Community & Retail Specialist

Oner Active

US Community & Retail Specialist engaging customer community on social media and supporting retail experience for Oner Active. Managing community feedback and enhancing customer loyalty in the activewear industry.

Posted 7/22/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Community Management and Customer Experience, with a strong focus on engaging online communities and delivering exceptional customer service. Possesses a deep understanding of social media platforms and trends, alongside the ability to collaborate effectively across departments.

Highest-signal resume keywords

Community ManagementCustomer ExperienceSocial Media EngagementWritten CommunicationRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsAdaptabilityCollaborationCustomer AdvocacyConflict Resolution

Industry Keywords

ActivewearHealth and FitnessCustomer LoyaltyBrand AdvocacyEmerging Digital Trends

About the role

Key responsibilities & impact

Manage and grow the US community across social media channels, ensuring engagement aligns with the global community strategy.
Deliver exceptional community engagement through authentic, personalised conversations that strengthen customer loyalty and brand advocacy.
Act as the first point of contact for public community enquiries, providing accurate product guidance and escalating complex customer issues to the Customer Experience team where appropriate.
Support the US retail experience by responding to store-related enquiries, launches, events and community activity during store opening hours.
Monitor community conversations, emerging trends and customer sentiment, proactively identifying opportunities and escalating potential risks where needed.
Share regular insight and reporting on customer feedback, product sentiment and community trends with the Community Management Lead to help shape future community and brand initiatives.
Work closely with Retail, Customer Experience, Partnerships and Marketing teams to ensure a consistent customer experience across digital and physical touchpoints.
Attend regular product training sessions to become a trusted source of product knowledge, confidently educating customers on fit, fabrics and product collections.
Support local community activations, retail events and campaigns that help grow the Oner Active brand within key US markets.
Help maintain a positive and engaging community environment by encouraging meaningful conversations and recognising opportunities to celebrate our customers.

Requirements

What you’ll need

Experience in Community Management, Customer Experience or Social Media within a customer-focused environment.
Excellent written communication skills with the ability to adapt tone whilst maintaining brand consistency.
Strong understanding of social media platforms, online communities and emerging digital trends.
Highly organised with the ability to prioritise multiple conversations in a fast-paced environment.
Confident managing sensitive customer situations and knowing when to escalate issues appropriately.
Strong relationship-building skills with the ability to collaborate across multiple departments.
Passion for delivering exceptional customer experiences and building engaged online communities.
A genuine interest in health, fitness and the activewear industry, with a desire to continually build product knowledge.

Benefits

Comp & perks

N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score