OneTouch Direct

Customer Support Representative

OneTouch Direct

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
  • Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
  • Maintain detailed and accurate documentation of client interactions and care plans.
  • Assist with administrative tasks as required to support the overall operations of the Care Concierge team.
  • Continuously strive to enhance the client experience through proactive communication and problem-solving.

Requirements

  • Minimum of 2 years of experience in a customer service or related role.
  • Strong verbal and written communication skills.
  • Proficient in the use of computer systems and software, including Microsoft Office Suite.
  • Ability to handle multiple tasks effectively in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • Knowledge of healthcare services and terminology is preferred.
  • Bachelor’s degree in a related field is a plus.
  • Required Equipment:
  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling features
  • Webcam (external or integrated)