Customer Service Representative
OneTouch Direct
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
Requirements
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and an ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Previous experience in a call center or remote support role is a plus.
- **Required Equipment:**
- A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
- Hardwired internet connection (ethernet) required
- USB headset (not wireless) with noise-canceling features
- Webcam (external or integrated)
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experiencetroubleshootingorder processingissue escalationfeedback provision
Soft skills
communication skillsproblem-solvingcritical thinkingtime managementindependence
Certifications
high school diploma