Customer Support Representative
OneTouch Direct
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
- Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
- Maintain detailed and accurate documentation of client interactions and care plans.
- Assist with administrative tasks as required to support the overall operations of the Care Concierge team.
- Continuously strive to enhance the client experience through proactive communication and problem-solving.
Requirements
- Minimum of 2 years of experience in a customer service or related role.
- Strong verbal and written communication skills.
- Proficient in the use of computer systems and software, including Microsoft Office Suite.
- Ability to handle multiple tasks effectively in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Knowledge of healthcare services and terminology is preferred.
- Bachelor’s degree in a related field is a plus.
- Required Equipment:
- A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
- Hardwired internet connection (ethernet) required
- USB headset (not wireless) with noise-canceling features
- Webcam (external or integrated)