Global Account Manager

Onit

Account Manager managing customer relationships and account strategies for Onit's AI legal operations platform. Building strong relationships and ensuring customer satisfaction with portfolio management.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Conduct quarterly customer business reviews
Manage customer issue escalation process, as required
Partner with Marketing in the development of customer references, testimonials and events
Manage customer information in CRM including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
Participate in industry conferences, trade shows and other opportunities for customer interaction

Requirements

What you’ll need

5+ years managing customers relationship or equivalent experience
Highly motivated and disciplined self-starter with excellent oral and written communication skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
Able to thrive in a fast paced, self-directed environment
Must be comfortable managing multiple tasks in real time
4-year degree required
The ideal candidate is someone who has experience in the legal industry
Travel for this role is +/- 25%

Benefits

Comp & perks

Health Coverage Choices: Three medical plan options, plus dental and vision.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2%.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer-Focused SolutionsSubscription Renewal ProcessQuarterly Business ReviewsCRM ManagementCross Sell/Up-Sell Opportunities

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationSelf-StarterMotivatedAbility to Influence