Front Desk Receptionist

OneOncology

Front Desk Receptionist providing superb customer support to patients and staff in a medical office. Responsible for scheduling appointments and collecting patient information while maintaining a positive experience.

Posted 6/30/2026full-timeBerlin • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
Creates a positive and professional first impression of the practice and to show the patients a “we care” attitude.
Schedules appointments and assists with scheduling any additional testing directed by the physician.
Ensures all required patient paperwork is compiled for that day’s appointments.
Collects co-pays and past balances at check-in and enters them into the batch for the day in Practice Management.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Scans the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
Ensures all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
Reconciles payment batches at the end of every day and turns them in to the Site Manager.
Schedules follow-up procedures and coordinates any local ASC cases.
Assists patients with the completion of the Phreesia registration system.
Travels to other sites within a reasonable geographic region as required.

Requirements

What you’ll need

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service.
Excellent customer service.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
Ability to type 40 Words Per Minute.
Ability to travel to other sites as necessary.

Benefits

Comp & perks

Tuition reimbursement
Health insurance
Dental insurance
Vision insurance
Corporate discounts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Medical TerminologyICD-9 CodingCPT-4 CodingPractice Management SoftwareEHR ManagementPhreesia Registration SystemTyping 40 Words Per Minute

Soft Skills

Attention to DetailStrong Communication SkillsCaring AttitudeMultitaskingProactive Problem-Solving

Certifications

High School DiplomaGED