Distribution & Fulfilment Manager

Oner Active

Distribution & Fulfilment Manager overseeing logistics operations at Oner Active. Responsible for third-party logistics management and ensuring customer delivery expectations are met.

Posted 6/27/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage strategic relationships with third-party logistics providers
Establish, monitor, and drive performance against contractual SLAs and KPIs.
Conduct regular business reviews with 3PL partners to identify performance improvements and operational efficiencies.
Escalate and resolve operational issues impacting customer experience or order fulfilment.
Ensure warehouse operations are adequately resourced to support seasonal peaks, product launches, and promotional events.
Lead outbound planning activities to ensure timely and accurate order fulfilment across all customer channels and markets.
Coordinate order volumes and operational priorities with internal stakeholders and fulfilment partners.
Manage order backlogs, capacity constraints, and peak trading readiness.
Work with the 3PL partners to drive continuous improvement initiatives to optimise pick, pack, dispatch, and order cycle times.
Ensure fulfilment processes support business growth while maintaining service and cost objectives.
Manage relationships with parcel carriers, last-mile delivery partners, and logistics service providers.
Monitor carrier performance against delivery, cost, and customer experience metrics.
Develop and implement carrier strategies to improve transit times, delivery success rates, and shipping economics.
Proactively manage transportation risks, disruptions, and contingency planning.
Monitor and improve key customer-facing delivery metrics, including on-time delivery, transit performance, and delivery success rates.
Partner closely with Customer Service teams to identify recurring delivery issues and implement corrective actions.
Ensure delivery commitments are accurately reflected across e-commerce platforms and customer communications.
Oversee returns operations across both distribution centres and relevant logistics partners.
Monitor returns processing performance, turnaround times, and customer service levels.
Develop and maintain performance dashboards covering fulfilment, delivery, and returns
Analyse operational data to identify trends, risks, and improvement opportunities.

Requirements

What you’ll need

5+ years of experience in fulfilment, distribution, logistics, or e-commerce operations
Proven experience managing third-party logistics providers and carrier networks
Strong understanding of e-commerce and retail fulfilment, parcel delivery operations, and customer experience metrics
Experience managing international B2C shipping and cross-border compliance requirements
Proficiency with ERP, WMS, and logistics reporting tools
Excellent communication skills with ability to communicate clearly, effectively with colleagues, suppliers and the wider teams

Benefits

Comp & perks

25 days annual leave plus bank holidays and work from anywhere up to 4 weeks a year
5% employer match salary sacrifice pension scheme
Generous Oner Active discount plus regular office sample sales
Free Evolve You subscription
Private Healthcare with Vitality including optical and dental
Monthly wellness allowance and team workout classes
Start-up culture, the chance to learn and make a real impact
Great employee events like our Summer party, Christmas party and team away days
Healthy office snacks and fruit (plus a chocolate cupboard for a sweet treat for the balance)
Dog friendly office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fulfilment operationsdistribution managementlogistics managemente-commerce operationsthird-party logistics managementcarrier network managementinternational B2C shippingcross-border complianceperformance analysiscontinuous improvement

Soft Skills

communication skillsrelationship managementproblem-solvingstrategic thinkingcollaborationanalytical skillsleadershiporganizational skillscustomer service orientationnegotiation skills