About the role
- Supervise and support a team of Practice Coordinators, providing training, performance feedback, and ongoing professional development.
- Oversee all pre-visit processes, including chart preparation, documentation review, and patient outreach for appointment confirmations.
- Ensure accurate and timely coordination of daily check-ins, including completion of comprehensive health risk assessments by the team.
- Monitor and optimize Nurse Practitioner (NP) scheduling, ensuring full utilization and maximizing completed assessments.
- Oversee routing and completion of all medical records, maintaining accuracy and compliance with standards.
- Ensure NPs are equipped with all necessary supplies and diagnostic tools to complete assessments successfully.
- Own the rescheduling workflow, ensuring prompt member follow-up and minimal disruption to care delivery.
- Track and analyze key performance indicators (KPIs) related to scheduling efficiency, member engagement, and completed assessments.
- Collaborate cross-functionally with clinical and operational leaders to continuously improve processes and outcomes.
Requirements
- Experience managing or leading clinical operations teams, preferably within a provider or practice setting.
- Strong background in medical office management and provider coordination.
- In-depth knowledge of medical terminology and healthcare scheduling workflows.
- Demonstrated ability to manage routing, resource allocation, and time-sensitive logistics.
- 5+ years of experience working in an outpatient or field based clinical role, including supervisory responsibilities
- Medical, dental, and vision benefits within 30 days of hire
- Fully Remote Role
- Paid vacation and holidays
- A fun team and special culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical office managementprovider coordinationhealthcare scheduling workflowschart preparationdocumentation reviewhealth risk assessmentsscheduling efficiencyresource allocationlogistics managementperformance indicators
Soft skills
team supervisiontrainingperformance feedbackprofessional developmentcollaborationprocess improvementmember engagementcommunicationleadershipproblem-solving