OneOncology

Operations

• Serves as the primary contact and subject matter expert (SME) for clinical applications and systems.
• Manages and resolves complex application issues in coordination with SunState Medical Specialists.
• Supports the development, implementation, and optimization of clinical application systems, including training, user support, and monitoring system usage.
• Conducts end-user process audits and provides findings and recommendations to leadership.
• Maintains deep knowledge of clinical system functionality, limitations, and operational workflows.
• Acts as a resource for clinicians, managers, and staff on system capabilities and best practices.
• Develops and delivers training and retraining on system modules to ensure proper use by physicians and staff, evaluating effectiveness as needed.
• Establishes policies, procedures, and best practices for clinical application systems.
• Leads system implementation and staff training for newly acquired practices.
• Serves as a liaison between Sunstate Medical Specialists and field staff to ensure system functionality and workflows are properly implemented and maintained.
• Coordinates implementations, identifies process improvements, and supports reporting and auditing activities.
• Participates in relevant user groups or professional organizations to stay current on best practices and industry developments.

Consultant EMR Operations, Training & Support

Manager

• Serves as the first line of contact and is considered the superuser/subject matter expert for all clinical applications and systems.
• Manages and resolves complex application problems in coordination with SMS.
• Assists in development and implementation of application systems, including training, support activities, and monitoring functionality usage.
• Conducts clinical system end-user process audits and reports those findings and recommendations to leadership.
• Maintains comprehensive knowledge of all health systems applications related to functionality and limitations as applicable to workflow and operational needs.
• Serves as a resource to Clinicians, Managers, and associates on the features, strengths, and weaknesses of the various applications and systems.
• Implements training and re-training on applicable modules to ensure proper usage by physicians and staff and evaluate the effectiveness of the process.
• Develop policies, procedures, and best practices for our clinical application systems.
• Participate in local, regional, or national user groups or organizations to enhance networking and contacts and obtain best practices for implementation as applicable to the job position.
• Responsible for implementing clinical application systems and training staff at newly acquired practices.
• Serve as a liaison between SMS and field staff to ensure that systems functionality, and process/workflows are properly implemented and maintained.
• Coordination of implementation, identify process improvements, and conduct reporting and auditing.

Consultant EMR Operations, Training & Support

Clinical Applications Manager