OneTouch Direct

Customer Support

• Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
• Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
• Maintain detailed and accurate documentation of client interactions and care plans.
• Assist with administrative tasks as required to support the overall operations of the Care Concierge team.
• Continuously strive to enhance the client experience through proactive communication and problem-solving.

Customer Support Representative

Bilingual

• Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
• Assist clients with legal inquiries, coordinate services, and facilitate communication between clients and legal providers.
• Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
• Maintain detailed and accurate documentation of client interactions and care plans.
• Assist with administrative tasks to support the Care Concierge team.
• Proactively communicate and solve problems to enhance the client experience.

Bilingual Care Concierge

• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
• Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
• Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
• Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
• Collaborate effectively with team members and escalate complex cases when necessary.

Bilingual Customer Service Representative

• OneTouch Direct, founded in 1998, provides contact center solutions to Fortune 500 clients, acting as an extension of clients while fostering a distinct internal culture.
• Position: Remote Customer Service Representatives - FEMA
• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
• Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
• Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
• Address customer concerns with professionalism and empathy and maintain a compassionate approach.
• Collaborate effectively with team members and escalate complex cases when necessary.