legal operations.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $61,000 - $74,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in Ruby and Python programming, with a solid understanding of programming fundamentals and experience in SaaS implementations. Strong communication and organizational skills are essential for effectively supporting clients and collaborating with internal teams.

Highest-signal resume keywords

Ruby ProgrammingPython KnowledgeSaaS ImplementationsCustomer Support ExperienceBusiness Process Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ruby ProgrammingPython KnowledgeProgramming FundamentalsBusiness Process AutomationPerformance OptimizationTechnical TroubleshootingProduct SupportDocumentation ProficiencyLiquid Templating LanguageSaaS Integrations

Soft Skills

Excellent Communication SkillsDetail-OrientedStrong Organizational SkillsMultitasking AbilityCollaboration Skills

Tools & Technologies

Microsoft Office SuiteOnit’s Suite of Solutions

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceMIS or Related Discipline

Industry Keywords

SaaSLegal IndustryTechnical AdvisorClient ExperienceProduct Enhancements

Tech Stack

Tools & technologies

PythonRuby

About the role

Key responsibilities & impact

Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
Ensure seamless client experience by resolving issues and supporting ongoing business needs.
Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.

Requirements

What you’ll need

2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
Bachelor’s degree in Computer Science, MIS or a related discipline or equivalent experience
Proficiency in Ruby programming, with a general to advanced level of expertise.
Knowledge of Python and its application in software development and support
Prior experience working on SaaS implementations/integrations
Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
Demonstrated ability to quickly understand business requirements and expectations
Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
Detail-oriented with strong organizational skills
Prior experience working on Business Process automation/management tools
Excellent Microsoft Office Suite and general documentation proficiency
Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
Liquid templating language experience is a plus
Experience in the legal industry is a plus, but not required.

Benefits

Comp & perks

Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.