Oner Active

Community Manager

• Manage and grow the US community across social media channels, ensuring engagement aligns with the global community strategy.
• Deliver exceptional community engagement through authentic, personalised conversations that strengthen customer loyalty and brand advocacy.
• Act as the first point of contact for public community enquiries, providing accurate product guidance and escalating complex customer issues to the Customer Experience team where appropriate.
• Support the US retail experience by responding to store-related enquiries, launches, events and community activity during store opening hours.
• Monitor community conversations, emerging trends and customer sentiment, proactively identifying opportunities and escalating potential risks where needed.
• Share regular insight and reporting on customer feedback, product sentiment and community trends with the Community Management Lead to help shape future community and brand initiatives.
• Work closely with Retail, Customer Experience, Partnerships and Marketing teams to ensure a consistent customer experience across digital and physical touchpoints.
• Attend regular product training sessions to become a trusted source of product knowledge, confidently educating customers on fit, fabrics and product collections.
• Support local community activations, retail events and campaigns that help grow the Oner Active brand within key US markets.
• Help maintain a positive and engaging community environment by encouraging meaningful conversations and recognising opportunities to celebrate our customers.

Community & Retail Specialist

Account Manager

• Managing day to day communications for Powered By Oner talent providing timely, professional, and brand-aligned communication
• Be responsible for ensuring talent are properly briefed ahead of all launches and key moments
• Track report activity and performance through spreadsheets or dashboards, ensuring accuracy and actionable insights
• Be responsible for the monthly salary and commission payment process and validating data
• Maintain updated data, including contact information, performance notes, and communication history
• Send new allowance codes quarterly to the full affiliate roster
• Be responsible for talent growth and ROI
• Own onboarding of new PBO talent, including handling contracts and negotiations
• Own offboarding of inactive or non-compliant affiliates in collaboration with the wider team
• Lead the coordination of PBO-led activations, challenges, and seasonal campaigns
• Track deliverables and deadlines, ensuring all affiliate commitments are met
• Monitor participation rates and feedback to inform future initiatives
• Lead the organisation of PBO community events (virtual and in-person)
• Maintain positive, ongoing relationships through thoughtful and consistent communication
• Coordinate affiliate and athlete birthday gifts or milestones, ensuring every interaction feels personal and on-brand
• Collect and share feedback to identify pain points or opportunities for program improvement

Affiliate Partnerships Executive

Supply Chain

• Create, maintain, and update purchase orders within the ERP system.
• Process purchase order amendments, cancellations, and revisions as required.
• Ensure purchase order information is accurate, complete, and aligned with supplier confirmations.
• Monitor purchase order status throughout the supply chain lifecycle.
• Maintain accurate supply chain master data within ERP and supporting systems.
• Update shipment milestones, delivery dates, inventory records, and supplier information.
• Track inbound shipments from suppliers through to delivery at distribution centres.
• Maintain shipment visibility and communicate updates to relevant stakeholders.
• Liaise with freight forwarders and logistics providers regarding shipment status and documentation.
• Escalate delays or exceptions to the Inbound Logistics Manager where appropriate.
• Act as a day-to-day point of contact for suppliers regarding purchase orders, shipping documentation, and delivery schedules.
• Follow up on outstanding order confirmations, shipping milestones, and required documentation.
• Support supplier compliance with company logistics and documentation requirements.
• Validate freight invoices against agreed rates
• Raise and process Sample and Event orders
• Coordinate order fulfilment requirements with PR, marketing, campaigns teams and logistics partners.
• Monitor order progress and resolve any issues impacting delivery schedules.
• Ensure Sample and Event orders are accurately reflected within company systems.
• Support product launches by coordinating supply chain information and resolving operational issues.
• Respond to ad hoc supply chain queries and provide timely operational support.

Logistics Coordinator

• Manage strategic relationships with third-party logistics providers
• Establish, monitor, and drive performance against contractual SLAs and KPIs.
• Conduct regular business reviews with 3PL partners to identify performance improvements and operational efficiencies.
• Escalate and resolve operational issues impacting customer experience or order fulfilment.
• Ensure warehouse operations are adequately resourced to support seasonal peaks, product launches, and promotional events.
• Lead outbound planning activities to ensure timely and accurate order fulfilment across all customer channels and markets.
• Coordinate order volumes and operational priorities with internal stakeholders and fulfilment partners.
• Manage order backlogs, capacity constraints, and peak trading readiness.
• Work with the 3PL partners to drive continuous improvement initiatives to optimise pick, pack, dispatch, and order cycle times.
• Ensure fulfilment processes support business growth while maintaining service and cost objectives.
• Manage relationships with parcel carriers, last-mile delivery partners, and logistics service providers.
• Monitor carrier performance against delivery, cost, and customer experience metrics.
• Develop and implement carrier strategies to improve transit times, delivery success rates, and shipping economics.
• Proactively manage transportation risks, disruptions, and contingency planning.
• Monitor and improve key customer-facing delivery metrics, including on-time delivery, transit performance, and delivery success rates.
• Partner closely with Customer Service teams to identify recurring delivery issues and implement corrective actions.
• Ensure delivery commitments are accurately reflected across e-commerce platforms and customer communications.
• Oversee returns operations across both distribution centres and relevant logistics partners.
• Monitor returns processing performance, turnaround times, and customer service levels.
• Develop and maintain performance dashboards covering fulfilment, delivery, and returns
• Analyse operational data to identify trends, risks, and improvement opportunities.

Distribution & Fulfilment Manager

Influencer Marketing

• Assist in planning and executing entertainment activations for product launches and brand campaigns, ensuring alignment with cultural trends and brand KPIs.
• Contribute fresh ideas in brainstorms, helping to shape standout brand moments.
• Develop and present monthly reports on social media trends, talent movement, and cultural shifts to inform future campaigns.
• Compile weekly “culture watch” updates, capturing rising talent, trending sounds, and viral moments relevant to Oner Active.
• Build creative mood boards and source competitor examples to inspire upcoming activations.
• Work with leading external agencies to deliver gifting activations.
• Maintain and update influencer/agency databases and contact lists.
• Draft influencer comms such as invites, briefing packs, and gifting notes.
• Support event execution, including managing guestlists, invites, face sheets and on-the-ground event support.
• Coordinate brand partnership outreach for gifting and activations.
• Manage product gifting logistics (orders, tracking, post-event follow-up).
• Support pre- and post-event talent gifting and manage talent liaison touchpoints.
• Support with end-of-month reporting and campaign analysis to measure impact and feed into team KPIs.
• Track talent content, engagement, and coverage for campaign reporting decks.

Community & Retail Specialist

Affiliate Partnerships Executive

Logistics Coordinator

Distribution & Fulfilment Manager

Entertainment, Influencer Marketing Coordinator