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Tech Analyst III
OneOncologyTech Analyst III providing IT support for OneOncology practices aimed at improving cancer care. Responsible for mentorship and optimal IT service across multiple locations in California.
About the role
Key responsibilities & impact- Architects and implements technical projects in alignment with practice goals.
- Provide all IT support for the practice.
- Responds to and resolves requests for assistance with computer systems and provides superior customer support (“white glove”) experiences for users.
- Improve practice IT department processes and procedures.
- Ensures service support processes, procedures, SLA’s, performance metrics, and service quality align with and exceed practice expectations.
- Provides technical support for clinical technology projects, including but not limited to opening of new clinic locations, etc.
- Documents system configurations, procedures, and support activities.
- Provides guidance & mentorship for Tech support staff.
- Collaborate with practice leaders to communicate system updates and ensure IT standards align with needs & expectations.
Requirements
What you’ll need- Bachelor’s degree in computer science, IT, or a related field or equivalent work experience.
- 5 years of experience in systems administration or a related field.
- Proficiency in backup and recovery solutions.
- Familiarity with system monitoring tools.
- Knowledge of patch management practices and tools.
- Strong problem-solving skills and a proactive approach to system management.
- Excellent verbal and written communication skills.
- Relevant certifications (e.g. A+, Microsoft, ITIL) are a plus.
- Willingness to stay updated with the latest networking technologies and industry trends.
- Healthcare related experience a plus
Benefits
Comp & perks- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
systems administrationbackup solutionsrecovery solutionssystem monitoring toolspatch managementtechnical supportIT supportprocess improvementdocumentationcustomer support
Soft Skills
problem-solvingproactive approachcommunicationmentorshipcollaborationcustomer serviceleadershiporganizational skillsattention to detailadaptability
Certifications
A+MicrosoftITIL