Contact Center Task Order Manager
Leidos
PMP
Manager – Health Plan Integrations
OneImaging
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the Customer Success Manager in onboarding efforts across multiple implementation workstreams (benefit setup, data integration, reporting, billing, etc.)
- Manage project plans, timelines, and milestones to ensure timely and accurate delivery
- Participate in kickoff meetings and act as a liaison between internal teams and customer stakeholders
- Serve as the primary point of contact and subject matter expert for health plan operational setup, including claims workflows, eligibility/PA file exchange, accumulator data, and claims billing
- Coordinate with third-party partners such as UM vendors, TPAs, and PBMs to establish technical and operational connectivity
- Translate payer-specific requirements into actionable implementation steps for internal teams
- Obtain and clarify documentation needed to integrate with complex payer systems
- Work closely with Sales, Product, Engineering, and Customer Success to ensure alignment throughout the customer journey
- Support internal teams by documenting and communicating evolving payer workflows and best practices
- Monitor and report on project progress and outcomes to stakeholders
- Contribute to continuous improvement of implementation processes and tools
Requirements
- 5+ years of experience in healthcare implementation, payer operations, or health tech project management
- Deep understanding of health plan structures, payers, claims billing, and utilization management workflows
- Experience with RTE (270/271), eligibility files (834), PA workflows, claims (837), accumulators, or similar healthcare integrations
- Strong project management skills with ability to manage multiple workstreams simultaneously
- Exceptional communication skills and comfort working cross-functionally with technical and non-technical teams
- Comfortable navigating ambiguity and proactively driving resolution.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare implementationpayer operationshealth tech project managementRTE (270/271)eligibility files (834)PA workflowsclaims (837)accumulatorsdata integrationreporting
Soft skills
project managementcommunicationcross-functional collaborationproblem-solvingadaptabilitystakeholder managementdocumentationcontinuous improvementliaisontimely delivery
