Bilingual Customer Service Representative
OneTouch Direct
Customer Service Representative
OneTouch Direct
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- OneTouch Direct, founded in 1998, provides contact center solutions to Fortune 500 clients, acting as an extension of clients while fostering a distinct internal culture.
- Position: Remote Customer Service Representatives - FEMA
- Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
- Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
- Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
- Address customer concerns with professionalism and empathy and maintain a compassionate approach.
- Collaborate effectively with team members and escalate complex cases when necessary.
Requirements
- A high school diploma or equivalent is required.
- Minimum of 1-2 years of customer service experience, preferably in a remote environment.
- Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
- Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
- Proficient in the use of computers and various software applications.
- Reliable internet connection and a quiet work environment.
- Experience working with governmental or non-profit organizations is an advantage.
